Mehul Shah (CEO) Mission & Vision Mission Vision Our vision - - PowerPoint PPT Presentation

Mehul Shah

(CEO) Presentation by:

Mission & Vision

Effective Communication

through Elision Technolabs VoIP Solutions is our mission so as to power today’s, tomorrow & forever civilization – The world is ever changing.

Mission

Our vision is to be earth's

most customer-centric company

where customers or Individuals can find and discover anything they might want to communicate which adds tremendous values in Business & Personal life… at the most economical possible rates along with hoards

• f benefits.”

Vision

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Who we are?

• Founded in 2007 by a Pioneer team of VoIP Experts, the company has created its

patent on QoS of Video Telephony.

• We were the first to introduce a comprehensive VoIP solution to the Call centre

market and have successfully got the concept acceptable in the market place.

• Systems ranging from 5 up to hundred’s extensions .

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• Working with many of the leading and innovative service providers in its core

domain VoIP, Elision caters to the telecommunication industry, ranging from start- ups to established industry leaders.

• We have experience with in depth knowledge of VoIP technologies which includes

IPLC/VoIP/ TDM/ VoIP and host of ACD/IVR/PD/Loggers for the consolidation project including implementation, customization, optimization for call recording and IVR, PBX integration.

• We are pioneer and leading supplier of VoIP solutions, integration, interface

with VoIP, software engineering, operational gap analysis and solution architecture.

What we do?

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• Strong Management Team
• Qualified & trained professionals to market, install , integrate, &

support the target segment.

• 24*7 NOC to provide Remote maintenance, with complete

infrastructure at the facility .

• Voice / Video, Chat , E-mail support available 24*7.

Key Strength

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• Sangoma, Digium, Allo, Caudalfin, OpenVOX

PRI Card

• Sangoma, Synway, Matrix

PRI Gateway

• GoIP, Dinstar, Yeaster, Matrix, Allo

GSM Gateway

• NEC, Matrix, Coral, Cisco, Avaya, Panasonic

ePBX Integration

• Synway, Matrix, Sangoma, Grandstream

Analog (FXO/FXS) Gateway

• Grandstream, Cisco, Avaya, Yeaster

IP-Phone

• Vtiger, SugarCRM, any inhouse CRM

CRM Integration

Vendor Interoperability

Call Center Dialer ( DialShree ) IP / PBX Voice Broadcasting IVR System Click2Call Live Chat SoftSwitch (Class4/Class5) Voice logger Video on Demand

Product Portfolio

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Call Center Dialer

We provide Call centre services including outbound telemarketing, inbound customer care to software and networking technical support. We also give email based customer support and also online training

• solutions. We also delivered customized solutions for
• ur clients. Following are the different services and

features which enhanced the growth of our service.

Call centre Software, Predictive Dialers, Auto Dialer, VOIP, IVR

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Automated outbound call handline Mode with Auto / Predictive / Manual / Preview Dialing Live “Real-time” agent statistics and performance metrics for Quality Analysis. Scheduled Callbacks for Agent-Only and Anyone IVR (Interactive Voice Response) & Automatic Call Distribution - automate interaction with client and distribution

• f calls

Time Zone Dialing as per each country criteria Multi-purpose Report for measuring Agent Performance & Call center metrics at your fingertips and wallboards with real time metrics in a visual format Scalable to N no. of Agents seats CTI (Computer Telephony Integration) Ability to use Telco PSTN / PRI lines, GSM Gateway and VOIP trunks DNC Scribing Management Robust Digital Recording & Logging in the .wav, .gsm & .mp3 format along with Multiple Search options SMS Management for sending SMS to customer once call is completed EMAIL Management is for sending Emails to customer with all required details of company. CRM Integration - Capable to integrate with 3rd Party CRM. Answering Machine Detection(AMD) detection around 80-85%

Key Offerings of DialShree Dialer

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• IP PBX Solution to Corporate Houses from across the world, which helps to minimize their

monthly Telephony expenditure while providing a more efficient channel of communication.

• IP PBX Management System that delivers a full portfolio of business communications functions
• ver a single, “converged” network connection.

IP / PBX

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• Customizable IVR System
• Personalized Voice Mail
• Call Forwarding
• Call Transferring
• Multi Party Conference
• DID Management
• Customized Reporting

Take A Look At Functionalities of VoIP PBX System :

• Call Waiting
• Caller ID
• Dial by Name
• Dial by Extension
• Music on Hold
• Three-way Calling
• Call Park

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• If you are doing a customer reminder/notification campaign or a political/non-profit broadcast

campaign you may want to be able to dial a list of numbers and play a message for them when the customer side of the phone line picks up the phone. These kinds of campaigns can be set up a few different ways depending upon how you want the message to be played on the other end.

