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kiva tavata kaikki kiva tavata kaikki kiva tavata kaikki kiva tavata kaikki Wired and Wireless Containment Systems - In-Ground (wired) - Wireless In-Ground Fence Wireless Containment PIG19-15394 System PIF-300-21 Stubborn Dog Stay +
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In-Ground Fence PIG19-15394 Stubborn Dog In-Ground Fence PRF-3004XW-20 Wireless Containment System – PIF-300-21 Stay + Play Wireless Fence PIF17-13478 PIG19-10764 PIF19-14011 PWF19-10762 PIG19-10763
connected
static stimulation. (Collar has button to change levels)
average)
(20 gauge wire included in the package)
See later PowerPoint slide with header: Short Loop Test
Extra Ultra-Light Receiver Collar PIG19-10764
connected
and 4 levels of static stimulation + tone +
months average)
(20 gauge wire included in the package)
See later PowerPoint slide with header: Short Loop Test
Stubborn Dog Add-a-Dog Receiver Collar PIG19-10763
* Switch on B when below 400m of wire. On C between 400-730m wire. On A when over 730m of wire. ** See power point slide with header Short Loop Test.
within battery compartment of the collar. Use (for example) the tip of a small knife to lift the larger metal tab up a bit from underneath and then screw the battery in again. Test again at wire.
determine if collar is faulty.
the house etc.) Or when wire runs aside (especially parallel) too close to an existing wire, used or unused. Create the needed distance between transmitter and house electrics and/or between wire and other wires. Minimum distance: 1.5 or even 3m.
* Switch on B when below 400m of wire. On C between 400-730m wire. On A when over 730m of wire. ** See power point slide with header Short Loop Test.
seconds, put battery back in and test at wire.
determine if collar is faulty.
Make sure to use test light tool properly when testing to confirm if the static stimulation is given (unless customer wants to place both probes on bare forearm to test. Not advised from level 3 onwards due to stimulation strength).
the house etc.) Or when wire runs aside (especially parallel) too close to an existing wire, used or unused. Create the needed distance between transmitter and house electrics and/or between wire and other wires. Minimum distance: 1.5 or even 3m.
If there is no collar activation at all at the wire and it seems there is no signal on the wire whatsoever even though the power + loop light on the transmitter are on and the collar has power, confirmed when correction level button on collar is pressed and the red LED light comes on… It is possible that either a neighbouring In-Ground Fence System is interfering, in which case at least 1.5m distance should be created between the 2 wire installations, or there is another signal within the yard of the customer itself interfering—making it hard for the PetSafe collar to see the correct frequency. We see that this is mostly happening when people have Robot Lawnmower (wire) installations in their yard next to their PetSafe In-Ground Fence wire. 2 possible solutions could be to either create at least 3+ meters distance between the wire installations or to use a timer option on the Robot Lawnmower where the lawnmower system completely switches off during all hours that the PetSafe In-Ground Fence needs to operate. If you are stuck with a customer and neither of these two suggestions seem to solve the issue, feel free to direct them to our Customer Care help line for further assistance.
(Static) Stimulation Levels on the collars
(and customers forgetting)
The collars have 5 levels of which level 1 is tone only (or tone + vibration only on the Stubborn Dog Collar). Customers sometimes tend to forget that the collar has levels, or how to change levels. Therefore level 1 can wrongly be interpreted as the collar being faulty as there is no static stimulation. When a customer advises the collar does not deliver the static stimulation, try to find out what level their collar is on and if they know how to check and set the levels. Their collar is likely set to level 1. When the small, protective transparent screw cap (indicated by red arrow in photo) is taken off, there will be a black button visible. 1) Press the button well and then release. After releasing the button, a red LED light will start to flash to indicate what level the collar is currently on. If it flashes one time, it’s on level 1. If it flashes twice it’s on level 2. If it flashes three times level 3… etc. 2) If within 5 seconds after the red LED flashed you press and release the button again, it will cycle to the next level. So if it previously flashed only 1 time (level1) it should now flash twice (level2). 3) Repeat step 2 (button press & release) to cycle through all 5 levels if needed. After level 5 comes level 1 again.
This also applies to the Wireless Containment Systems’ receiver collars.
Usually done to determine if problem is in the collar, transmitter, or the wire.
wire from transmitter terminals and connect the short loop of wire instead. Preferably let the wire hang below the transmitter, but in any case as much as possible try to make a neat loop/circle with the
(Have power adaptor into the mains at this point) The transmitter should not be beeping on this 5 B setting during the test. If the wire was stripped & connected properly and the transmitter does continue to beep—the transmitter is faulty. If all seems well and both the power + loop light on transmitter are on, disconnect one wire end from the transmitter. The transmitter’s loop light should go off and transmitter should start beeping. If loop light stays on and transmitter does not beep when wire is disconnected—the transmitter is faulty. However if the transmitter responds as expected, connect the wire end again and continue with the short loop test.
the static stimulation or not.
