Itaú Unibanco Arethusa R. Pontes IT Architecture Superintendent
Vision To be the leading bank in sustainable performance and customer satisfaction Our Way It's only good for us if it's good for the client We´re passionate about performance People mean everything to us The best argument is the one that matters Simple. Always We think and act like owners Ethics are non-negotiable
Itaú | some figures We are present in 63 rd US$ 75.4 bi + than 20 countries largest company in in market value the world (Source: Bloomberg | October 20th 2016) (Source: Forbes 2016) 5,119 Of every R$ 4.00 branches and CSBs in Brazil and abroad transacted in Brazil, 45,859 R$ 1.00 * ATMs in Brazil and abroad passes through Itaú Position on 30/Sep/16 More than 95,984 60 million We seek to be recognized as employees clients in Brazil and abroad Latin America’s specialist bank Sources: Corporate Communication | 2Q 2016; Institutional Presentation | 3Q 2016 *Owned and shared ATMs
Itaú | universal bank • Premier banking brand in Brazil Leadership in Brazil’s credit card market, large amount of Joint ventures and • Strategically positioned for growth in the real partnerships with retailers estate market (partnerships with Lopes) Portfolio of vehicle financing Full coverage of corporate clients with for individuals of more than annual sales above R$ 200 million R$ 15.9 billion • One of the largest insurance groups in Brazil in terms of Presence in Latin America: Mexico, direct premiums Colombia, Peru, Paraguay, Chile, Argentina, Uruguay • The result in 3Q16 totaled R$ 683 million • Total assets under administration of approximately R$ 888 billion Small and Medium Enterprises with annual sales up to R$ 30 million • Leader in Private banking services in Latin America Corporate clients with annual sales from R$ 30 million to R$ 200 million Sources: Institutional Presentation | 3Q 2016
The industry| ItaúUnibanco We are in the leading position in Brazil through key competitive strengths ROE (%) Market Cap (USD Bi) 1 st 246.6 228.4 226.7 21.5 184.6 169.0 17.2 14 th 16.5 16.5 16.4 16.3 151.8 149.8 144.0 143.5 15.2 13.7 13.5 12.9 12.2 98.1 9.9 94.6 84.0 77.0 75.4 75.2 6.7 5.6 5.4 Source: Bloomberg | October 20th 2016 Source Bloomberg. Recurrent ROE Accrued 12 months, referring to the 2nd quarter of 2016
Wehave we are moreandmore evenmore access connected_ the digital culture to information_ has transformed our society_ we are we access expressingour where and when opinionmore we want_ and more_
POPULATION INTERNET ACTIVE USERS WORLDWIDE USERS OF SOCIAL MEDIA 7.395 3.419 2.307 billion billion billion Penetration: 46% Penetration: 31% UNIQUE ACTIVE USERS USERS OF OF SOCIAL MEDIA figures on the SMARTPHONES SMARTPHONES 3.790 1.968 digital world_ billion billion January 2016 Penetration: 51% Penetration: 51% Penetration: 27% Penetration: 27% Source: We are Social - Digital Global Snapshot - January 2016
in Brazil it's no different_ TOTAL POPULATION INTERNET ACTIVE USERS OF BRAZIL USERS OF SOCIAL MEDIA 3 rd country 200.4 50% + million connected that uses to the internet social networks the most in the world QUANTITY OF COMMUNICATION SMARTPHONES VIA MOBILE 89 million 71% 5 th largest base of the population of smartphones communicates in the world via mobile Sources: Ipsos 2015 / Anatel 2014 / TGI / Emarketer, dez-14 / Consultoria Rizzo Franchise, jan-15 / Going Beyond Data, KPMG, 2014
And when we look at our clients, this transformation is already a reality Volume of transactions of Itaú Unibanco clients Volume of transactions of Itaú Unibanco clients 72% 71% 67% 60% 58% 57% [VALOR] 53% 47% 43% [VALOR] 42% 40% 33% 29% 28% 2011 2012 2013 2014 2015 1Q16 2Q16 Digital channels (Internet and Mobile) Traditional channels (Branch, ATM and Telephone) Sources: Institutional Presentation | 3Q 2016 FEBRABAN Survey of Banking Technology 2015 (the data was calculated excluding the transactions of POS channels and Banking Correspondents)
we always build the bank based on the needs of clients_
Our bank is available wherever our client is Portfolio of apps Portfolio of apps Digital Branch Digital Branch The perfect experience Because our client is mobile for clients who do not go to the branches Virtual Itaú PF & Tokpag Card PJ Apps Physical Branch Physical Branch Pagcontas Abreconta Branches and CSBs for clients who prefer Internet Banking Internet Banking Bidirectional SMS Bidirectional SMS personal assistance Full, quick and easy Because not access to the bank all of our clients have smartphones
Our digital bank one bank Being with Being with Be relevant Be relevant Digital from Digital from one experience our clients our clients to our to our beginning beginning wherever wherever clients clients to end to end they are they are Provision of services tailored Present in all Reach our clients Digital should begin the relevant points with offers and at the heart of the to the client, not to the channel. of contact with the products they bank to create an client, 24/7 with need and desire, experience and seek Digital is only an evolution responsive capacity when they need consistency within of the client's behavior. in a timely manner them different channels
and how we want to do this? Focusing on technology We are studying Blockchain and we are investing in Business Integration (SOA) to deliver the technology and some use cases to best solution to our clients application Besides that, to deliver the best solution with best support and quality, we need to To develop our solutions, we are focusing in invest in DevOps integration with Business and Technology area using Agile methodology , and collaborative environment. Therewith, we can To be with client wherever our client is, deliver “quick wins” that can be perceived by we need to focus on Cloud our clients as a benefit Computing solutions
and how we want to do this? Opportunities We are looking for business opportunities that will help us to develop solutions based on clients’ needs: Such as: Blockchain Big Data Cloud Computing Business Integration
Contact Cell: +55 (11) 99365-4886 Phone: +55 (11) 2733-4124 Email: arethusa.pontes@itau-unibanco.com.br Avenida do Estado, 5.533 São Paulo – SP - Brazil Zip: 03105-003
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