N ATIONAL M ARITIME C ENTER MERPAC – Fall 2019 National Maritime Center Martinsburg, WV Captain Kirsten Martin Ms. Tina Bassett USCG National Maritime Center 9/25/2019
N ATIONAL N ATIONAL 5P/5PS Credentialing Organization M ARITIME M ARITIME C ENTER C ENTER Assistant Commandant for Prevention Policy CG-5P Rear Admiral Richard Timme Director of Commercial Regulations and Standards CG-5PS Mr. Jeffrey Lantz CG-5PSd Mr. Benjamin Hawkins National Maritime Center Merchant Mariner Credentialing (CG-MMC) Ms. Mayte Medina Commanding Officer Captain Kirsten Martin CG-MMC-1 (Regulations) Ms. Cathy Mauro Deputy Director Ms. Anne Seither CG-MMC-2 (Policy) Mr. Luke Harden 9/25/2019 9/25/2019 2
N ATIONAL N ATIONAL NMC Organization & Functions M ARITIME M ARITIME C ENTER C ENTER Commanding Officer Captain Kirsten R. Martin Deputy Director Ms. Anne Seither REC Operations & Mariner Training & Program Support Mariner Information Mariner Evaluation Medical Evaluation Oversight Division Assessment Division Division Division Division Division NMC-1 NMC-2 NMC-3 NMC-4 NMC-5 NMC-6 LCDR Brett Sprenger Mr. James Stewart Mr. Jeff Brandt Mr. Mike Washburn CDR Jennifer Adams Dr. Laura Torres-Reyes • Manage Regional • Approve Training Programs • Financial Management • Application Preparation • Safety and Suitability • Medical Evaluations Examination Center (REC) • Approve Training Courses • Contracts Administration • Mariner Information Background Screening • Medical Waivers Operations • Develop Training Standards • Procurement Support • Professional Qualification • Reconsiderations/Appeals • Administer Mariner • Develop Exam Questions • Supplies (NMC & RECs) • Records Maintenance Evaluations & Denials Examinations (REC) • Develop Exam Illustrations • Asset & Property • Credential Production • Critical Error Processing • Referrals for S&R Actions • Coast Guard Approved • Maintain Exam Results Management • Work Flow System • Reconsiderations/Appeals • Designated Medical Course Oversight/Audits (REC) • Approve Instructors, • Staffing and Personnel Management and Denials Program Examiner (DME) • 'Ready to be Evaluated' Assessors and Designated Allowance • Website • Referrals for S&R Actions Credential Application Examiners • Personnel Management • FOIA Requests • Develop/Implement MMS Reviews (REC) • Maintain/Update Exam • Administrative Management • Congressional Inquiries Processes Guides • Physical and Personnel • DD214 Issuance (WWII • Maritime Academy Liaison • Evaluate Exam Challenges Security Merchant Mariner • Evaluator Training • Facility Management Veterans Only) • Technical Support • Project Management • Certificates of Discharge • Information Technology and • General Correspondence Communications • Credential Verification Infrastructure Support • Customer Service Center 9/25/2019 9/25/2019 3
N ATIONAL N ATIONAL N ATIONAL 2018 Yearly Totals M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Medical Certificates Merchant Mariner Credentials • Average NPT: 10.27 days • Average NPT: 13.97 days • Received (MMC): 67,740 • Received (Med Cert): 61,207 • Issued (MMC): 60,988 • Issued (Med Cert): 59,994 • Denied (MMC): 142 • Denied (Med Cert): 51 • Safety & Suitability: 46,877 • Awaiting Info: 18,714 • Awaiting Info: 34,720 • Waivers Approved: 5,779 • Approved to Test: 8,412 9/25/2019 9/25/2019 9/25/2019 4
N ATIONAL N ATIONAL N ATIONAL 2018 Yearly Totals M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Course Oversight & Other Statistics Approvals Program • CSC Contacts: 316,709 • Course Approvals: 2,148 • Auto-generated E-mails: • Designated Examiner: 1,930 840,754 • Instructor Approvals: 901 • WWII-Related Correspondence: 2,376 • Qualified Assessor: 774 • Overall Customer • Exams Given: 11,787 Satisfaction: 96.55% • Modules Given: 23,393 • Outgoing Mail: 158,081 • Site Approvals: 285 9/25/2019 9/25/2019 9/25/2019 5
N ATIONAL N ATIONAL N ATIONAL Customer Service Update M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER 9/25/2019 9/25/2019 9/25/2019 6
N ATIONAL N ATIONAL N ATIONAL MMC Performance Metrics M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Through 31AUG19 MMC Inventory 2,677 Net Processing Time 24.5 days 9/25/2019 9/25/2019 9/25/2019 7
N ATIONAL N ATIONAL N ATIONAL SSE Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER SSE Reconsiderations Received/Completed September 2018 - August 2019 7 4.5 4 6 3.5 5 3 4 Received 2.5 Worked 2 3 1.5 2 1 1 0.5 0 0 Axis Title SSE - Approved SSE - Denied SSE - NMC-0 Overturned SSE - Received 9/25/2019 9/25/2019 9/25/2019 8