• We use a patented custom software that makes it easy to do scientific testing of the

effectiveness of variations of your messages.

Voice broadcasting

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Detailed Broadcast Reports :

As soon as you send out a voice broadcasting you’ll get a detailed report of what happened on every call. Call reports are also available to download to your computer.

Customize Caller-ID :

With Elision Broadcasting system you can control the phone number that appears on the caller ID – this way all calls look like they are coming directly from you or your organization.

Manage System Remotely :

If you need to voice broadcast while away from your computer, you can easily access your account from anywhere.

Survey & Polling System :

Want to send out a phone poll or acquire responses from your recipients? With our survey system you can ask a question in your recorded message, let people respond back, and view their responses in your call reports.

Push To Connect :

Send out a call and give people the option of pressing a key to connect directly to you! We’ll connect the person with any phone number you wish.

Play Message on Call Back :

Don’t want to use your number? We can provide you with a unique local number to use as the caller ID or as a number that your contacts can call to receive a customized message.

Features

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Voice broadcasting in with Navkar CRM

• Elision IVR is a technology that automates interactions with telephone callers. Enterprises are

increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

• Elision IVR systems have the advantage of making callers and customers feel like they’re being

attended to, even if it’s just by a machine.

• Elision IVR system can help to direct customers to the right support channel they need.(e.g.:

Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

IVR System

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• Print and provide only one number for all the

departments in your advertisements and brochures.

• Will impress your callers and increases the

reputation of your brand name.

• Excellent customer satisfaction.
• Attending the call at the first ring.
• Multilingual greetings to the caller.
• It is very useful when you have to distribute same

type of information to every caller.

• IVR works 24 hours a day and it never greets a

caller with tired voice.

• Sound: Play a sound during call
• Record: To record user voice during the call
• DTMF: To take input from phone keypad
• Call Transfer: To transfer the call to another

number

• Web : To do a web api call. Used for web

lookup or posting data on a remote server

IVR Benefits & Features

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Benefits Features

• Today’s customers call the shots, deciding how, when and why they’ll contact you. They may be

happy to deal with you online but, when they want to talk, they expect you to be there.

• ClicktoCall makes sure you are, providing click-through connectivity from your web site direct to

your contact centre.

Click2Call

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• Choose Your Click-to-Call Interface
• Use Your Own Phone Numbers
• Its a Hosted as a Software as a Service ( SAAS). So you just need to integrate the API Link.
• Easy integration with any existing website in simple HTML code.
• Pay for number of used minutes
• Ability to Route Calls to Different Phone Numbers
• History and Statistics of all calls
• No investment on any hardware or software

Features

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Below are the mention feature of this service:

Click2Call with Navkar CRM

• LiveIM is a robust live chat solution available at an unparalleled price, it includes critical

functionality for both support and sales focused deployments.

• The most complete live chat solution available and priced to deliver immediate ROI. It includes

functionality required by businesses that are serious about a world-class live chat operation.

Live Chat

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• Operators Anywhere

Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser.

• Internal Operator Chat

Communicated with other Live Chat Operators within your organization via a private chat room, accessible only by your personnel.

• Transfer Chats

When your Operators can’t answer a question, they can easily transfer a Live Chat to another Operator, by web or Mobile Chat.

• Multiple Chats

One Operator can chat with up to 20 Visitors at a time. The user-friendly interface allows tabbing for high productivity.

Features

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• A voice logger is a device or program used to record audio information from telephones,

radios, microphones and other sources for storage on a computer’s hard drive or removable media.

• Our Voice Logger solution is ideal for any business that demands comprehensive

functionality and customizability. Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution, or just a standalone voice recording solution that integrated with their current setup. So, whether you wish to start with a simple set-up or extend your current capabilities, our solution will enable you to do so with the shortest TTI (Time-to-implementation), without upgrading or replacing your hardware and software, or incurring additional infrastructure and IT costs.

Voice logger

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• Record limitlessly: Automatically record all conversations and keep a track of inbound and outbound

interactions between agents and customers for quality assurance with our no-bar recording.

• Search effortlessly: Search through voice records without going through endless menus and buttons

and save up on your valuable time.

• Back-up data: Just mount a simple back-up drive and save all the records, or select records to be

backed up regularly.

• Don’t Fret over security: Only provide access to supervisors, managers, administrators or other

qualified users. Any sensitive information in the wrong hands could wreck havoc on your company’s image.

Below are the mention feature of Voice Logger service:

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• Elision offer Professional Online Video Services start-to-finish

consulting, strategy, design and development services to bring your vision to reality in the shortest time possible.

Video on Demand

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• This can be 100% protected. We can protect the streaming server

using download protect security algorithm and also we need to ask the data center (where we hosted the server) to implement

• utbound firewall to prevent unauthorized access.

Partial Clientele