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RELIANCE RESTRICTED

Performance observations

Observations

• 1. Business prioritised short term

benefits over sustainable performance

• 2. There is a level of complexity that

appears unwarranted

• 3. Despite many layers of

management, there is limited visibility and transparency of performance at the appropriate level to make interventions

• 4. There is abundance of data,

however the complexity of systems, ways of reporting and processes makes it difficult to have meaningful information

• 5. The value that the Group provides

to the performance of the business is not clear

Non-profitable contracts remain Under investment in systems and platforms Outsourced solutions not optimised for delivery Lack of accountability Proliferation of reporting Inability of senior managers to make fast decisions based on evidence Too many managerial layers Limited standards on ways of working Lack of professionalization and expertise Inward looking culture, limited adoption

• f market best practice

Culture of non-compliance

Manifestations

Ruthlessly rationalise the portfolio to focus on where we make money

Key themes

Simplify and delayer the

• rganisation

1 2 3

Upgrade the

• rganisation through the

right systems, processes and skills to enable quality delivery

DRAFT

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