NHS England commitments A significant increase in the use of - - PowerPoint PPT Presentation

Digital skills to widen participation and increase health literacy

Bob Gann, Programme Director, Widening Digital Participation,

NHS England

A significant increase in the use of technology to help people to manage their

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An NHS for everyone regardless of income, gender, location, age, ethnicity or any other characteristic

NHS England commitments

Who’s online?

• 13% of population (7m

people) have never used the internet

• And 11m people lack

basic digital skills

• Most are older and/or

have disabilities

• But older people are the

fastest growing group getting online

ONS Internet Access Quarterly Update Q1 2014

One in six people are over 65. People over 65 account for more than half of all NHS spend, & are least likely to be

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One in four people have a long term condition or disability . Long term conditions account for 70% of all NHS spend. People with LTCs & disabilities are three times more likely never to have used the internet

Those in old age Those out of work Those who are physically and socially isolated Those who don’t have English as 1st language Travellers and transient populations Those who are disabled Those living in rural and remote areas

Digitally excluded make most use of NHS & experience greatest health inequality

Digital health literacy & health inequalities

• Half the population lack literacy & numeracy skills to use health

information effectively

• Information & services are increasingly digital - digital skills are

increasingly essential to health literacy

• Low health literacy closely linked to poorer health outcomes &

mortality

Bostock,s & Steptoe, Association between low functional health literacy & mortality in older adults. British Medical Journal 2012; 344

Reducing inequalities: training citizens in basic

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health literacy

Widening Digital Participation Programme

Contract with Tinder Foundation

Online training programme in basic digital skills for health Digital health events & marketing campaign

Digital health information training network in 175 centres – public libraries, community centres, primary care, care homes

Performance in 2013-14

Digital health flagships

Innovative approaches working in local communities including:

• Bromley-by-Bow Healthy Living Centre – social prescribing
• Southampton Libraries – working with cancer support groups
• e-Learning in Leicester – digital skills for Asian community
• Mayfair Centre in Shropshire – rural communities
• Inspire in Hull – social isolation & mental health
• Heeley Trust in Sheffield – GP practices
• Breezie – easy to use tablet for older people
• 68 York Street, Leeds – working with homeless

Celebrating community achievement

Mayfair Centre, Shropshire won GSK/ Kings Fund Impact Award 68 York Street, Leeds won NHS Excellence in Participation Award

Cooke e-Learning, Leicester showcased on YouTube

• Putting people in charge of their own

health

• Harnessing new, transformational

technologies

• Exploiting the potential of transparent data

• Maintaining & improving patient experience
• Enhancing quality of life for people with long term

conditions

• Tackling the dementia challenge
• Improving access & quality of care for less

advantaged groups

• Addressing health inequalities through

partnership working Improving digital literacy can have a significant impact on:

Tackling inequalities: reducing isolation & loneliness

Social isolation & loneliness is a public health challenge. Helping

• lder people get online

enables them to keep in touch with family & friends

Tackling inequalities: improving access & reducing stigma

• People with some

conditions & from some groups in society can face stigma when accessing

• services. Online access

can be more anonymous and less embarrassing

Tackling inequalities: improving self reliance & reducing dependency

Developing digital skills, including through social prescribing, can increase health literacy & empowerment, and reduce dependence on health professionals

Evaluation findings

• 76% of people trained now feel more confident managing their health using
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• 18% of people trained now feel more self reliant and have reduced their use
• f the NHS

“Doing the digital skills health course has given me the confidence to register

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medicine I'm on and when it’s due for renewal... Before this, I’d have needed to travel to the doctors and stood in a queue just to make an appointment. With this it’s just ‘click’ and it’s done. It’s fantastic.”

Thank you Please contact me if you would like to know more: Email bob.gann@nhs.net Twitter Bob_Gann