LIS ISTENING TENING DISTRIBUTION OF COMMUNICATION ACTIVITIES - - PowerPoint PPT Presentation

PRESENT ESENTATION TION ON N LIS ISTENING TENING

TALKING (next most used, next least taught) 30% LISTENING (most use, least taught) 45% READING (next least used, next most taught0 16% WRITING (least used, most taught) 9%

DISTRIBUTION OF COMMUNICATION ACTIVITIES

LISTENING

L= V + VE+ NVC Meaning ??

LISTENING

L= V + VE Meaning ??

LISTENING

L= NVC Meaning ??

LISTENING FOLLOWS A LAW

L= A X W2 Where A = Physical Psychological W= Willingness

Negative Listening

• 1. Pseudo Listening
• 2. Selective Listening
• 3. Passive listening
• 4. Insulated listening
• 5. Defensive listening
• 6. Ambush listening

Stages of Listening

• Hearing and Sensing.
• Attending.
• Comprehending and Interpreting.
• Responding.
• Communicating and Using.

Kinds of Listening

• Appreciate- Listening for aesthetic enjoyment
• f sound.
• Active- Listening as a willing act of attending to

and interpreting with an open mind the words and feelings a speaker expresses.

• Comprehensive – listening to learn.
• Critical – listening in order to make decisions

such as when one listens to a political debate.

• Defensive- Listening to discover arguments for
• neself and against a speaker.

Kinds of Listening

Dichotic- Listening to two things at once. Discriminative- listening in order to distinguish the significance of one sound from another. Empathic/Empathetic- listening to put yourself in another person’s place to understand, but not necessarily agree with what’s being said and why. Reflective/Responsive- Listening to paraphase, summarize, and clarify a message. Selective- Listening only to what one wants to hear. Therapeutic- Listening to help someone talk through a problem.

Kinds of Listeners

Analytical :

• Tend towards perfectionism and deal in logic and details.
• Keep feelings to themselves.
• Prepare your case in advance and be accurate and realistic.
• Provide tangible evidence to support your points.

Amiable:

• Put a high values on people and friendships.
• They go out of their way not to offend.
• Have opinions, but are not inclined to tell .
• Ask “how” questions to draw their opinions.

Kinds of Listeners

• Drivers :
• Can appear to be pushy
• making demands on themselves and others.
• keep emotions under wraps
• Resent those who gossip and waste in idle conversation.
• Are decisive
• Results oriented
• Give guidance to those who need it and those who don’t as

well. How to deal with them :

• Be brief, specific, and to the point when dealing with

drivers.

Kinds of Listeners

Expressive :

• Enthusiastic, creative, and intuitive.
• Little tolerance for those unlike themselves.
• Easily bored, they tend to go off on tangents.
• Stick with the big picture when relating to this type.

THANK YOU