Municipality of South Dundas Triage BR+E Triage BR+E Analysis: July - - PowerPoint PPT Presentation

Municipality of South Dundas Triage BR+E

Triage BR+E Analysis: July 2018

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Background and Methodology

Background

• MDB Insight was contracted to work with the Municipality of South Dundas

to conduct a Triage BR+E to understand the overall satisfaction of business

• wners and isolate the businesses that have opportunities or challenges that

would benefit from contact with the Economic Development Department.

• The survey was launched in May and finished with 100 completed randomly

selected interviews in Mid-June.

Methodology

• An online CATI survey was used in order to interview manufacturing business
• wners in South Dundas.
• A total of 100 randomly selected interviews were conducted with business
• wners in the Municipality of South Dundas.
• Responses were captured electronically by the interviewers.

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Key Findings

• 86% of respondents reported at being satisfied or very satisfied with South Dundas as a place

to own and operate a business.

• 62% of the business respondents reported their attitude towards doing business in South

Dundas has not changed in the past 12 months, with 24% reporting as more positive.

• The majority of business respondents (81%) indicated they expect revenues increase or stay

the same over the next 12 months.

• 28% of the businesses are planning to expand within the next 2 years with eight businesses

indicating they plan to close and four expanding businesses requesting assistance.

• 65% of businesses primarily target the local market.
• The majority of businesses (77%) have been in operation for 10+ years and 62% have

between 1-4 employees.

• 93% of businesses are Satisfied or Very Satisfied with the support they receive from local

residents.

• Zoning and the Development/building permit process are the two lowest performing

business factors related to satisfaction at 49% and 42% respectively.

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Key Findings

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Respondents n=100

Overall Business Satisfaction

The combined overall satisfaction is very high at 86% . The net impact of changes over the past 12 months is + 10%.

Business Satisfaction Past 12 Months

Net Improvement score = % more positive (24%) - % more negative (14%) = +10%

51% 35% 10% 4%

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied

24% 14% 62%

More Positive More Negative Unchanged

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Respondents n=100 (note base sizes vary and excludes don’t know)

Performance of Business factors

The Ranking is a combination of Very Satisfied and Satisfied

42% 49% 53% 54% 58% 59% 60% 67% 74% 74% 79% 80% 87% 90% 91% 93% Development/building permit process Zoning Availability of space for rent or lease Availability of skilled labour Municipal property taxes Availability of property for purchase Availability of unskilled labour Availability of health and medical services Availability of adequate housing Internet service Cellular phone service Local roads and streets Provincial roads and highways Water availability Support from other businesses Support from local residents

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Priority Matrix

Performance Importance Priority Development/building permit process 42% 9.4 1 Zoning 49% 7.0 2 Municipal property taxes 58% 7.4 3 Availability of skilled labour 54% 6.4 4 Availability of space for rent or lease 53% 5.7 5 Availability of property for purchase 59% 5.0 6 Availability of unskilled labour 60% 4.7 7 Availability of health and medical services 67% 4.3 8 Availability of adequate housing 74% 4.3 9 Local roads and streets 80% 5.3 10 Internet service 74% 3.3 11 Water availability 90% 7.0 12 Cellular phone service 79% 3.3 13 Provincial roads and highways 87% 4.3 14 Support from other businesses 91% 6.0 15 Support from local residents 93% 7.0 16

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Triage Cases

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Respondents n=100

Businesses Planning to Stay the Same 80% 20% Yes No

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Respondents n=100

Green Flag Expanding in the Next Two Years?

28% 72% Yes No

11 of the 27 businesses expanding in the next two years are having difficulty with their expansion plan. 4 of the businesses having difficulty with their expansion plan have asked for help.

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Rent or Own Business Location

Respondents n=100

25% 75%

Rent Own

Red Flag

Of the 25 businesses renting their location two have leases that are expiring in less than a year, five have leases expiring in 1-3 years and eight have leases expiring in 3-5 years.

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Respondents n=100

Red Flag Planning to Downsize?

17% 83% Yes No

17 businesses are planning to downsize, six are planning to downsize in the next six months and 11 planning to downsize in more than six months. Of these 17 businesses planning to downsize 8 are planning to close, one in less than six months and seven in more than six months. Of these eight planning close three are planning to sell their business in more than six months.

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Respondents n=100

Red Flag Planning to Relocate Outside of South Dundas?

9% 91% Yes No

Nine Businesses are planning to relocate outside of South Dundas one business is planning to relocate the next six months and eight are planning to relocate in more than six months.

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Appendix 1: Profile of Respondent Businesses

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Sale Revenues Past 12 Months

Respondents n=100

12 Months Projected Revenue Sales and Business Outlook

24% 19% 16% 34%

Increased Decreased Remained the same Varied by year

33% 15% 48%

Higher Lower The same

65% 21% 6% 8%

Local Regional National International

Primary Target Market

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Business Type

Respondents n=100

39% 46% 15% Self-Employed Business Locally Owned and Operated Externally Owned and Operated

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Number of Employees

Respondents n=100

62% 17% 7% 9% 4% 1%

1 to 5 6 to 10 11 to 20 21-50 51-99 100+

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Years in Operation

Respondents n=100

4% 4% 13% 77%

Less than 1 year 1-5 years 6-10 years More than 10 years

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Project Leads: Chris Bandak Vice-President, Market Research and Analytics Paul Blais Executive Vice-President