Journey to Outstanding Lloyd Graver Annual State of Care As of - - PowerPoint PPT Presentation

Journey to Outstanding

Lloyd Graver

 “ As of July 2016, 156 adult social care services were rated outstanding by the CQC while almost 12,000 were rated ‘good’ ”  The CQC said: “We can now see where certain practices, processes, innovations and cultures can make a real difference to people who use services, their families and carers, and the staff working in them”

Annual State of Care

How good are you?

Where you want to be…

 Who leads your service?  Who or what drives this leadership?  Who determines the culture of your service?

Leading Culture

How have they got there?!

 Clients “encouraged” to participate in recruitment  Managers collated and analysed incidents for trends and patterns  Transitions to and from services handled with positive risk taking and empowering individuals  Social stories used when specific risk assessments are implemented  Staff matched to the people they would be supporting

Safe

 Creative and person centered care and support  Clients were involved in decisions about their care and treatment using communication systems appropriate to their needs  Specialists invited to Care team meetings  High quality training

Effective

Leadership Corporate induction

 There were high expectations of all stakeholders and achievements were celebrated  Clients were encouraged to choose the right staff to support them by being involved in the recruitment process  Strong person centered culture  Staff and management go the extra mile to provide compassionate and enabling care

Caring

 Clients supported to attend support groups either internally or externally  Diverse activities program  Positive outcomes were achieved and celebrated

Responsive

 The culture of the service was positive, Person centred, inclusive and forward thinking.  “Excellent, enabling and inspiring service”  Feedback from families and clients was sought regularly  Robust QA  Ethos and approach of service clearly communicated by management  New high risk activities assessed and role modeled by management

Well-led

Over arching themes in this report

Trust

Able Believable Connected Dependable  Get quality results  Resolve problems  Be good at what you do  Keep confidences  Admit when you are wrong  Be honest  Be sincere  Be non judgmental  Be respectful  Listen well  Praise others  Show interest  Work well with

• thers

 Show empathy  Ask for input  Keep to your word  Be timely  Be Responsive  Be organised  Be accountable  Follow up  Be consistent

 Clients interviewing their staff  Positive risk taking  Inviting the thoughts and opinions of all stakeholders  Detailed plans  Having specialists at team meetings  Robust Quality Assurance Create REAL life in the most personalised and consistent way for each of your clients

Is it innovation….

• r is it your service enabling others

to live their lives?

The ways we help and enable people to live their lives can be innovative, but the notion of it being innovative for someone in care to live their life how they choose should not be.

Questions?