(Kotters 8 -steps and beyond) Martin Davis MBA, BSc, PMP Vice - - PowerPoint PPT Presentation

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(Kotters 8 -steps and beyond) Martin Davis MBA, BSc, PMP Vice - - PowerPoint PPT Presentation

Jan 05, 2024 272 likes •659 views

A Practical Approach to Change Management (Kotters 8 -steps and beyond) Martin Davis MBA, BSc, PMP Vice President of IT A Practical Approach to Change Management (Kotters 8 -steps and beyond) Martin Davis 1 Key Learning Points Overview

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Martin Davis MBA, BSc, PMP

Vice President of IT

A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Key Learning Points

Overview of a step by step approach to Change Management (going beyond Kotter’s 8 steps) Understand Change Management essentials Learn tips and tricks to help you with Change Management

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Why should I care?

“In the United States, we spend more than $250 billion each year on IT application development:

  • 31% of projects will be cancelled before they ever get completed.
  • 53% of projects will cost twice as of their original estimates,
  • verall, the success rate is less than 30%.”

Why should I care?

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Why should I care?

Top reasons projects fail

  • Executive sponsorship
  • Clear Business case / requirements
  • Project Management / Planning / Governance
  • Resources / Funding
  • Organisational Change Management

– (includes: communications, org. change, stakeholder management, culture issues etc)

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

  • Conflicting priorities
  • Culture
  • Politics
  • Regulatory Compliance
  • Market pressures
  • Leadership alignment and desires
  • Cost
  • Time / Patience to make it happen
  • Lack of a structured approach to change

Barriers to Change

What gets in the way?

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

  • Sense of loss, confusion
  • Mistrust and a “what’s in it for me” focus
  • Fear of letting go of the past
  • Uncertainty, emotional stress, anxiety
  • Perceived high levels of inconsistency
  • Fear of loss of control
  • Conflict increases — especially between groups

Impact of Change

Fear leads to Resistance

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

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The Loss or Bereavement Curve

Feelings Time

Shock Anger Rejection Acceptance Healing

Do People Resist Change?

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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The Interrelated Pieces

Vicious Circle of Change

Lack of Change Leadership Unclear Messages Less Drive To Change Apathy Uncertainty Increased Fear Lack of Momentum Greater Resistance Reduced Results

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

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The Interrelated Pieces

Virtuous Circle of Change

Change Leadership Clear Communication Urgency Engagement Clarity People Embrace The Change Empowered Employees Improved Results

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Step Models of Change CHANGE

Lewin (1951)

Unfreeze  Move  Refreeze

Kotter (1996)

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Change Readiness

Change Leadership Ambition Change Architecture Effective Change Components Project Name

Unfreeze

Urgency Guiding Team Vision Strategy Pulse of Change

Move

Communicate for buy-in Involve everyone Empower Action Short Term Wins Pulse of Change

Refreeze

Don’t let up Make it Stick Pulse of Change Iterate Pulse of Change

An Extended Change Management Model

Lewin (1951) / Kotter (1996)

Unfreeze  Move  Refreeze Readiness

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Change Readiness

Are we ready for Change?

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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Change Leadership

* Refer to my blog for slides from a recent webcast on importance of Leadership in Effective Change

Importance of Strong Senior Leadership

“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” Jack Welch

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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Ambition

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Change Architecture

  • A well structured, organised and

coherent change program

  • For example:

– This approach!! – Kotter’s 8-Steps – ProSci™ Adkar™ model

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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Effective Change Components

  • Capability to Manage Change
  • Ensure the change Resonates

with staff

  • Change Culture
  • Change Accelerators

(people management, systems & processes aligned, rewards/bonuses etc)

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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Project Name

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Unfreeze

Animate the Organisation

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

  • What is the burning

platform?

  • Convince people about

the crisis

  • Kotter: “use compelling

eye catching situations and imagery”

Urgency

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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Guiding Team

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Vision & Strategy

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Pulse of Change Assess the change:

  • Do people understand the

Burning Platform?

  • Do they understand the Vision?
  • Are they ready to change?
  • Are further actions needed to

reinforce the messages?

Are we there yet?

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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Move

Transition Organisation to the new Reality

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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  • What’s in it for me? (WIIFM)
  • Remove fear of the unknown
  • Make it personal,

not high level Communicate for Buy-in

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  • Get people involved
  • Make them feel part of the change
  • Reduces resistance
  • Better chance of success

Involve Everyone

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

  • Help people take

action

  • Remove barriers
  • Look for Change

Agents across the Organisation Empower Action

Empower

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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Short Term Wins

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Pulse of Change

Assess the change:

  • Are the Need & Vision for change clearly

understood?

  • Do they understand what the change

means to them?

  • Do they feel empowered?
  • Gauge the effectiveness of your Change

Management Plan

  • Are further actions needed to reinforce the

messages?

Are we there yet?

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Refreeze

Anchor the New Reality into the Culture

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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  • Consolidate gains to produce

more change

  • Encourage people to embrace

the new processes

  • Maintain the urgency
  • Enable further waves of change

Don’t Let Up

Change takes time, stick with it!

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

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  • Embed the change into people’s roles

and responsibilities

  • Anchor new approaches in the culture
  • Remove old ways of doing things
  • Ensure bonuses are aligned
  • New behaviours continue even without

top down pressure

Make it Stick!

Anchor it into the Organisation

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Pulse of Change

Iterate

Assess the change

Iterate

Are we there yet?

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Summary

Kotter’s 8-steps and beyond

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Success with Change Management

Key principles

An Art not a Science Not just a Check Sheet Exercise Focus on helping Individuals change

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

Key Learning Points

Overview of a step by step approach to Change Management (going beyond Kotter’s 8 steps) Understand Change Management essentials Learn tips and tricks to help you with Change Management

1 2 3

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A Practical Approach to Change Management (Kotter’s 8-steps and beyond)

Martin Davis

THANK YOU! Q&A

For further information: Twitter: @mcdavis10 Blog: http://martindavis01.wordpress.com/ and: Enterprise CIO Forum at http://bit.ly/18xU0CC