MERPAC Fall 2019 National Maritime Center Martinsburg, WV Captain - - PowerPoint PPT Presentation

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MERPAC Fall 2019 National Maritime Center Martinsburg, WV Captain - - PowerPoint PPT Presentation

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N ATIONAL M ARITIME C ENTER MERPAC Fall 2019 National Maritime Center Martinsburg, WV Captain Kirsten Martin Ms. Tina Bassett USCG National Maritime Center 9/25/2019 N ATIONAL N ATIONAL 5P/5PS Credentialing Organization M ARITIME M

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NATIONAL MARITIME CENTER

MERPAC – Fall 2019

National Maritime Center Martinsburg, WV

Captain Kirsten Martin

  • Ms. Tina Bassett

USCG National Maritime Center

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5P/5PS Credentialing Organization

National Maritime Center Commanding Officer Captain Kirsten Martin Deputy Director

  • Ms. Anne Seither

Merchant Mariner Credentialing (CG-MMC)

  • Ms. Mayte Medina

CG-MMC-1 (Regulations)

  • Ms. Cathy Mauro

CG-MMC-2 (Policy)

  • Mr. Luke Harden

Director of Commercial Regulations and Standards CG-5PS

  • Mr. Jeffrey Lantz

CG-5PSd

  • Mr. Benjamin Hawkins

Assistant Commandant for Prevention Policy CG-5P

Rear Admiral Richard Timme

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  • Manage Regional

Examination Center (REC) Operations

  • Administer Mariner

Examinations (REC)

  • Coast Guard Approved

Course Oversight/Audits (REC)

  • 'Ready to be Evaluated'

Credential Application Reviews (REC)

  • Safety and Suitability

Background Screening

  • Professional Qualification

Evaluations

  • Critical Error Processing
  • Reconsiderations/Appeals

and Denials

  • Referrals for S&R Actions
  • Develop/Implement MMS

Processes

  • Maritime Academy Liaison
  • Evaluator Training
  • Technical Support
  • Application Preparation
  • Mariner Information

Support

  • Records Maintenance
  • Credential Production
  • Work Flow System

Management

  • Website
  • FOIA Requests
  • Congressional Inquiries
  • DD214 Issuance (WWII

Merchant Mariner Veterans Only)

  • Certificates of Discharge
  • General Correspondence
  • Credential Verification
  • Customer Service Center
  • Financial Management
  • Contracts Administration
  • Procurement
  • Supplies (NMC & RECs)
  • Asset & Property

Management

  • Staffing and Personnel

Allowance

  • Personnel Management
  • Administrative Management
  • Physical and Personnel

Security

  • Facility Management
  • Project Management
  • Information Technology and

Communications Infrastructure Support

  • Approve Training Programs
  • Approve Training Courses
  • Develop Training Standards
  • Develop Exam Questions
  • Develop Exam Illustrations
  • Maintain Exam Results
  • Approve Instructors,

Assessors and Designated Examiners

  • Maintain/Update Exam

Guides

  • Evaluate Exam Challenges
  • Medical Evaluations
  • Medical Waivers
  • Reconsiderations/Appeals

& Denials

  • Referrals for S&R Actions
  • Designated Medical

Program Examiner (DME)

Commanding Officer

Captain Kirsten R. Martin Deputy Director

  • Ms. Anne Seither

REC Operations & Oversight Division NMC-1

  • Mr. James Stewart

Program Support Division NMC-3 LCDR Brett Sprenger Mariner Information Division NMC-4

  • Mr. Mike Washburn

Mariner Evaluation Division NMC-5 CDR Jennifer Adams Mariner Training & Assessment Division NMC-2

  • Mr. Jeff Brandt

Medical Evaluation Division NMC-6

  • Dr. Laura Torres-Reyes

NMC Organization & Functions

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2018 Yearly Totals

Merchant Mariner Credentials

  • Average NPT: 13.97 days
  • Received (MMC): 67,740
  • Issued (MMC): 60,988
  • Denied (MMC): 142
  • Safety & Suitability: 46,877
  • Awaiting Info: 34,720
  • Approved to Test: 8,412

