Middle Manager Maestro CHCM Symposium 2013 Positive Deviants - - PowerPoint PPT Presentation

Middle Manager Maestro

CHCM Symposium 2013

Positive Deviants

• Positive Deviants: Are individuals who have

the same resources, challenges, and influences as their peers, yet have approached a problem differently using out of the box and innovative thinking. As a result, they have achieved positive outcomes related to the problem at hand, where their peer’s have not.

Positive Deviants in Leadership

What is a World Café?

• A method for creating a living

network of collaborative dialogue around questions that are important to our work

• It assumes that people

already have within them the wisdom and creativity needed

• Resource:

www.theworldcafe.com

World Café Process:

• Generates input, shares knowledge,

stimulates innovative thinking, and explores action possibilities around real life issues and questions

• Engages people in authentic conversation,

whether they are meeting for the first time, or are in established relationships

• Explores key strategic challenges or
• pportunities in depth

World Café Etiquette:

FOCUS on what matters!

CONTRIBUTE Your thinking PLAY DOODLE DRAW!

Adapted from Brown, J., & Isaacs, D., (1994). The World Café pg. 64

SPEAK Your mind & heart LISTEN to understand LINK & CONNECT ideas LISTEN TOGETHER For insights and deeper questions

World Café Instructions

• Gather into groups of four, moving your chairs

as much as possible so that you’re facing each

• ther
• Meet and briefly introduce each other
• Decide who will be recorder and who will

serve as table hostess

Table Host Duties

• The recorder will use colored markers to

–take note of key words and discoveries, or –draw symbols to represent ideas –capture conclusions and overall themes

• Remain at the table when other leave, and

welcome travelers from other tables

• Share the essence of the previous

conversation at the start of round 2.

World Café Process

• There will be 2 questions poised for dialogue
• Each question will be discussed in 2 rounds
• Each round will be 10 minutes
• At the end of round 1, chime and hostess will

remain, all others move to new tables. At chime, hostess will give overview of previous discussion and round 2 will begin (10 minutes)

World Café Process

• At end of round 2, chime will signify time to

summarize learning on post it notes. (5 min)

• EVERYONE Moves to new table to begin

Question 2.

• We will repeat above steps, ie 2 rounds and
• ne summary round.

What inspires you in your role as a middle manager?

Question 1 Round 1 and 2

What inspires you in your role as a middle manager?

Question 1 Round 1 and 2

Identify 2 important insights and conclusions that have emerged that will add to our wisdom? Is there a theme that emerged?

What strategies or practices have you

successfully employed to overcome challenges in your role?

Question 2 round 1 and 2

Identify 2 important insights and conclusions that have emerged that will add to our wisdom? Is there a theme that emerged?

Middle Manager Nurse survey

• Biggest challenge: competing priorities, time

management, balancing work/personal life

• Balance between leading unit and managing

tilts toward managing, less time leading.

• Nurse managers rate themselves higher on

the thriving scale than their staff. General concentration for both groups in surviving (5- 6).

Middle Manager Nurse survey

• Internal support systems equally divided

between peers and bosses.

• Many leaders mention self-care practices

Positive Deviant Nurse Manager

• Julie Detrick (Panelist):

Julie Detrick, MSN, RN, is currently a nurse manager at The Ohio State University Wexner Medical Center – The James Comprehensive Cancer Center. She has been at The James since 2011 where she is successfully managing a 411- bed medical-surgical oncology unit. Before coming to The James, Julie was the Director of Clinical Services at a 101 bed long-term acute care hospital.

Positive Deviant Nurse Manager

• Chenese Nicholas (Panelist):

Chenese Nicholas is a Nurse Manager at St Vincent’s Medical Center in Bridgeport,

• Connecticut. She is also a part of the

implementation team for Relationship-Based Care at St Vincent’s, the current chair of the Results Council and a facilitator for Re-Igniting the Spirit of Caring.