Mandy Reed Director, Operations MedNow GLHC Summit What is MedNow? - - PowerPoint PPT Presentation

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Mandy Reed Director, Operations MedNow GLHC Summit What is MedNow? - - PowerPoint PPT Presentation

Apr 11, 2024 23 likes •258 views

Mandy Reed Director, Operations MedNow GLHC Summit What is MedNow? Direct to Consumer 24/7/365 Save Time & Money Easy Access Specialty Care Opening up Access Keeping Care Local Why? Volume Transitioning from

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Mandy Reed Director, Operations MedNow GLHC Summit

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What is MedNow? Direct to Consumer

  • 24/7/365
  • Save Time & Money
  • Easy Access

Specialty Care

  • Opening up Access
  • Keeping Care Local
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Why?

Volume

Value

Transitioning from Volume based to Value

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Differentiators

Medical Assistant Support Electronic Medical Record Integration 24/7/365 Video Capability Appointment Time Selection Part of Integrated Health System Enhanced Patient Experience

Program Goals

» Open Up Access » Keep Care Local and Convenient » Lower the Cost of Care

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MedNow Numbers

13,172 DTC Encounters 7,860 Specialty Encounters 90 Avoided Inpatient Transfers 4,461 Avoided UC & ED Visits 3,581 New Patients to Primary Care

MedNow is in: 34 Specialty Areas 90+Use Cases 12 Hospitals

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Consumer Engagement

E-Mail Marketing Paid Search Social Media Website Provider Blog

58% Increase to direct to consumer visits since

launching the digital marketing campaign

How?

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Driving Exceptional Value

$370* $150* $100* $45 $25 $0 $50 $100 $150 $200 $250 $300 $350 $400 ER Urgent Care Office Visit Video Visit eVisit Excessive test 5-hour Visit 20% need Follow-up 40 min. wait 3 hour visit 3 hour visit Time to appt 3 weeks Waiting @ home
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Direct to Consumer Primary Care Symptoms

  • Allergies
  • Back Pain
  • Bites & stings
  • Cough, cold & flu
  • Diarrhea
  • Ear ache
  • Fever
  • Headache
  • Heart burn
  • Pink eye
  • Rash/hives
  • Sinus infection
  • Sore throat
  • Sprains & Strains
  • Smoking cessation
  • Urinary problems
  • Women’s Health issues
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Access

Increased access to: Urgent Care ED Primary Care 24/7 Low Acuity Primary Care

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Where would you go?

Where patients would have sought care if MedNow was not available

200 400 600 800 1000 1200 1400 1600

Other Would not have received care Primary Care Office Urgent Care Center Emergency Department

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Specialty MedNow

Care Settings ED Inpatient Outpatient Home

  • Behavioral Health
  • Cardiology
  • Infectious Disease
  • Oncology
  • Pediatrics
  • Pulmonary
  • Sleep
  • Vascular
  • Wound Care
  • 90+ Use Cases
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SLIDE 12 Patient Lives in Marquette, MI Patient's Household Income is $37,355 Patient's Appointment is with Specialist in Grand Rapids, MI Patient Must Take Time Off of Work to Attend Appointment 6 Hours & 34 Minutes- Patient travels to Grand Rapids (if traffic, construction, or weather allow) Patient Locates Correct Parking Ramp of Specialist's Facility 10 Minutes-Patient Parks and Locates Building Elevator 10 Minutes-Patient Walks to Specialist's Office 20 Minutes-Patient Waits in Waiting Room 15 Minutes-Patient Waits in Exam Room 15 Minutes-Patient Meets with Specialist 10 Minutes-Patient Leaves Office and Returns to Vehicle 6 Hours & 34 Minutes- Patient Travels to Ludington (if traffic, construction, or weather allow)

Total Time: 14.5 Hours

Patient Costs

Food Expense: $16.00 Total Gas Expense: $434.16 Wages Lost: $161.64

Total Patient Costs Excluding Any Medical Expenses:

$611.80

Current State

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SLIDE 13 Patient Lives in Marquette, MI Patient's Household Income is $37,355 IRS Mileage Rate
  • f .54 a Mile
Patient's Appointment in Marquette Patient Must Take Time Off Work to Attend Appointment 5 Minutes-Patient Travels to Marquette Location 5 Minutes-Patient Parks and Locates Specialist's Office 5 Minutes-Patient Waits in Waiting Room 2 Minutes-Patient Waits in Exam Room 15 Minutes- Specialist Meets with Patient via Telehealth 5 Minutes-Patient Leaves Office and Returns to Vehicle 5 Minutes-Patient Travels Home

Total Time: 0.7 Hours

Future State

Patient Costs

Food Expense: N/A Total Gas Expense: $1.43 Wages Lost: $12.57

Total Patient Costs Excluding Any Medical Expenses:

$14.00

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Advocacy

Each of the bills listed below has either been recently introduced or noted as a potential addition to the CHIP reauthorization; all are designed to improve acceptance and access to telehealth services.

  • CHRONIC Care Act (S. 870)
  • CONNECT for Health Act (S. 1016)
  • Medicare Part B Improvement Act (H.R. 3178)
  • Telehealth Enhancement Act (H.R. 3360)
  • Evidence-Based Telehealth Expansion Act (H.R. 3482)
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SLIDE 15

77%

  • f Americans own

a smartphone

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90%

  • f

the world’s population will have a smartphone by 2020

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  • f patients report being comfortable

communicating with physicians via text, email or video

80%

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Spectrum Health Overview

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Impact

Improved Access to care

Decreasing Cost of Care

  • Decreased ED/UC utilization
  • Avoidable transfers

Provider and Patient Satisfaction

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Dashboard

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Prescription/ ABX Metrics

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Provider Satisfaction

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Patient Satisfaction