Jo Beard Name Director, ASK Learn & Develop Title Welcome - - PowerPoint PPT Presentation

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Jo Beard Name Director, ASK Learn & Develop Title Welcome - - PowerPoint PPT Presentation

Jo Beard Name Director, ASK Learn & Develop Title Welcome Host Gold What makes Customer Service Excellent And How to Achieve It Customers Service Always the Customer The Customer is What makes Customer Service Excellent? The


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SLIDE 1

Welcome Host Gold

Name

Jo Beard

Title

Director, ASK Learn & Develop

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SLIDE 2

What makes Customer Service Excellent And How to Achieve It

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SLIDE 3

Customers

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SLIDE 4

Service

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SLIDE 5

The Customer is Always the Customer

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SLIDE 6

What makes

Customer Service Excellent?

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SLIDE 7

The Service Experience

  • Product
  • Procedures
  • People
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SLIDE 8

Product

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SLIDE 9

Procedures

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SLIDE 10

People

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SLIDE 11

Staff Development

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SLIDE 12

Thank You What Questions do you have?