IT Centralization Monthly Information Session Agenda June 24, 2020 - - PowerPoint PPT Presentation

IT Centralization Monthly Information Session Agenda – June 24, 2020

❖ Program Status

• Metrics & Focus
• Agency Activity Schedule
• Shared Services Cost Model
• Partner Service Agreement

❖ Change Management ❖ ITC Mailbox ❖ Open Q&A

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IT Centralization Status

Central ralization ization Milest ston

• nes:

s: 1. Kick-off Meeting 2. IT Assessment 3. Summary Report 4. Integration Program m Statu atus ▪ 62% complete or In-progress ▪ Kick-off and assessment pending ▪ Progressing assessment data analysis ▪ Progressing work stream deliverables

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IT Centralization Status

June/July 1. OMB/DHR Summary Report 2. DSCYF Data Analysis 3. Cost Model Implementation Project 4. Position Profiles complete (DTI only) 5. Service Catalog 6. Contract Analysis 7. Enterprise SLAs April/May 1. Cost Model 2. PSA Templates 3. Contract Template 4. OMB/DHR/DSCYF Data Templates 5. OMB/DHR Data Analysis 6. Position Profile creation

PSA Cost Model Service Catalog

Service Tools Reporting Communication Timekeeping Billing Operational Planning

May - August

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Kick-offs

• Delaware State Housing Authority (July)
• Pending: Education, Elections, DELJIS

Assessment working sessions

• Pending: DEMA, DOC

Agency Kick-offs and Assessments

Agency Activity Target Timeline DSCYF Data review sessions July - August DHSS Application/Data review July - August DSHA Initial Assessment August - September DOL Data review sessions September - October Pensions Data review sessions September - October DSP Data review sessions November - December

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DTI/OMB Planning Technical Implementation Cost Model Timekeeping PPS, NICUS Feed Communication Education

• Will not be implemented July 1st
• OMB/DTI working sessions in July to

define path forward

• Communication and training of cost

model and implementation plan

• Agency fiscal discussions
• Complete Nicus (TCMS)

implementation

Shared Service Cost Model

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PSA, Task Order creation SLA Definition Contracts Active contract analysis Agency PSA preparation Contracts Drafted

• Awaiting final approval of PSA

templates

• New contract template created in PPS
• Refine enterprise SLAs across services
• Contract analysis near completion
• Summarize data to draft PSA by

agency

• Agency review meetings

Partner Service Agreement

Replace existing SLA format

• Clearly Define:

✓ Enterprise SLA’s ✓ Performance Metrics & Reporting ✓ Governance Multiple Versions

• Executive Agencies – Senate Bill 153 will provide

guidance for this version

• Non-Executive Agencies – Additional language on how to

engage DTI for services outside of Senate Bill 153

Purpose Create a governing set of documents to clearly define the services to be delivered (DTI) and consumed (Partner) as well setting proper service level goals and expectations.

Partner Service Agreement

Task Order

• Provide a consolidated and concise view of:
• Services Offered
• Services and Volumes to be Consumed
• Detailed Unit Pricing
• Annual Task Order for “Core” and Optional Services:
• Core = End User Package (Telecom, Network, Service Desk,

Security, Email/Collaboration)

• Optional = Servers, Storage, Backup, DR, COOP, Mainframe,

etc…

• Ad-Hoc Task Orders:
• Projects
• Increase in Core or Optional services during a fiscal year

Partner Service Agreement

Purpose

• Establish contracts with all agencies, committing to published

service levels.

• Define and develop metrics for all services provided
• Review performance with all agencies with respect to the

Service Level Metrics on a regular frequency.

• Review with all agencies on a regular frequency the overall

state of the relationship with a goal of continuous improvement.

Service Level Agreement Review

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• Personnel Surveys Status
• DSCYF complete
• DSCYF discussions 84% complete
• DTI Survey released early June
• Open House planning started
• FAQ’s being revised based on feedback

Change Management

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How can I find out more about the DTI teams? Virtual Open House is being planned for the Fall. Suggestions are welcome! Please send to mailbox. What happens if I have no skills DTI wants? Everyone has skills to bring to the organization. The work done for the agency today will be taken into consideration as to the eventual

• placement. DTI does not want to disrupt day-to day agency IT support.

Do I have to relocate to Dover?

• Perhaps. It’s possible an employee may be asked to work in different

places at different times, based on the as-yet-undetermined new

• rganizational structure or based on team assignment, training, special

projects, or meetings. When do I transfer to DTI? A timeline will be established upon the completion of agency assessments and Summary Reports.

ITC Mailbox

Open Discussion

Feedback welcome: DTI_IT_Centralization@delaware.gov ITC website: https://dti.delaware.gov/digital- innovation/itc/

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