Manage Your GM / Ownership Don Camilleri Journey of a Successful - - PowerPoint PPT Presentation

Manage Your GM / Ownership

Don Camilleri

Journey of a Successful Project

A project starts with an idea or a wish to improve a business or even as an investment. The principal protagonist is the GM or owner – the Main Stakeholder (MS).

• Defines the Dream
• Appoints a principal consultant –

the Project Director (PD)

• Announces the appointment of the

PD

• Outlines the Project Strategy and

specifies “The Customer” and “USPs”

• Develops a “Unique and Robust”

Project Brief

What are the Key Actions the MS Needs to Take?

What are the Key Responsibilities of the PD?

• To assist the MS to list “all Stakeholders“
• To work with the MS to define a “First High Level Budget"
• To assist the MS to build a “Business Plan" and "ROI"
• To define the three criteria that

make up the “Ultimate Journey":

• The Guest Journey – a seamless

experience!

• The Service Journey – with efficient

routes to manage all processes

• The Staff Journey – to provide easy

access for all staff

Actions PD to Take to Deliver to Spec, on Time &

• n Budget!
• Project Organisation
• Project Design Execution
• Managing the delivery process

Project Organisation

• PD to appoint key specialists,

consultants and suppliers.

• "Builds the team.”
• Sets key Milestones in

Design, Procurement and Delivery

• Draws up a sensible program

showing “Critical Path”

Project Design Execution

• Completes

designs to satisfy the brief

• Ensures designs

cater for spa subtleties, both

• perational and

technical

• Check costs!!
• SIGN OFF!

Managing the Delivery Process

• Concentrate on Delivering the Project
• “No changes during Construction Phase“
• Successfully achieve key objectives and Project Handover!

Thank You

Don Camilleri Hospitality & Leisure Concepts dc@hlconcepts.co.uk www.hlconcepts.co.uk

Photo credits: Brimstone Spa, Langdale