Ita Unibanco Arethusa R. Pontes IT Architecture Superintendent - - PowerPoint PPT Presentation

Arethusa R. Pontes

IT Architecture Superintendent

Itaú Unibanco

• It's only good for us if it's good for the client
• We´re passionate about performance
• People mean everything to us
• The best argument is the one that matters
• Simple. Always
• We think and act like owners
• Ethics are non-negotiable

Our Way Vision

To be the leading bank in sustainable performance and customer satisfaction

95,984

employees in Brazil and abroad

We are present in

+ than 20 countries

More than

60 million

clients

Itaú | some figures

We seek to be recognized as Latin America’s specialist bank

Of every

R$ 4.00

transacted in Brazil,

R$ 1.00

passes through Itaú

63rd

largest company in the world

(Source: Forbes 2016)

US$ 75.4 bi

in market value

(Source: Bloomberg | October 20th 2016)

Position on 30/Sep/16 Sources: Corporate Communication | 2Q 2016; Institutional Presentation | 3Q 2016 *Owned and shared ATMs

5,119

branches and CSBs in Brazil and abroad

45,859

ATMs in Brazil and abroad

*

Itaú | universal bank

Leadership in Brazil’s credit card market, large amount of Joint ventures and partnerships with retailers Portfolio of vehicle financing for individuals of more than R$ 15.9 billion

• One of the largest insurance

groups in Brazil in terms of direct premiums

• The result in 3Q16 totaled

R$ 683 million Small and Medium Enterprises with annual sales up to R$ 30 million Corporate clients with annual sales from R$ 30 million to R$ 200 million

• Premier banking brand in Brazil
• Strategically positioned for growth in the real

estate market (partnerships with Lopes) Full coverage of corporate clients with annual sales above R$ 200 million Presence in Latin America: Mexico, Colombia, Peru, Paraguay, Chile, Argentina, Uruguay

• Total assets under administration
• f approximately R$ 888 billion
• Leader in Private banking services

in Latin America

Sources: Institutional Presentation | 3Q 2016

We are in the leading position in Brazil through key competitive strengths

Source: Bloomberg | October 20th 2016 Source Bloomberg. Recurrent ROE Accrued 12 months, referring to the 2nd quarter of 2016

The industry| ItaúUnibanco

ROE (%)

1st

21.5 17.2 16.5 16.5 16.4 16.3 15.2 13.7 13.5 12.9 12.2 9.9 6.7 5.6 5.4

Market Cap (USD Bi)

14th

246.6 228.4 226.7 184.6 169.0 151.8 149.8 144.0 143.5 98.1 94.6 84.0 77.0 75.4 75.2

we are expressingour

• pinionmore

and more_ we access where and when we want_ we are moreandmore connected_ Wehave evenmore access to information_

the digital culture has transformed

• ur society_

7.395 billion

POPULATION WORLDWIDE

3.419 billion

INTERNET USERS

2.307 billion

ACTIVE USERS OF SOCIAL MEDIA

3.790 billion

UNIQUE USERS OF SMARTPHONES

1.968 billion

ACTIVE USERS OF SOCIAL MEDIA SMARTPHONES

Penetration: 46% Penetration: 31% Penetration: 51% Penetration: 51% Penetration: 27% Penetration: 27%

Source: We are Social - Digital Global Snapshot - January 2016

figures on the digital world_

January 2016

200.4 million

TOTAL POPULATION OF BRAZIL

50% +

connected to the internet

INTERNET USERS

3rd country

that uses social networks the most in the world

ACTIVE USERS OF SOCIAL MEDIA

89 million

5th largest base

• f smartphones

in the world

QUANTITY OF SMARTPHONES

71%

• f the population

communicates via mobile

COMMUNICATION VIA MOBILE

in Brazil it's no different_

Sources: Ipsos 2015 / Anatel 2014 / TGI / Emarketer, dez-14 / Consultoria Rizzo Franchise, jan-15 / Going Beyond Data, KPMG, 2014

And when we look at our clients, this transformation is already a reality

Traditional channels (Branch, ATM and Telephone) Digital channels (Internet and Mobile)

Sources: Institutional Presentation | 3Q 2016 FEBRABAN Survey of Banking Technology 2015 (the data was calculated excluding the transactions of POS channels and Banking Correspondents)

58% 57% 47% 40% 33% 29%

28%

[VALOR]

42% 43% 53% 60% 67% 71%

72%

[VALOR] 2011 2012 2013 2014 2015 1Q16 2Q16

Volume of transactions of Itaú Unibanco clients Volume of transactions of Itaú Unibanco clients

we always build the bank based

• n the needs
• f clients_

Bidirectional SMS Bidirectional SMS

Because not all of our clients have smartphones

Portfolio of apps Portfolio of apps

Because our client is mobile Itaú PF & PJ Apps Virtual Card Tokpag Pagcontas The perfect experience for clients who do not go to the branches

Digital Branch Digital Branch Internet Banking Internet Banking

Full, quick and easy access to the bank

Physical Branch Physical Branch

Branches and CSBs for clients who prefer personal assistance

Our bank is available wherever our client is

Abreconta

• ne bank
• ne experience

Provision of services tailored to the client, not to the channel. Digital is only an evolution

• f the client's behavior.

Being with

• ur clients

wherever they are Being with

• ur clients

wherever they are Be relevant to our clients Be relevant to our clients Digital from beginning to end Digital from beginning to end

Present in all the relevant points

• f contact with the

client, 24/7 with responsive capacity in a timely manner Reach our clients with offers and products they need and desire, when they need them Digital should begin at the heart of the bank to create an experience and seek consistency within different channels

Our digital bank

Focusing on technology

We are studying Blockchain technology and some use cases to application

To develop our solutions, we are focusing in integration with Business and Technology area using Agile methodology, and collaborative environment. Therewith, we can deliver “quick wins” that can be perceived by

• ur clients as a benefit

and how we want to do this?

and we are investing in Business Integration (SOA) to deliver the best solution to our clients

Besides that, to deliver the best solution with best support and quality, we need to invest in DevOps

To be with client wherever our client is, we need to focus on Cloud

Computing solutions

Opportunities

We are looking for business opportunities that will help us to develop solutions based on clients’ needs: Such as: Blockchain Big Data Cloud Computing Business Integration

and how we want to do this?

Cell: +55 (11) 99365-4886 Phone: +55 (11) 2733-4124 Email: arethusa.pontes@itau-unibanco.com.br

Contact

Avenida do Estado, 5.533 São Paulo – SP - Brazil Zip: 03105-003