List qualifications of peer counselors as identified in the Loving - - PowerPoint PPT Presentation

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List qualifications of peer counselors as identified in the Loving - - PowerPoint PPT Presentation

Give Me a Superb Team ! Best Practices in Recruiting, Hiring, and Maintaining Great PCs Ca Carol l Hendrix drix, , BS BS, IBC BCLC, C, RLC Learning Objectives List qualifications of peer counselors as identified in the Loving


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Give Me a Superb Team! Best Practices in Recruiting, Hiring, and Maintaining Great PCs

Ca Carol l Hendrix drix, , BS BS, IBC BCLC, C, RLC

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Learning Objectives

  • List qualifications of peer

counselors as identified in the Loving Support Model

  • Identify at least three

strategies for retaining peer counselors

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I have no financial relationships to disclose.

Carol Hendrix Carol Hendrix, BS, IBCLC, RLC

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Let’s hear from you first….

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As far as filling PC positions, I feel

  • ver the last few years I have

_______________.

  • a. Had a hard time finding PCs
  • b. Have a line at the door for

PCs wanting to join the program

  • c. Not sure
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As far as retention, I feel over the last few years I have _______________.

  • a. Lost a lot of PCs
  • b. Retained PCs pretty well
  • c. Not sure
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Outline of Discussion

  • Staffing
  • Recruiting
  • Application/Interview
  • How many to hire?
  • Leaving
  • Addressing Issues
  • Retention
  • Successes
  • Review
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Definition of a Peer Counselor Paraprofessional Recruited from WIC target population Available outside of clinic hours Previous breastfeeding experience

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Lactation Consultants? Nurses? Dietitians? Older moms? Women only?

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Recruiting Options

Population of WIC Moms FNS Promotional Brochures

https://lovingsupport.fns.usda.gov/wic-staff

Database of moms that have breastfed Ask local agency staff Post signs in WIC clinics, grocery stores, local shops Host a breastfeeding peer counselor tea

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Community organizations Health care providers Hospital mothers’ groups La Leche League Leaders Help wanted ads? Social media

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An application process provides potential PCs the opportunity to communicate strengths and weakness, and to show them this is a “real job”. Get to know them better Not too much about breastfeeding knowledge Availability Why do they want to be a PC?

Hiring Practices: Application Process

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During the interview, sit face to face Avoid large group interviews Open-ended questions (Tell us about support…, Describe breastfeeding challenges…, What do you hope…) Active listening Use affirmations

Hiring Practices: The Interview Process

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Train extra Module 1 at your PC Tea Party? Determine your caseload “Multiples” moms Extra duties (hospital, classes, support groups, home visits)

How many should I hire?

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You mean they might leave me?

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New career Children grow Family needs change They are aging Go back to school Positive reasons to leave?

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Low wages Burnout Isolation Balancing these with family Job-related reasons to leave?

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Stressful, personal life Lack family support Second job needed Child care/transportation cost Job not a good fit Seek other opportunities

Personal reasons to leave?

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Low wages Burnout Isolation Balancing with family

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How can I retain PCs?

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Clinic staff meetings Regular contact with supervisor Job satisfaction Sensitivity to personal issues Compensation and advancement

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Professional growth Continuing Education Breastfeeding promotion activities Social interaction with other PCs

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Celebrate successes!

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Keep data – share with PCs Have a party periodically Give awards! Share notes of thanks to admins

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Any changes you want to try?

a.Try new recruitment ideas

  • b. Improve my interviewing skills
  • c. Try a breastfeeding PC tea
  • d. Prevent burnout in PCs
  • e. Something else? ____________
  • f. Be a better supervisor

g.Think about awards

  • h. My program is perfect, nothing.
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SAVE THE DATE!

Saturday, Sept 29th, 2018

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Sept 29th 2018

Express Your Superpower 5K

www.expressyoursuperpower5k.com

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