Multilinguality on on Health Health Care Care Multilinguality - - PowerPoint PPT Presentation

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multilinguality on on health health care care
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Multilinguality on on Health Health Care Care Multilinguality - - PowerPoint PPT Presentation

Dec 25, 2023 122 likes •398 views

Multilinguality on on Health Health Care Care Multilinguality Websites Websites Local Multi Multi- -Cultural Cultural Challenges Challenges Local W3C MultilingualWeb Workshop 2011, Limerick Danielle Bolet Overview Overview

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Multilinguality Multilinguality on

  • n Health

Health Care Care Websites Websites

Local Local Multi Multi-

  • Cultural

Cultural Challenges Challenges

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SLIDE 2

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Analysed Analysed websites websites

  • World

World Health Health Organization Organization (WHO) (WHO)

as an international organisation for health care issues

  • Health

Health Portal of Portal of the the European Union European Union

the EU as a central institution for 27 member states

  • German

German government government websites websites

Germany as a country of immigrants

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Overview Overview

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SLIDE 3

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Technical Technical aspects aspects

  • W3C

W3C Internationalization Internationalization Standards Standards

encoding language information language negotiation

Linguistic Linguistic and and cultural cultural aspects aspects

  • comparing

comparing the the different different language language versions versions

content implementation of links ...

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Analysed Analysed aspects aspects

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

6 6 languages languages available available

Arabian, Chinese, English, French, Russian, Spanish

Improvement Improvement announced announced

Multilingualism: plan of action

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

World World Health Health Organization Organization

www.who.int www.who.int

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

  • Content

Content

not identical for all language versions example 1: health topic list example 2: information site on cancer

Shortcomings Shortcomings

  • Links

Links

  • inconsistent implementation
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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Example Example 1: 1: health health topic topic list list

English English Spanish Spanish

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Only Only standard standard texts texts for for some some topics topics

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Example Example 2: 2: information information site site on

  • n cancer

cancer

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SLIDE 9

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

English English

  • Information text
  • 27 links
  • Cancer Control

Programme

Spanish Spanish

  • Information text
  • 10 links
  • Cancer

Cancer Control Control Programme Programme

Comparing Comparing the the content content

Clearly Clearly more more information information available available for for English English-

  • speaking

speaking users users

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Links Links

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Green Green: Link : Link is is ok

  • k

Red Red: Bad : Bad implementation implementation

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Red links Red links

  • not

not translated translated

  • 3

3 lead lead to English to English content content

Green link Green link

  • translated

translated

  • hint

hint that that it it leads leads to to English English content content

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

23 23 official

  • fficial and

and working working languages languages

Health Health portal portal of

  • f the

the European Union European Union

ec.europa.eu ec.europa.eu/ /health health-

  • eu

eu/ /

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Polish Portuguese Romanian Slovak Slovene Spanish Swedish German Greek Hungarian Irish Italian Latvian Lithuanian Maltese Bulgarian Czech Danish Dutch English Estonian Finnish French

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

  • Links

Links

implementation is consistent but not user- friendly

User User support support

sitemap and A to Z feature are a disaster

Shortcomings Shortcomings

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Links on Links on the the information information site site on

  • n cancer

cancer

all links are translated every link has a short information text

BUT no BUT no hint hint that that

  • 19 links

19 links lead lead to English to English content content

  • 0 links

0 links lead lead to to Spanish Spanish content content

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

User User support support

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Site Site map map and A to Z and A to Z function function for for the the Spanish Spanish version version

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Germany = a Germany = a multicultural multicultural country country

~ 7 million immigrants top 3 nationalities: Turkish, Italian, Polish

Germany = a multilingual Germany = a multilingual country country? ?

German German government government websites websites

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Federal Federal Ministry Ministry of

  • f Health

Health

www.bmg.bund.de www.bmg.bund.de

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SLIDE 19

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

basic basic structure structure in German in German

  • not

not all all content content available available in English in English

  • user

user support support only

  • nly in German

in German

sitemap, contact, search

  • nly
  • nly 2

2 language language versions versions

Shortcomings Shortcomings

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Federal Centre Federal Centre for for Health Health Education Education

www.bzga.de www.bzga.de

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

  • don

don' 't t lead lead to English to English content content, , although although available available

  • no

no hint hint about about language language of

  • f linked

linked website website

Links Links

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Federal Office Federal Office for for Migration and Migration and Refugees Refugees

www.bamf.de www.bamf.de

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Surprise Surprise! !

4 4 language language versions versions: :

German, English, Russian, Turkish

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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Shortcomings Shortcomings

not not all all content content available available

but situation is made clear to the user

Links Links

  • not translated

no hint about language

  • f linked website
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W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Clear Clear need need to to focus focus on

  • n details

details

  • User

User support support

  • not

not ″ ″real real″ ″ content content

  • but

but important important for for user user orientation

  • rientation and

and user user experience experience

Summary Summary

has to has to be be included included in in localization localization process process

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SLIDE 26

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

  • Links

Links

  • big

big issue issue on

  • n all

all analysed analysed websites websites

  • a

a perfect perfect link link

  • has a translated text

leads to content in the user's native language or indicates the language of the linked website

is is transparent transparent for for the the user user

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SLIDE 27

W3C MultilingualWeb Workshop 2011, Limerick Danielle Boßlet

Done Done ☺

Thank Thank you you for for listening listening! !

And And special special thanks thanks to J to Jö örg Sch rg Schü ütz tz for for his his support support