Medical Certificates

  • Average NPT: 10.27 days
  • Received (Med Cert):

61,207

  • Issued (Med Cert): 59,994
  • Denied (Med Cert): 51
  • Awaiting Info: 18,714
  • Waivers Approved: 5,779
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Course Oversight & Approvals Program

  • Course Approvals: 2,148
  • Designated Examiner: 1,930
  • Instructor Approvals: 901
  • Qualified Assessor: 774
  • Exams Given: 11,787
  • Modules Given: 23,393
  • Site Approvals: 285

Other Statistics

  • CSC Contacts: 316,709
  • Auto-generated E-mails:

840,754

  • WWII-Related

Correspondence: 2,376

  • Overall Customer

Satisfaction: 96.55%

  • Outgoing Mail: 158,081

2018 Yearly Totals

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Customer Service Update

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MMC Performance Metrics

Through 31AUG19

MMC Inventory 2,677 Net Processing Time 24.5 days

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SSE Reconsiderations

0.5 1 1.5 2 2.5 3 3.5 4 4.5 1 2 3 4 5 6 7 Received Worked Axis Title

SSE Reconsiderations Received/Completed September 2018 - August 2019

SSE - Approved SSE - Denied SSE - NMC-0 Overturned SSE - Received

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SSE Reconsiderations

SSE - not stated, 1 SSE - Conviction, 5 SSE - Drug Use, 1 SSE - DUI, 5 SSE - Fraud, 6

SSE Reconsiderations September 2018 – August 2019

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PQE Reconsiderations

5 10 15 20 25 30 35 40 5 10 15 20 25 30 Received Worked

PQE Reconsiderations September 2018 - August 2019

PQE-Approved PQE-Denied PQE-NMC-0 Overturned PQE-Partial PQE-Received

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PQE All Reconsiderations

31 21 7 30 32 15 34 6

PQE Reconsideration Reasons September 2018 - August 2019

Sea Service National Endorsement Military Evaluation Courses Examinations Other STCW Endorsement Application

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PQE National Endorsement Recons

Domestic Deck Officer, 9 Domestic Deck Rating (AB/LB), 1 Domestic Engineer Officer, 7 Tankerman (Transfers and Service), 3 Towing Renewal, 1

September 2018 - August 2019

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PQE STCW Endorsement Recons

STCW Assessments, 1 STCW Deck Management (Master), 9 STCW Engineer Management (1st A/E, C/E), 1 STCW OICEW, 10 STCW OICNW, 4 STCW RFPEW, 1 STCW Training/courses, 6 AS-D, 1 AS-E, 1

September 2018 - August 2019

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Med Cert Performance Metrics

Through 31AUG19

Medical Cert Inventory 782 Net Processing Time 9.0 days

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Medical Staffing

Staffing Status

  • 1 Physician (Occupational Medicine)

– in hiring process

  • 6 Certified Physician Assistants
  • 4 Health System Specialists
  • 8 Certified Medical Assistants (contract)
  • 8 Medical Clerks (contract)
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DME Pilot Program with Military Sealift Command

  • Memorandum of Agreement signed 2 July 2018
  • Allows use of DD 2807/2808 in lieu of CG 719K/KE only

when sent by DME

  • DME reviews exam, ensures complete amplifying Information

(AI), and approves certification via Fillable PDF sent directly to DME POC at NMC

  • NMC completes MMLD to print medical certificate and send to

mariner

  • MSC mails batch of DD 2807/2808 to NMC for mariner file

Designated Medical Examiner

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DME Pilot (Update)

  • Metrics of DD 2808/2807 Applications:

(1 October 2018 - 14 August 2019)

  • Number Forwarded by DME Pilot POC to NMC POC: 65
  • Number Deferred by DME Pilot POC: 65
  • Outcome of deferrals:

 53 Full Medical Certificates  12 Medical Certificates with Waiver

  • Net Processing time: < 1 Day
  • NMC approved or reversed DME decision: N/A
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Medical Reconsiderations

