New Faculty Orientation Information Technology Services for Faculty - PowerPoint PPT Presentation

New Faculty Orientation Information Technology Services for Faculty 1 8-21-2018

Welcome to USD T h i s g u i d e i s d e v e l o p e d t o a s s i s t f a c u l t y w i t h i n s t r u c t i o n a l r e s o u r c e s a v a i l a b l e t h r o u g h t h e A c a d e m i c T e c h n o l o g y S e r v i c e s . T h i s i s t o b e u s e d a s a q u i c k g u i d e l i n e . M o r e i n - d e p t h i n f o r m a t i o n c a n b e a c c e s s e d b y v i s i t i n g o u r w e b s i t e , e n g a g i n g i n f a c e - t o - f a c e d i s c u s s i o n s a n d t h r o u g h a t t e n d i n g k e y t e c h n o l o g y e v e n t s . W e a r e c o m m i t t e d t o w o r k i n g w i t h f a c u l t y m e m b e r s , p r o v i d i n g a c c e s s t o h i g h - q u a l i t y c o m p u t i n g a n d t e c h n o l o g y s e r v i c e s i n s u p p o r t o f t h e s c h o l a r s h i p a n d b u s i n e s s a c t i v i t i e s o f t h e u n i v e r s i t y . W e a r e p r i v i l e g e d t o p l a y a r o l e i n p r o m o t i n g t e c h n o l o g y a n d p r o v i d i n g r e s o u r c e s , c o n s u l t i n g a n d s o l u t i o n s t o t h e t e a c h i n g a n d l e a r n i n g m i s s i o n o f t h e u n i v e r s i t y . Chris Wessells Chief Information Officer Shahra Meshkaty Sr. Director of Academic Technology Services

Information Technology Services Academic Networking & Technology Infrastructure Services NISS ATS NISS ATS Services Enterprise Resource Planning Library and ERPT ERPT WEB Team WEB Web Services 3

Blackboard Instructional and Online Support Client Support Courses & Training Training/ Desktop & Consulting Help Desk Classroom Technology & Learning Software Spaces Central Committee & (ATS) Instructional Hardware Media Services Academic and Research Academic Computing Computing (HPC) Systems Labs Support Information Partnerships Blackboard Academics Advisory Across Advisory and Council University Library 4

Hardware & Software S o f t w a r e a t U S D h t t p : / / w w w . s a n d i e g o . e d u / i t s / s o f t w a r e • W e m a n a g e V o l u m e P u r c h a s e s c o n t r a c t s f o r m a n y t i t l e s • S i t e l i c e n s e d a n d s p e c i a l i z e d s o f t w a r e • C l a s s r o o m a n d a c a d e m i c s o f t w a r e • R e q u e s t f o r m • F r e e o r f e e b a s e d C o mp u t e r R e p l a c e me n t P r o g r a m ( C R P ) h t t p : / / w w w . s a n d i e g o . e d u / i t s / r e s o u r c e s / h a r d w a r e / s p e c i fj c a t i o n s . p h p • H a r d w a r e – 3 y e a r l e a s e c y c l e f o r f u l l - t i m e b e n e fj t - b a s e d f a c u l t y • T a l k t o y o u r a r e a t e c h n i c i a n b e f o r e m a k i n g a s e l e c t i o n • E n s u r e p l a t f o r m c o m p a t i b i l i t y w i t h s o f t w a r e i m p o r t a n t t o y o u r p r o g r a m 5

ITS Help Desk & Technical Support Providers S u p p o r t H e l p D e s k & D i s t r i b u t e d T e c h s • U S D O n e & p a s s w o r d s • F a c u l t y , S t a fg & S t u d e n t e m a i l ( G o o g l e ) • H H e l p D e s k & C l i e n t S u p p o r t S p e c i a l i s t s : a r d w a r e r e p a i r a n d m a i n t e n a n c e • W i r e l e s s n e t w o r k • S t a fg e d w i t h c e r t i fj e d c l i e n t s u p p o r t • S e c u r i t y : p h i s h i n g , a n t i - v i r u s , a l e r t s s p e c i a l i s t s , a s w e l l a s t r a i n i n g s t u d e n t • V P N a c c e s s e m p l o y e e s • P H o w c a n I g e t h e l p ? r o v i d e c o n s u l t i n g o n a l l c o m p u t e r E ma i l : h e l p @ s a n d i e g o . e d u n e e d s , i n c l u d i n g s e t t i n g u p y o u r O r c a l l x 7 9 0 0 s y s t e m s , t r o u b l e s h o o t i n g , i n s t a l l a t i o n s U S D N o w H e l p D e s k P o r t a l a n d s y s t e m c o n fj g u r a t i o n s h t t p s : / / w w w . s a n d i e g o . e d u / u s d n o w T o r e r o M a i l p o w e r e d b y G o o g l e h t t p : / / t o r e r o m a i l . s a n d i e g o . e d u 6

USD Networks Connection (wired/wireless) C o n n e c t i n g t o : D i d y o u c l a i m y o u r U S D O n e a c c o u n t ? I d e n t i t y M a n a g e m e n t s y s t e m f o r a l l U S D f a c u l t y , s t a fg & s t u d e n t s U s e t h e s a m e u s e r n a m e & p a s s w o r d f o r 5 0 + U S D s y s t e m s , i n c l u d i n g M y S a n D i e g o B a n n e r , B l a c k b o a r d , e m a i l , W i F i , e t c . C l a i m Y o u r A c c o u n t N o w : W e b h t t p : / / m y . s a n d i e g o . e d u & c l i c k R e g i s t e r / C l a i m y o u r U S D O n e a c c o u n t Y o u w i l l n e e d y o u r U S D I D , t h e l a s t 4 o f y o u r S S N & y o u r b i r t h d a t e t o S t u d e n t S y s t e m c o m p l e t e t h e r e g i s t r a t i o n p r o c e s s e d u r o a m ( p r e f e r r e d m e t h o d ) M o b i l e U S D ’ s s e c u r e w i r e l e s s n e t w o r k L o g i n u s i n g y o u r e m a i l a d d r e s s a n d U S D O n e p a s s w o r d u s d g u e s t E ma i l C u r r e n t l y f r e e f o r a n y o n e , s i m p l y e n t e r y o u r e m a i l a d d r e s s N e e d t o l o g i n e v e r y d a y . B a n d w i d t h t h r o t t l e d ; s l o w c o m p a r e d t o B l a c k b o a r d e d u r o a m h t t p : / / w w w . s a n d i e g o . e d u / i t s / c o n n e c t / w i r e l e s s 7