MOBILITY MANAGEMENT & TRAVEL TRAINING - A HOLISTIC APPROACH: - - PowerPoint PPT Presentation

CTANW MOBILITY MANAGEMENT & TRAVEL TRAINING - A HOLISTIC APPROACH: 2015

Our Agenda

• About Us
• CTANW
• Holistic Approach
• Mobility Management & Travel

Training

• Components
• Areas of Impact
• “Performance Measures”
• Key Take Aways

CTANW

Who we are…

• Membership Based
• Promoting Mobility Options for

All People through Collaboration, Education & Advocacy

• Strengthening Opportunities for Providers

Setting the Stage

• Holistic Mobility
• Understanding Transportation Opportunities for All of Us
• Role of Mobility Management & Travel Training

Holistic Mobility

• Unique Highest & Fullest Potential
• Physical

Safety & Security Love & Belonging Self- Esteem Thriving

Air Water Food Shelter Immediate – Long- Term Medical/Mental Health Care Education Government Social Job (Fun!)

Bodies

• Our Whole Life Span

Age Cognitive Dev. Mental Physical

Unique Highest & Fullest Potential Basic Needs Our Mobility Capacity Supported or Independent

Supported Mobility

• Other Humans
• For all needs
• For some needs
• Not at all (Independent Mobility)
• Technology & Tools
• For all needs
• For some needs
• Not at all (Independent Mobility)
• Completely Independent Floating Orb

Someone please ask – Why did you use this picture?

Mobility Capacity Factors

Body Home Distance (Short) (Medium) (Long)

Today’s World

Grocery Hospital Family School Job

What is this?

Transportation

Getting Needs Met Short, Medium, Long Distances Bodies Independence Opportunities

Transportation – The missing link

Love, Relationship, Community Physical Transportation Sense of Security

Introducing…

• Mobility Management &

Travel Training!

Addressing the problem…

• Physical Infrastructures Are Incomplete
• Cities and towns are wide spread
• Services, grocery stories, businesses, hospitals, schools

and city halls are far apart

• People miss work, medical appointments, school, family…
• People become isolated - Basic Needs Not Met

Mobility Management & Travel Training

• Making the connection, empowering people, striving for

improvements

• The Big Picture

Getting Needs Met Short, Medium, Long Distances Bodies Independence Opportunities

Regional Approach

Vision: 100% of individuals will be able to travel utilizing the transportation option most appropriate to them to meet their basic needs.

Our Mission

• To empower every individual in a particular region,

regardless of mobility capacity, to access their other basic needs by ensuring comprehensive transportation options are available and completely accessible based on their

• wn unique needs and ambition, through: research,

education and outreach, service coordination, direct services, and advocacy.

What We Do

• Identify Needs, Desires and Options Available
• Identify & Address Gaps in Services or Barriers
• Identify & Address Infrastructure Barriers
• Outreach & Education
• Identify Eligibility for Options
• Provide Hands on Instruction and Services

Identify & Inform Individual System

Output

• Compile Comprehensive Resources
• Outreach: Events, Marketing, One-on-One, Others
• Individualized intake and assessment
• Coalition work, system intervention
• Programs
• Hands On
• Addressing

Individualized Needs

Individuals

• Community-based
• Systemic changes

Systems

Breaking It Down Into Action

Research Service Coordination Individual Service Outreach & Education Advocacy

What Are the Needs Fill the Gaps People Need to Know how to use What’s Available People Need to Know Their Options Resources, Policies, Systems

Research

Research

• Identify basic needs and key stakeholders in a particular region
• Develop coalitions and partnerships with key stakeholders
• Determine mobility capacity and transportation needs of

individuals within the region

• Identify and compile transportation options available
• Identify accessibility, affordability, reliability, efficiency and

desirability of existing transportation options

• Identify gaps and barriers in transportation coverage for the

region

• Identify accessibility challenges in the physical infrastructure

Service Coordination

Service Coordination

• Coordinate additional services and resources to fill gaps
• Work with stakeholders to address specific population or

basic needs issues of concern

• Provide for subsidies, vouchers or financial support
• ptions

Individual Services

Individual Services

• Provide individualized travel options counseling
• Provide eligibility services and referrals
• Provide hands-on travel instruction for individuals
• Coordinate transportation companions and assistance

Education & Outreach

Education & Outreach

• Provide education and outreach about available services

to stakeholders

• Provide education and outreach to historically disparately

impacted populations

• Provide education and outreach to the community-at-large

Advocacy

Advocacy

• Provide education to elected officials, funders,

stakeholders and decision-makers about the needs of people with supported mobility capacities or “special transportation needs” and the status of the transportation services and physical infrastructure available in the region

• Secure additional resources and services to meet the

needs of the region

• Provide education to transportation providers about the

needs of passengers

Areas of Impact

• Areas of Measurable Impact
• Physical Infrastructure
• Availability of Transportation in the Region
• Use of Services
• Customer/Client Satisfaction with Existing Transportation

Services

• Knowledge of Transportation Options
• Coordination of Transportation Services
• Barriers to Basic Needs
• Cost of Providing Services
• Accessibility of Services

The Future

• The region’s physical infrastructure, including sidewalks,

roads, public transportation connection points, bike paths, and traffic signals, is fully accessible and supports multi-modal transportation, including walking, use of mobility devices, bicycles, independently

• perated vehicles, and multi-passenger vehicles.
• Affordable, efficient, reliable and desirable transportation
• ptions are available throughout 100% of the region.
• The transportation systems in place are utilized at the capacity for

which they are intended to meet the needs of the region. 90% of customers and clients report knowing how to use and access the transportation option that best meets their needs.

• Customers and clients report and maintain 90% or greater satisfaction

with transportation services in the areas of:

• - Accessibility (ADA)
• - Affordability
• - Reliability
• - Efficiency

The Future Continued…

• % of the region’s Key stakeholders, basic needs providers, traditionally

impacted populations, and the community-at-large report awareness and knowledge of the transportation services available to them.

• Transportation options are available to meet the needs of the community,

including disparately impacted populations. Transportation information, data and resources, are easily accessible and comprehensive, as reported by customers, clients and stakeholders. 90% of the region’s basic service providers report transportation is not a barrier for their clients and customers, including services intended for disparately impacted populations:

• Supported Mobility (or special needs) Transportation Services are utilized only by

those whose needs and desires are not met by other transportation options. Public transit agencies continuously report a reduced cost per person to provide transportation.

• 90% of transportation customers report there are no financial, systemic or

physical vehicle barriers to utilizing the region’s transportation options.

Performance Measures

• Surveys
• Bring in Partners
• Base-Line
• Over a long time – Periodic Measures
• Others

Take Aways

• Intervention Approach

Systemic Individual

Mobility Management + Travel Training _______________  Research  Service Coordination  Individual Services  Outreach & Education  Advocacy

Key Players

Education Service Agencies Healthcare Chambers of Commerce Government

The Table

MAKING SURE EVERYONE IS AT THE TABLE Is transportation at every table? Are key players at the transportation table?

It’s always about

Look at it from a holistic approach

Air Water Food Shelter Immediate – Long- Term Medical/Mental Health Care Education Government Social Job (Fun!)

Conference 2016

CTANW Presents: Mobility Management & NW Travel Training Summit 2016 March 22-24 | Fife, WA $175.00 (Member Rate) Casino & Hotel

Questions?

CONTACT US

Ryan Acker Executive Director Community Transportation Association of the Northwest ryan@ctanw.org www.ctanw.org