March 12, 2019 Tim Chan, Vice President ABOUT NRG RESEARCH GROUP - - PowerPoint PPT Presentation

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March 12, 2019 Tim Chan, Vice President ABOUT NRG RESEARCH GROUP - - PowerPoint PPT Presentation

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March 12, 2019 Tim Chan, Vice President ABOUT NRG RESEARCH GROUP NRG RG RESEA EARC RCH GROU ROUP 2 NRG RG RESEA EARC RCH GROU ROUP 3 Survey objectives 4 NRG RG RESEA EARC RCH

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March 12, 2019

Tim Chan, Vice President

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ABOUT NRG RESEARCH GROUP

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Survey objectives

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Methodology: Data Collection

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Methodology: Data Collection

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  • ±
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Demographics

79%

55+

2%

18-34

19%

35-54

Employment

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Demographics

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  • Demographics
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Overall results: very good!

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Most important issue facing the community

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59%

Overall quality of life in View Royal

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Satisfaction with overall level and quality of services

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2% 3% 5%

3% 3% 4% 4% 4% 2% 2% 6%

  • Satisfaction with specific View Royal services
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Juan de Fuca Recreation Centre (Q5A) Police services (Q5B) Fire services (Q5C) Road maintenance (Q5D) Water services (Q5E) Sewer services (Q5F) Parks and trails (Q5G) Town website (Q5H)

PERFORMANCE

Maintain Be aware Reinforce Focus

IMPORTANCE

Key Driver Analysis: areas of focus

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5% 4%

Value for tax dollars

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Contact with Town of View Royal staff

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Satisfaction with View Royal staff interactions

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Information from the Town of View Royal

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Information preferred from the Town of View Royal

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Sources of information on View Royal

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Preferred means of contact from the Town of View Royal

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22% 8% 5% 2%

35% 7% 6%

8% 2%

Satisfaction with engagement with the Town of View Royal

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Agreement with statements about View Royal

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Approaches to current service levels and property taxes

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29 29 22% 17% 15% 4%

Options for enhanced or expanded services

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30 30 68% 17% 9% 2% 2% 3%

Funding future large projects

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Conclusions and recommendations

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Conclusions and recommendations

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