john@dwagents.com www.JoinDWHSA.com (Contact John for the link to a - - PDF document

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john@dwagents.com www.JoinDWHSA.com (Contact John for the link to a - - PDF document

11/16/2013 DWHSA Webinars Tame Your Phone Calls and Voicemails With Google Voice Questions? john@dwagents.com www.JoinDWHSA.com (Contact John for the link to a special DWHSA application form with the $25 discount [good through Dec. 20].)


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SLIDE 1

11/16/2013 1 DWHSA Webinars Tame Your Phone Calls and Voicemails With Google Voice

Questions?

john@dwagents.com www.JoinDWHSA.com

(Contact John for the link to a special DWHSA application form with the $25 discount [good through Dec. 20].)

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SLIDE 2

11/16/2013 2

The video for today’s webinar

Once the video file has been processed this afternoon, it will be uploaded for you to watch later at your convenience: DWHSA Members: In our DWHSA.com members7only video library Guests: Via a link we’ll email you later today (through Friday, Nov. 22)

  • The Big "Phone" Challenge

for Travel Agents

!!"# $%!"& ' Google Voice (&)$ #$## #$

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SLIDE 3

11/16/2013 3

What can Google Voice do specifically for travel agents?

* ##+,!you'll be assigned a new unique phone number that you can give your clients #)!$)####$ #+,#& #!#! #$-$# !#$!$! $-+#)$#

  • *

Your Google Voice number includes free voicemail, which you can personalize with greetings that vary for different callers. .# $%&!/! & !# #

  • What can Google Voice do

specifically for travel agents?

* Google Voice automatically transcribes voicemails into text & ! #$# .#$%$# 01- 2$'"!#$

  • *

You can screen callers & ! &$#2% %#.#)%#$ * Text messages sent to your Google Voice number will appear on your phone, in your Google Voice account, or in your email. .# #!+,$)%/

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SLIDE 4

11/16/2013 4

What can Google Voice do specifically for travel agents?

* You can set up conference calls using Google Voice. #+#)!#2)%#2%

  • *

Google Voice has great mobile apps for your smartphone!# 33##)#)##+, #) #2 +,#)" * You can set up "call widgets" on your web site's home page $## * Lots of other unique features, too & #)#+

  • So A here’s what we’ll

look at in the webinar today

* How to sign up and get a Google Voice number * How to forward calls from that Google Voice number to any of the phones you own * How to create a greeting for your Google Voice voicemail * How to retrieve your voicemails * How to set up a quick conference call with Google Voice * How to record a Google Voice call * BONUS: How to create a “call widget” to put on your web site for clients to click on and call you on the spot!

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SLIDE 5

11/16/2013 5

The best place to learn the features of Google Voice A

The Google Voice Help pages https://support.google.com/voice/?hl=en

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  • How to sign up and get your
  • wn Google Voice number

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SLIDE 6

11/16/2013 6

How to set up your phones for forwarding

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SLIDE 7

11/16/2013 7

How to create voicemail greetings

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  • How to create

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SLIDE 8

11/16/2013 8

How to create voicemail greetings

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voicemail greetings

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5#2 NOTE: Google provided these instructions – but, on Nov. 14 2013 (our webinar date) this feature was no longer functioning.

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SLIDE 9

11/16/2013 9

How to create voicemail greetings

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SLIDE 10

11/16/2013 10

How to create voicemail greetings

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voicemail greetings

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SLIDE 11

11/16/2013 11

How to retrieve voicemails

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SLIDE 12

11/16/2013 12

How to set up a conference call

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  • How to record a call
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SLIDE 13

11/16/2013 13

How to record a call

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