ISCAN I ntegrated S ervice for Children with A dditional N eeds - - PowerPoint PPT Presentation

ISCAN

Integrated Service for Children

with Additional Needs Disability Forum Information Day 16th July 2013

Objectives

• To provide you with:

– Information about ISCAN and how we have incorporate the Early Support Principles into our service

Background on ISCAN

• Number of local reviews of services for children and young people with disabilities

took place in 2006

• CYPP, Health, Social Care and Well-being Committee indicated their support to

develop an integrated multi-agency model of service delivery

• Agreed to plan and implement a pilot project
• Commissioned an independent consultant
• Set up Project Board feeding into CYPP
• Set up Implementation Group in November 2009
• April 2010 ISCAN start date

ISCAN Front Door

• Created a single “front door” for referrals for children with

identified/emerging additional needs/disabilities 0-19years

• Single agency referrals / multi-agency referrals
• Amalgamation of existing Child Development Team & ISCAN Panel
• ISCAN Pathway for play assessments
• Consider the request for a Lead Professional to co-ordinate services for

emerging or identified needs of the child and family and allocate as appropriate – 0-12 years

Aims of ISCAN – Lead Professional

To:-

• Provide a “One stop shop”, accessible point of contact with

professionals

• Alleviate stress/anxiety for children and families
• Deliver an effective and trusted service for families and

professionals

• Provide clear outcomes for children and families
• Provide clarity of the pathway, endings and beginnings
• Ensure better planning for transitions

ISCAN in Context

• Education, Health, Social Care and Voluntary Sector services e.g. Action for Children

will work in partnership to plan and review assessment and interventions – using a Team Around the Family (TAF) model;

• A lead professional will coordinate contact and meetings and provide a single friendly

point of communication for the family;

• The TAF will plan actions and review outcomes with the child’s parents/Carers.

These will be recorded and monitored using the Family Support Plan

• Age range is currently 0-12 years

ISCAN & Early Support Revolves around

Not just about service provision: – Changing the relationship between children, families and service providers – Changing cultures – Family Focused – Listening to families – Multi-agency/integrated way of working

ISCAN Pathway

• Referral received
• Within 7 days considered at ISCAN Panel
• Allocation of Lead Professional
• Using the Early Support Materials – family contact made
• Within 15 working days of allocation – Lead Professional undertakes Initial

Assessment

• Within 30 working days of allocation – TAF meeting takes places
• Prior to TAF meeting – Lead Professional meets with family to complete Family

Service Plan

• At TAF meeting – Family Service Plan Action Plan devised
• Regular TAF meetings take place to review and monitor outcomes and set new

priorities

Functions of the ISCAN TAF Meetings

• Discuss family and child priorities
• Agree the needs of the child/family
• Support the family in meeting those

identified needs

• Identify unmet needs

Benefits of the ISCAN TAF Meeting

• Needs-led approach
• Greater multi-agency integrated working
• Closer engagement with families
• Improved access to services delivered locally to meeting needs
• Preventative multi-agency services targeted at removing barriers and

creating inclusive access to services

The Pathway is what determines success

Child & Family

Team Around Child (TAF) Meetings CHANGING CULTURES!!! Increased Parenting capacity Positive

• utcomes

for children & families High parent satisfaction & engagement Self Reflection Better Information sharing Positive

• utcomes for

practitioners Information Sharing Protocols Integrated Working Key Worker / Lead Professional Clear Pathway Use of Early Support Materials Joint Assessment Family Framework (JAFF) Equal Partnership Early Support Training t

Outcomes Outcomes Pathway Pathway

Example of the ISCAN/Early Support Pathway

Early Support materials MAPIT

Referral made about child/family – Multi-agency Panel Process Initial Assessment Undertaken (JAFF) Allocation of Lead Professional Team Around

Family Meeting

(TAF) TAF review meetings

Information Booklets Integrated Strategy & Processes Information Sharing Protocol Service delivery is Planned collaboratively Involving families & practitioners

Child & Family Multi-agency/Integrated Service

Family File/Family Service Plan Early Support Training Developmental Journals Early Support Training

Partnership Working Partnership Working

ISCAN Evaluation

• Externally evaluated – Liz Malcolm,

PSI UK Ltd

• Evaluation of ISCAN has

demonstrated that it is a positive way

• f multi-agency working through using

the TAF model.

• Used MAPIT

Outcomes

For Professionals:

• Multi-agency team working has enable more complete information about a

child/family to be available.

• Professional interface is better as a result the process of allocating support is faster
• The TAF meetings in themselves are a learning tool – improving the understanding
• f different professional roles
• Although the “lead” professional provides responsibility for a case, it is shared and

supported by the TAF group and becomes a collaborative responsibility

• More efficient delivery of services in a timely manner

Outcomes

• For Families
• Families feel more supported and less isolated
• Friendly professional faces makes asking for help less daunting and more accessible
• Takes away the extra strain of trying to co-ordinate the services your children and

family needs

• One point of contact means you don’t have to keep repeating your story to many

professionals

• Having a “Lead Professional” gives you more confidence in asking for support

knowing other professionals will feedback information to them

• Allows you to concentrate more on your family and special needs child instead of

trying to arrange services

What you can take away from today

ISCAN works

• Full time admin support is vital for service success
• Straight forward pathway & processes – easy to implement
• Early Support compliments ISCAN
• Early Support materials are fantastic – can easily be embedded in your own areas
• Creates better working relations
• Parents and Professionals really like using the materials
• Does assist families to live ordinary lives, reducing stress and anxiety!

Thank you from

Bev Lane & Jane Yendle-Davies & Grace & Ava

Contact Details

• Bev Lane – ISCAN Manager
• E-mail:

– Bev.Lane@actionforchildren.org.uk – LanebL@caerphilly.gov.uk

• Telephone numbers:

– 02920 867447 Caerphilly Children’s Centre – 01443 866697 Local Authority Education Directorate