My Health Memory Adj. A/Professor Cheryl McCullagh Director - - PowerPoint PPT Presentation

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My Health Memory Adj. A/Professor Cheryl McCullagh Director - - PowerPoint PPT Presentation

May 17, 2023 272 likes •494 views

My Health Memory Adj. A/Professor Cheryl McCullagh Director Clinical Integration Sydney Childrens Hospitals Network HIC 2018 Co design Patients and families My Health Vendors, Techies and Clinicians My Health Record Memory

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  • Adj. A/Professor

Cheryl McCullagh Director Clinical Integration Sydney Children’s Hospitals Network HIC 2018

My Health Memory

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Co design – Patients and families Vendors, Techies and Clinicians

SCHN eMR My Health Memory My Health Record Health direct Kids Health Buddy

  • Stay in touch
  • Communicate with teams
  • Real time information
  • Share history with other providers
  • Safety net
  • On the phone
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Orientation Assigning education PREMs /Goals Skype social media internet/Entertainment Appointments Clinician/patient comms. Survey links About me – free text EMR docs

Inpatient Outpatient

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4

How’s it work? App download and verification

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New Appointment

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Appointment reminders and calendar integration

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Reschedule appointment

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Supporting Telehealth

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Communications

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Documentation

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Analytics

  • Pilot Live May 2017
  • Launched CHW Feb 2018
  • Total active users 4745
  • Approximately 800 D/C summaries/mth

20% uptake Built upon existing systems Interoperability in and out Shifting control

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LeAP: Leveraging e-Applications for Patients and Families

aims : – understand the work and care implications of My Health Memory app for health professionals and hospital staff. – help clinicians understand how technology and face-to-face appointments can be integrated to better support patients and their families. – Review the way technology impacts hospital staff workflows.

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LeAP Study

Early Findings

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Participant information

  • Parents aged between 26-53 years
  • These parents used the MHM app for children

aged between 8 months and 15 years.

  • All but two parents spoke English as their first

language.

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Frequency of use and perceived helpfulness

  • Most participants (64.3%) reported using the

app at least a few times a month

  • Overall, 96.4% participants reported the app

as being helpful or very helpful.

  • One participant indicated that the app was

not helpful, stating that they liked the communication function but experienced a number of technical difficulties.

  • All participants indicated that they believed

the app is beneficial to patients/carers.

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Features that parents liked

  • More convenient communication between families and

team (66.7%).

  • More time efficient than phone calls and emails, more

cost effective for one parent who did not always have phone credit

  • Provided a record of the conversation they could review

later

  • The opportunity for between-clinic communication led to

more efficient use of face-to-face appointment times

  • Liked “feel[ing] as though I am not intruding on the day
  • f the CNCs with calls.”
  • The ability to keep track of appointments (23.8),
  • To sms the team for scripts etc before clinic” (9.5%),
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How it changed interactions with care team

  • Seventeen participants reported that the app had

positively changed their interactions with the team.

  • Parents indicated that the app made it “easier to

communicate with treating staff” (70.6%), and led to them

  • feeling “more connected and very well supported”

(17.6%).

  • Some participants also stated that the app helped

them build confidence in speaking with hospital staff as they felt they were not intruding on the other person’s work.

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Suggestions for improvement

  • Simplify Access and log in (47%)
  • Access to test results and more medical records

ability to send images

  • Being able to communicate with multiple team

members simultaneously

  • Request appointments
  • Login using Touch ID
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Challenges for SCHN

  • New to apps and mobile devices
  • Privacy and communication
  • Clinical team workflow
  • Two patient facing apps
  • Users go beyond the organisation
  • Pace of change
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Review

New features

  • Connect Admin Console -

September

  • App Refresh with existing

security and workflow - October

  • App updates with improved

security and registration workflows - December.

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Next

Continued development of solution

  • Integration with My Health Record
  • Patient reported measures
  • Patient added documents
  • Education link
  • Implementation across SCHN Feb
  • Publish
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Families Sydney Uni OneView Sansoro ADHA Team

Thank you