Note: usually a green test light tool comes with an In-Ground Fence.
Useful video of Short Loop Test:
https://www.youtube.com/watch?v=CSIemo7lURI
Continuation…
simultaneously against the two small metal wires on the test light tool and then approach the wire from outside the loop. The collar usually activates about 10-15cm from the wire during the test, when the transmitter is set to 5 B. Collar will give a tone first and then a static stimulation closer to the wire. The test light tool should light up orange to confirm the static stimulation is given.
cause of weakened transmitter is a weak or damaged wire in the yard.
test light. The collar should activate at least double the distance from the wire as when the transmitter was on 5 B. So that will be around 20-30cm (but rather more) on 10 B. If the collar does not clearly activate double or more the distance from the wire when transmitter is on 10 B, the transmitter is faulty and needs replaced. Possible cause is a prolonger period of working with a damaged wire or faulty (non waterproof) connections. Wire should be checked as well and proper splices (orange gel capsules provided with the system) should be used. If the collar however does activate at the desired distance from the wire, continue with the next steps below…
Continuation…
not start to beep. If it does start to beep, transmitter is faulty and needs replacing. Again, a damaged wire could be the cause so it’s important for customer to check their wire as well to avoid future problems with a new transmitter. If transmitter seems to work fine, approach the wire again with collar and test light. The collar should activate at the wire, however the distance will visibly be a bit less than when transmitter was on 10 B. That is normal. Most important is that there is collar activation. If this all works well…
Approach the wire again with collar and test light. The collar should activate at the wire, however the distance will visibly be a bit less than when transmitter was on 10 C. That is normal. Most important is that there is collar activation. If there are any abnormalities such as the collar having to be right on top of the wire for it to activate, the transmitter’s capacity on the C and A setting has been weakened. Transmitter might need to be replaced in that case, and again a possible cause could be a damaged wire or wrong connection for a prolonged period of time.
has a partial or full wire break. Wire may need to be repaired or environment near the wire should be inspected for interference factors (such as metal, other wire installations, robot lawnmowers etc.) A short loop test will give clarity most of the time by pinpointing where the issue is if a customer has any signal problems, inconsistent or no collar activation etc. However if there is still no clarity, feel free to contact our Customer Care line for more help any time.
circular boundary perimeter that covers an adjustable area of up to 55 metres diameter (Radius 27,5 mtr).
circular boundary it establishes).
static stimulation. (Collar has button to change levels)
connection with transmitter’s signal is lost at edge
given.
Wireless Receiver Collars
Extra Wireless Receiver Collar PWF19-10762
circular boundary perimeter that covers an adjustable area of up to 64 meters diameter (Radius 32 meters).
circular boundary it establishes).
weeks.
static stimulation. (Collar has button to change levels)
connection with transmitter’s signal is lost at edge
given.
Extra Wireless Receiver Collar PIF19-14011
There are odd cases of interference generally caused by metal, or automatic (robot) lawnmower installations or solar panels–causing either no activation of the collar or inconsistent/unintended activation of the collar. The issues and troubleshooting steps we’ll start
panels are present, additional troubleshooting may be required (discusses in later slide).
within battery compartment of the collar. Use (for example) the tip of a small knife to lift the larger metal tab up a bit from underneath and then screw the battery in again.
LED on the collar should come on, and when releasing the LED should flash to indicate what level collar is on. If NO red light is seen despite having done the above steps, the collar is faulty and should be replaced. If red LED is seen, test collar again at boundary.
1) Take battery out of collar. 2) Press and hold the correction level button on collar until LED fades, then release
standing 1-2 meters away from the transmitter, screw the battery back in. 5) Now test collar again at boundary. Important: If after all the above mentioned steps the collar does have power and yet still does not activate, we usually first replace the power adaptor that powers on the transmitter to see if that solves the issue. An indication that the power adaptor is faulty can be that the red power light on the transmitter is dim (and might flash) rather than being solid
Wireless Containment System - PIF-300-21
Continuation…
the boundary width dial (1-8).
If on LOW it will reduce the max range and create a smaller circular boundary than expected.
Also check the red power light on the transmitter. If that light is dim and perhaps even flashing, a faulty power adaptor is causing the issue and adaptor needs to be replaced.
solid, the transmitter would have to be replaced.
Does collar activate in same place every time?