N ATIONAL N ATIONAL N ATIONAL SSE Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER SSE Reconsiderations September 2018 – August 2019 SSE - not stated, 1 SSE - Fraud, 6 SSE - Conviction, 5 SSE - DUI, 5 SSE - Drug Use, 1 9/25/2019 9/25/2019 9/25/2019 9
N ATIONAL N ATIONAL N ATIONAL PQE Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER PQE Reconsiderations September 2018 - August 2019 30 40 35 25 30 20 25 Received Worked 15 20 15 10 10 5 5 0 0 PQE-Approved PQE-Denied PQE-NMC-0 Overturned PQE-Partial PQE-Received 9/25/2019 9/25/2019 9/25/2019 10
N ATIONAL N ATIONAL N ATIONAL PQE All Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER PQE Reconsideration Reasons September 2018 - August 2019 6 31 34 21 15 32 30 7 Sea Service National Endorsement Military Evaluation Courses Examinations Other STCW Endorsement Application 9/25/2019 9/25/2019 9/25/2019 11
N ATIONAL N ATIONAL N ATIONAL PQE National Endorsement Recons M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER September 2018 - August 2019 Towing Renewal, 1 Tankerman (Transfers and Service), 3 Domestic Deck Officer, 9 Domestic Engineer Officer, 7 Domestic Deck Rating (AB/LB), 1 9/25/2019 9/25/2019 9/25/2019 12
N ATIONAL N ATIONAL N ATIONAL PQE STCW Endorsement Recons M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER September 2018 - August 2019 AS-E, 1 AS-D, 1 STCW Assessments, 1 STCW Deck STCW Management Training/courses, 6 (Master), 9 STCW RFPEW, 1 STCW OICNW, 4 STCW Engineer STCW OICEW, 10 Management (1st A/E, C/E), 1 9/25/2019 9/25/2019 9/25/2019 13
N ATIONAL N ATIONAL N ATIONAL Med Cert Performance Metrics M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Through 31AUG19 Medical Cert Inventory 782 Net Processing Time 9.0 days 9/25/2019 9/25/2019 9/25/2019 14
N ATIONAL N ATIONAL N ATIONAL Medical Staffing M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Staffing Status • 1 Physician (Occupational Medicine) – in hiring process • 6 Certified Physician Assistants • 4 Health System Specialists • 8 Certified Medical Assistants (contract) • 8 Medical Clerks (contract) 9/25/2019 9/25/2019 9/25/2019 15
N ATIONAL N ATIONAL N ATIONAL Designated Medical Examiner M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER DME Pilot Program with Military Sealift Command Memorandum of Agreement signed 2 July 2018 Allows use of DD 2807/2808 in lieu of CG 719K/KE only when sent by DME DME reviews exam, ensures complete amplifying Information (AI), and approves certification via Fillable PDF sent directly to DME POC at NMC NMC completes MMLD to print medical certificate and send to mariner MSC mails batch of DD 2807/2808 to NMC for mariner file 9/25/2019 9/25/2019 9/25/2019 16
N ATIONAL N ATIONAL N ATIONAL DME Pilot (Update) M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER • Metrics of DD 2808/2807 Applications : (1 October 2018 - 14 August 2019) Number Forwarded by DME Pilot POC to NMC POC: 65 Number Deferred by DME Pilot POC: 65 Outcome of deferrals: 53 Full Medical Certificates 12 Medical Certificates with Waiver Net Processing time: < 1 Day NMC approved or reversed DME decision: N/A 9/25/2019 9/25/2019 9/25/2019 17
N ATIONAL N ATIONAL N ATIONAL Medical Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Medical Reconsiderations Received/Completed September 2018 - July 2019 6 6 5 5 4 4 Completed Recons Received Recons 3 3 Denied Approved Received 2 2 1 1 0 0 9/25/2019 9/25/2019 9/25/2019 18
N ATIONAL N ATIONAL N ATIONAL MED Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Medical Recon Reasons and Counts September 2018 - August 2019 Sleep Disorder, 2 Mental State, 6 Medication or drug use, 5 Hearing, 3 Cardiac or Arterial, 5 Seizure Disorder, 5 Other, 9 9/25/2019 9/25/2019 9/25/2019 19
N ATIONAL N ATIONAL N ATIONAL Course Approval Metrics M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Through 31AUG19 Inventory 143 Net Processing Time 59.6 days 9/25/2019 9/25/2019 9/25/2019 20
N ATIONAL N ATIONAL N ATIONAL Current Approvals M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER • Course Providers: 313 • Total Active Courses: 2,762 • Active Designated Examiners (DE): 3,991 • Active Qualified Assessors (QA): 2,027 • Instructors: 15,471 • Staffing: 2 current vacancies 9/25/2019 9/25/2019 9/25/2019 21
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