1 2 3 4 5 6 1 2 3 4 5 6

Received Recons Completed Recons

Medical Reconsiderations Received/Completed September 2018 - July 2019

Denied Approved Received

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MED Reconsiderations

Mental State, 6 Cardiac or Arterial, 5 Other, 9 Seizure Disorder, 5 Hearing, 3 Medication or drug use, 5 Sleep Disorder, 2

Medical Recon Reasons and Counts September 2018 - August 2019

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Course Approval Metrics

Inventory 143 Net Processing Time 59.6 days

Through 31AUG19

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Current Approvals

  • Course Providers: 313
  • Total Active Courses: 2,762
  • Active Designated Examiners (DE): 3,991
  • Active Qualified Assessors (QA): 2,027
  • Instructors: 15,471
  • Staffing: 2 current vacancies
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QA Breakdown

1100 679 494 910 1108 1114 924 536 531 943 934 443 709 1913

500 1000 1500 2000

A-II/1: OICNW 500+ A-II/2: MASTER/CM (500-3K) A-II/2: MASTER/CM A-II/3: OICNW/MASTER <500 A-II/4: RFPNW A-II/5: AS-D A-III/1: OICEW A-III/2: CHIEF/2ND 3000+ A-III/3: CHIEF/2ND 750-3000 A-III/4: RFPEW A-III/5: AS-E A-III/6: ETO A-III/7: ETR A-VI/2-1: PSC

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DEC 2016 DEC 2017 DEC 2018 FEB 2019 AUG 2019

Waiting For Eval

200 113 159 173 89 Over 90 Days 50 (all under 60) (all under 80) 29 (all under 60)

Courses Waiting for Evaluation

BJRC1

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Slide 23 BJRC1

Brandt, Jeffrey R CIV, 8/24/2018

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We Need Your Help (Jobs)

  • Spread the word on NMC job postings:
  • NMC website
  • USAJOBS
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Exam Question Review

  • Exam Question Working Groups Ongoing
  • Approx 28K Active Questions
  • 3 independent reviews minimum per question
  • 8,970 Questions have completed review
  • Sample Exams being updated late September 2019

http://www.dco.uscg.mil/Our-Organization/Assistant- Commandant-for-Prevention-Policy-CG-5P/National- Maritime-Center-NMC/Examinations/

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We Need Your Help

  • Exam Question Review Sessions:
  • October 22-24 Engine, NMC Martinsburg
  • December 3-5 Deck, NMC Martinsburg
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Military to Mariner

Coast Guard Army Navy MSC NOAA

Approvals

28 38 10 24 2

Awaiting Info

1

Waiting Eval

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Military to Mariner

DEC 2016 DEC 2017 OCT 2018 MAR 2019 AUG 2019 USCG

34 32 29 28 28

Army

30 28 37 36 38

Navy

4 9 11 10 10

MSC

25 27 26 22 24

NOAA

2 2 2 2 2

Totals

95 98 105 98 102

Military course approvals over time

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Military to Mariner

Months 2016 2017 2018 2019 Military 870 897 773 750 % of total applications .97 1.12 .92 1.74

“Military Check Box” Tracking the number of military applicants

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Focus Areas 2019-2020

  • Furlough Recovery
  • Customer Experience/Satisfaction
  • Limited, Restricted & Pilotage Database
  • Electronic Exam Capability
  • Medical Certificate Direct Application
  • Printer Recapitalization
  • Exam Program Review
  • Prep for Furlough
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Follow-Up Homeport 2.0

  • Homeport 2.0 in place for 2 years
  • Fully operational
  • Recent issue with Credential Verification

 Corrected on 13Sep

  • NMC periodically verifies operations
  • Please let us know immediately via CSC

if you see any issues

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Follow-Up – MMLD

  • Track Military By Service

 MMLD upgrade requested – in queue

  • Dates on Endorsement Stickers

 MMLD upgrade requested – in queue

  • Full System Upgrade
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Follow-Up – Website