Signals/appliances within the house can be affecting signal only inside the house.
solid bright as it should be. If power light is dim/flashes, power adaptor should be replaced first. If problem persists when power light on transmitter is solid bright and collar was reprogrammed to transmitter, collar should be replaced.
Continuation…
When the dog leaves the boundary zone, the collar has lost signal from the transmitter and will continue to activate until it times out or the dog returns back to the boundary zone.
for the collar to pick up the signal again and stop activating. This is normal.
into the boundary zone, then reprogram the collar to the transmitter.
collar is at the edge of the boundary where it loses signal—causing collar activation.
If someone prefers however to turn their transmitter off they should first take the battery out of the collar first. Then power off transmitter. Upon next usage of system, turn transmitter back on first (and then battery back in collar while standing 1-2m from transmitter). Check correction level on collar.
Continuation…
to choose from (so a total of 6 levels on this collar).
using the test light tool correctly? Or if they test it on themselves are they really putting both contact points/probes simultaneously on themselves during collar activation? If testing the collar on oneself, customer can choose a lower level (like 2 or 3) and put both probes on top of forearm (bare skin) and test it. Not advised to do this on the higher levels, though some customers will want to do this to test.
previously mentioned.
require this.
training may need to be reinforced.
contact points/probes may be needed.
Stay+Play Wireless Fence - PIF17-13478
Important: See previous slides as Basic Issues & Solutions are mostly the same as those of the Wireless Containment System PIF-300-21 mentioned there, so mostly follow those same steps. However, some troubleshooting steps that specifically concern the collar can be ignored or modified.
The way the systems work is mostly identical, apart from these differences:
1) The collar is rechargeable so no replaceable battery, and thus no trouble-shooting that involves battery or draining the collar. Mainly make sure that collar is charged, and not on level 1 (tone only). 2) There is no official/advised ‘reprogramming’ sequence for the collar like the other collar has of the PIF-300-21, though turning the collar off and on can be tried if problems occur. 3) The collar has an ON/OFF button (in between probes) and also functions to cycle through the correction levels (6 levels, of which 1 tone only). 4) The transmitter’s circular boundary reaches further, so that is a radius of 32m in every direction from transmitter, but otherwise sends out the exact same radio signal. 5) Transmitter is permanently ON (it has no on/off switch) unless disconnected from mains, which is not
6) Transmitter has a power loss alarm (loud beep every 5-10 seconds to warn there is no power). Dog can get out of boundary during this time. 7) Transmitter has a failure alarm. (Transmitter is meant to continually beep if it has an internal fault)
We see cases where automatic lawnmower (robot lawnmower) wire installations can interfere with the Wireless Containment Systems. If the radio frequency of an automatic lawnmower is present it can make it hard for the PetSafe collar to see the correct frequency and function as
1) To determine whether it really is the automatic lawnmower installation that causes interference it is important to have the customer totally power off (unplug) their automatic lawnmower system. Then test the PetSafe Wireless Containment System again and see if it works. In most cases the PetSafe system will work then, however the possible solutions are limited. 2) Ask customer if their automatic lawnmower has an ‘Eco-switch’. If so, that switch can change the frequency of their lawnmower installation and this might solve the issue. 3) Or ask customer if they can use a timer switch. Either their automatic lawnmower already has a timer or they will have to use a separate timer switch plugged into their mains power outlet. The idea is to use the timer to automatically switch the automatic lawnmower installation off during the hours that the PetSafe Wireless Containment is needed. (And after that to switch on again)
Continuation… Because of the inconvenience that interference issues such as these can cause, there can be cases where there is no real solution for certain customers. The product might not be suitable for their property and they might have to switch to a wired containment system instead. Solar panels: specifically the transformers that convert solar energy into electricity, can send out strong radio signals that could generally interfere with a Wireless Containment System. So specifically in the direction where the solar panels are there could be signal inconsistencies of the Wireless Containment System, causing unintended/inconsistent collar activation or in some cases no collar activation at all. If a customer experiences this issue this can be a bigger problem than a lawnmower installation, as people generally can’t or do not want to turn their solar panel transformers off. It is more likely in that case that a Wireless Containment System is not going to work as intended on their property. Industrial Terrain: If a customer intends to use the Wireless Containment System on an industrial terrain, or on a farm with a lot of electronic equipment/machines, inconsistencies can occur as well. Metal: The Wireless Containment transmitter should be kept away from metal, appliances and not be positioned in metal sheds. Keep the transmitter at least 3m (or more) away from metal.
(rechargeable) receiver collar PIF19-14011
Screenshot taken from the manual and could be useful to reference if needed
If any problems do occur, such as dog able to get out of boundary without collar activation at corners where signals intersect, try moving the transmitters closer together.
(Extending boundary)