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Johnson Controls, Inc. and Human Computer Interface Johnson Controls, Inc. and Human Computer Interface Ranjeeta Singh User Experience Group Human Computer Interface (HCI) Definition


  1. Johnson Controls, Inc. and Human Computer Interface Johnson Controls, Inc. and Human Computer Interface Ranjeeta Singh User Experience Group

  2. Human Computer Interface (HCI) Definition ��������������������������������������������������������������������� ���������������������������������������� ����� ��������������������!����� ����������"���������������������������������������������#��$������������������ �����������������������%����������������������������������������������#����� ���%��������������������������������������&��������������'����������$�����(�������� )�����������������#�������������������������������������%����������������������� ���*������&��+�������� !������������,����������#�������������������������������������������������� !������������,����������#�������������������������������������������������� %���������������������%�����������������������������������������������#��-����� ���������������������������.����������������������������������������������������&���� �/%������������������������� ������������������������������������������������� (����������������%�����������������������������������������������������%�������������� �������� ��������!������������������- !�.���������������������������"������������� ���������%������"�����������������������������-�������%%�������."��������������� ����&�����������������0�1����������������������� 2 Human Computer Interface at Johnson Controls

  3. Human Computer Interface (HCI) Definition Human Computer Interaction/Interface – A Combination of Science and Art “Efficient Job Functions” Science Art (Objectivity) (Objectivity) (Subjectivity) (Subjectivity) Applies research findings from Aesthetics behavioral and Computer Sciences Users feelings and emotions Leverages observation and testing Methodologies Incorporates data gathering and Stove Example analysis techniques 3 Human Computer Interface at Johnson Controls

  4. Human Computer Interface (HCI) Definition Human Computer Interaction/Interface – A Combination of Science and Art Similar Terminologies � HMI (Human Machine Interface) � MMI (Man-Machine Interface) � UCD (User Centered Design) � Usability � User-Friendly � Human Factors 4 Human Computer Interface at Johnson Controls

  5. Acronyms UI � User Interface UX � User Experience JCI � Johnson Controls, Inc BAS � Building Automation System Project vs. Product 5 Human Computer Interface at Johnson Controls

  6. Johnson Controls, Building Efficiency Products Johnson Controls Product References: 1. Building Management Product(s) � Used to monitor and control the mechanical, lighting, security, and safety of a building (or more) and individuals within the building. � Application running in a browser. � Mouse driven. 2. Chiller Management Product 2. Chiller Management Product � Used to monitor and control chillers. � Application running on a specific hardware. � Touch-screen driven. 6 Human Computer Interface at Johnson Controls

  7. Building Management Product Pictures 7 Human Computer Interface at Johnson Controls

  8. Automotive Experience Automotive Group shared with us their “Best Business Practice”. We tailored the process to best fit our needs. 8 Human Computer Interface at Johnson Controls

  9. JCI Requirements Marketing / Notes: Business Program Requirements Management Requirements are written in a way so they can be traced back to a business requirement. Write requirements specific to its level, this reduces re-work System System and inspections. Engineering Requirements System Software Engineering, Requirements Engineering Owners Sub-system Design engineering Requirements 9 Human Computer Interface at Johnson Controls

  10. Work closely with … Legal Marketing Development Tools Organizational � Need executive champion 10 Human Computer Interface at Johnson Controls

  11. Understand … Before the HCI team starts on this study you should know a few things about the project: � Business and System requirements. � Identify a group of people that represent the customer. • A set of individuals that may include actual customers and/or can clearly represent the customers. • Used to understand the existing product and how to make improvements. • Not used to discuss details of the UI. 11 Human Computer Interface at Johnson Controls

  12. Grasp … Understand the high level goal of the project. Understand the customer(s). Understand the user(s). Note: Customers are not the same as users. Understand constraints. Define/Follow templates (for consistency and guidelines). Is it a new project? Adding capabilities to an existing project? 12 Human Computer Interface at Johnson Controls

  13. Gather Input Data � Understand existing products. � Get familiar with existing product known issues. � Gather competitive analysis. � Get familiar with user(s). Is there one or more types of users. � “Day In the Life”. 13 Human Computer Interface at Johnson Controls

  14. Build … Personas • Represent a user type for a product. • Create a ‘complete’ persona for each user type. • Used in conjunction with use cases. Use Cases • Used to describe the system behavior from a user’s perspective. • Describe the most important usage of the product. • Why would the user interact with the system and what they expect? • Identify the “Today” vs. “Tomorrow/Future” 14 Human Computer Interface at Johnson Controls

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