  • File Order Work Instruction

 Located in lower left of Checklist, Forms, & REC pages  Minor updates

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  • Delay of Engine Course Approvals
  • Standardization for Military Course Submissions
  • Review of relevance and application
  • f e-learning
  • Dialog with schools during course approval

process

  • Review of course certificates
  • Renewal of Course & Instructor approvals

Follow-Up – Course Approvals

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  • Process to align questions w/ correct endorsement
  • Electronic reference materials
  • NMC attempted this previously and are trying again
  • Pros (space, easy access) Cons ($, difficulty in cross-referencing)
  • Writing in exam booklets
  • Exam questions – challenge vs comment
  • 3-day examiner conference - NMC and RECs

conducting holistic review of exam processes

Follow-Up – Exams

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  • Application requirements for QA
  • Need to demonstrate experience and qualification for

the specific tasks

  • DE and QA Visibility
  • Information needed: Name, DE/QA#, What they are

approved to sign/assess, Date/s of approval

  • NMC continues to work this issue with HQ including

possible alternatives

Follow-Up – QA & DE

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Follow-Up – PQE Evaluations

Credit on Combined Tug & Barge Tonnage

  • 11.211(e) when aggregate tonnage is 1600 GRT or more

can be credited at 2 for 1 up to 50% of required tonnage

  • ver 1600 GRT unlimited towards an officer endorsement
  • Remainder must be conventional vessels
  • Must be documented on SS ltr – 10.232(a)(2)(vii)
  • Example – ROG fm 3rd Mate to 2nd Mate:

 360 Total Service – 11.406(a)(1)  180 days - 50% - must be over 1600 - 11.402(a)(2)  90 days - 50% of over 1600 can be combined tug & barge

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Follow-Up – PQE Evaluations

  • PSC split issuance on renewal
  • AI is good for 90 days
  • Sea service letters
  • Service days/position accuracy
  • 1.5 time – NMC makes this calculation
  • Regulation prohibits 1.5 time on MODUs
  • Ensure template information is accurate to

that mariner

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Tankerman PIC on Towing Vessels Restricted to Fuel Transfers

  • CG-MMC PL 01-17 – March 10, 2017
  • 1,844 Endorsements issued as of 30 Aug 2019

Follow-Up Stats

9 34 54 52 54 47 73 104 167 158 139 143 131 81 61 56 43 14 62 53 62 65 59 46 44

ENDORSEMENTS ISSUED

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Polar Code Operations Endorsements

  • CG-MMC PL 02-18
  • First Endorsements issued 20 Jun 2018
  • As of 30 Aug 2019, 83 Mariners have been issued

Polar Code Endorsements

  • Of those:
  • 54 hold Basic and Advanced
  • 23 Basic
  • 6 have expired (1 Basic, 5 Advanced)

Follow-Up Stats

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Harmonization of MMC and Medical Certificate CG-MMC PL 01-18 signed 28 Feb 2018 – As of 30 Aug 2019: 569 Credentials Harmonized 27 Requested Harmonization and later opted out Harmonization Tip: They will remain locked together unless applicant opts out of harmonization

Follow-Up Stats

10 20 30 40 50 60 70 80

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Submission of Medical Certificates

  • 63,037 total Med Certs issued Sep18-Aug19
  • 24,535 (39%) submitted directly to NMC

Follow-Up Stats

Total Med Cert Applications 59% With MMC 39% Only NMC 2% Only to REC 89% E-mail 6% Fax 5% Mail Method of Submission to NMC

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Reminders

  • Searching Course Approvals and other website lists

 DOD platform prevents use of searchable databases. All information is PDF only. Control+F is your friend.

  • Homeport 2.0 Access

 Facilitated when using Internet Explorer  Any other internet browsers still adversely affect use of credential verification and application tracking.

  • FACA links

 Located lower left of Home page. TSAC now added.

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  • NMC Website:

WWW.USCG.MIL/NMC

  • Questions specific to individual applications:

IASKNMC@uscg.mil or 1-888-IASKNMC (427-5662)

  • Questions/Feedback on NVICs/Policy:

MMCPolicy@uscg.mil

Questions or Concerns?