ISCAN I ntegrated S ervice for Children with A dditional N eeds - PowerPoint PPT Presentation

ISCAN I ntegrated S ervice for Children with A dditional N eeds Disability Forum Information Day 16 th July 2013

Objectives • To provide you with: – Information about ISCAN and how we have incorporate the Early Support Principles into our service

Background on ISCAN • Number of local reviews of services for children and young people with disabilities took place in 2006 • CYPP, Health, Social Care and Well-being Committee indicated their support to develop an integrated multi-agency model of service delivery • Agreed to plan and implement a pilot project • Commissioned an independent consultant • Set up Project Board feeding into CYPP • Set up Implementation Group in November 2009 • April 2010 ISCAN start date

ISCAN Front Door • Created a single “front door” for referrals for children with identified/emerging additional needs/disabilities 0-19years • Single agency referrals / multi-agency referrals • Amalgamation of existing Child Development Team & ISCAN Panel • ISCAN Pathway for play assessments • Consider the request for a Lead Professional to co-ordinate services for emerging or identified needs of the child and family and allocate as appropriate – 0-12 years

Aims of ISCAN – Lead Professional To:-  Provide a “One stop shop”, accessible point of contact with professionals  Alleviate stress/anxiety for children and families  Deliver an effective and trusted service for families and professionals  Provide clear outcomes for children and families  Provide clarity of the pathway, endings and beginnings  Ensure better planning for transitions

ISCAN in Context • Education, Health, Social Care and Voluntary Sector services e.g. Action for Children will work in partnership to plan and review assessment and interventions – using a Team Around the Family (TAF) model; • A lead professional will coordinate contact and meetings and provide a single friendly point of communication for the family; • The TAF will plan actions and review outcomes with the child’s parents/Carers. These will be recorded and monitored using the Family Support Plan • Age range is currently 0-12 years

ISCAN & Early Support Revolves around Not just about service provision: – Changing the relationship between children, families and service providers – Changing cultures – Family Focused – Listening to families – Multi-agency/integrated way of working

ISCAN Pathway • Referral received • Within 7 days considered at ISCAN Panel • Allocation of Lead Professional • Using the Early Support Materials – family contact made • Within 15 working days of allocation – Lead Professional undertakes Initial Assessment • Within 30 working days of allocation – TAF meeting takes places • Prior to TAF meeting – Lead Professional meets with family to complete Family Service Plan • At TAF meeting – Family Service Plan Action Plan devised • Regular TAF meetings take place to review and monitor outcomes and set new priorities

Functions of the ISCAN TAF Meetings • Discuss family and child priorities • Agree the needs of the child/family • Support the family in meeting those identified needs • Identify unmet needs

Benefits of the ISCAN TAF Meeting • Needs-led approach • Greater multi-agency integrated working • Closer engagement with families • Improved access to services delivered locally to meeting needs • Preventative multi-agency services targeted at removing barriers and creating inclusive access to services

The Pathway is what determines success Joint Assessment Pathway Outcomes Family Self Reflection Framework (JAFF) Key Worker / CHANGING Lead Professional CULTURES!!! Use of Early Better Support Information Materials sharing Team Around Early Support Child Equal Positive Child & Family Training t (TAF) Partnership outcomes for Meetings practitioners Positive outcomes Information for children Sharing Increased Outcomes Pathway & families Protocols Clear Pathway Parenting capacity High parent Integrated satisfaction & Working engagement

Example of the ISCAN/Early Support Pathway Referral made about Partnership Working Partnership Working child/family – Multi-agency Panel Process Information Family File/Family Sharing Service Plan Allocation of Multi-agency/Integrated Service Protocol Lead Professional Child & Family Early Initial Information Integrated Strategy Support MAPIT Booklets & Processes Assessment materials Undertaken (JAFF) Team Around Early Support Early Support Training Family Meeting Training (TAF) Service delivery is Developmental TAF review Planned Journals collaboratively meetings Involving families & practitioners

ISCAN Evaluation • Externally evaluated – Liz Malcolm, PSI UK Ltd • Evaluation of ISCAN has demonstrated that it is a positive way of multi-agency working through using the TAF model. • Used MAPIT

Outcomes For Professionals: • Multi-agency team working has enable more complete information about a child/family to be available. • Professional interface is better as a result the process of allocating support is faster • The TAF meetings in themselves are a learning tool – improving the understanding of different professional roles • Although the “lead” professional provides responsibility for a case, it is shared and supported by the TAF group and becomes a collaborative responsibility • More efficient delivery of services in a timely manner

Outcomes • For Families • Families feel more supported and less isolated • Friendly professional faces makes asking for help less daunting and more accessible • Takes away the extra strain of trying to co-ordinate the services your children and family needs • One point of contact means you don’t have to keep repeating your story to many professionals • Having a “Lead Professional” gives you more confidence in asking for support knowing other professionals will feedback information to them • Allows you to concentrate more on your family and special needs child instead of trying to arrange services

What you can take away from today ISCAN works • Full time admin support is vital for service success • Straight forward pathway & processes – easy to implement • Early Support compliments ISCAN • Early Support materials are fantastic – can easily be embedded in your own areas • Creates better working relations • Parents and Professionals really like using the materials • Does assist families to live ordinary lives, reducing stress and anxiety!

Thank you from Bev Lane & Jane Yendle-Davies & Grace & Ava

Contact Details • Bev Lane – ISCAN Manager • E-mail: – Bev.Lane@actionforchildren.org.uk – LanebL@caerphilly.gov.uk • Telephone numbers: – 02920 867447 Caerphilly Children’s Centre – 01443 866697 Local Authority Education Directorate