Investor Presentation January 2018 1 Confidential & - - PowerPoint PPT Presentation

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Investor Presentation January 2018 1 Confidential & - - PowerPoint PPT Presentation

Shaping Connections Investor Presentation January 2018 1 Confidential & Proprietary Confidential & Proprietary Forward Looking Statements Cautionary Note Regarding Forward-Looking Statements This document contains certain


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Confidential & Proprietary

Investor Presentation

January 2018

Shaping Connections

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Forward Looking Statements

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, statements regarding, expected investment, savings and growth opportunities. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. These factors, including, but not limited to timing of effectiveness of our registration statement, and those risks discussed in the Company’s Registration Statement on Form 10, as amended, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward- looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. This presentation should be read in conjunction with our fourth fiscal quarter 2017 earnings press release posted on December 22, 2017. Within this presentation, we refer to certain non‐GAAP financial measures that involve adjustments to GAAP measures. Reconciliations between our non-GAAP financial measures and GAAP financial measures are included on our website at investors.avaya.com. The financial information in this presentation includes financial information that is not presented in accordance with generally accepted accounting principles (“GAAP”). We refer to these measures as “non-GAAP financial measures”. The non-GAAP financial measures may not be comparable to other similarly titled measures of other companies and have limitations as analytical tools and should not be considered in isolation

  • r as a substitute for analysis of our operating results as reported under GAAP.

“EBITDA” in this presentation reflects Adjusted EBITDA (as defined in Company filings and earnings releases) further adjusted to exclude OCI addback and Pension/OPEB/LTD/FAS 112 expense; this adjustment is utilized to exclude the non-operational / non-cash impact of pension-related items. Based on the aforementioned definition, “EBITDA” in this presentation is analogous to the “Adjusted EBITDAP” metric as presented in the Amended Plan Disclosure Statement (Exhibit F) and Avaya’s prior 8-K filings. Certain information contained herein has been derived from sources prepared by third parties. While such information is believed to be reliable for the purposes used herein, none of the Company, its affiliates, nor its or their respective directors, offices, employees, members, partners, shareholders or agents makes any such representation or warranty with respect to the accuracy of such information. These slides, as well as current and historical financial data are available on our website at investors.avaya.com None of the information included on the website is incorporated by reference in this presentation.

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Avaya is a Leading Global Provider of Communication Software & Services

Confidential & Proprietary

Market Leadership Predictability, Profitability & Growth Best-in-Class Business Model

#1

Contact Center (“CC”)

#2

Unified Communications and Collaboration (“UC&C”)

$3.3bn

FY17 Revenue

56%

Recurring Revenue

25%

EBITDA Margin

78%

Software & Services

Source: Company Filings, Avaya Management, Canalys, Dell’Oro Group Note: Financials based on full-year FY2017 figures.

3

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Strong Financials Leader in R&D/ Innovation Excellence Largest Installed Base Market Leader Customer Support Go To Market

 Largest pure-play integrated UC&C/CC player  Larger than next 5 competitors  New capital structure  25% EBITDA margins  Balance sheet flexibility  >$500mm liquidity  4,800 patents  1,800 R&D professionals  $200mm+ in R&D spend  15 innovation centers worldwide  70 new product launches in FY2017  139mm UC&C lines (32% share)  5.5mm CC users (33% share)  130k customers  3mm cloud seats  4,000+ new accounts in FY2017  90% of Fortune 500  Global Reach – 100+ countries  SMB, Midmarket & Enterprise  6,300 channel partners  1,800 sales professionals  1,400 customer support and 1,000 professional services & implementation employees  Best-in-class net promoter scores

Market Leadership

Source: Company Filings, Avaya Management

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Investment Highlights

Avaya Has a Predictable and Profitable Business Model and is Positioned for Growth

1

Proven Management Team Positioning Avaya for the Future

2

Market Leader Delivering the Most Reliable, Mission Critical and Scalable Solutions Around the World

3

End-to-End Offering for the Future of CC and UC&C

4

Avaya is Poised to Benefit from Market Evolutions

6

Large Market in Early Innings of Cloud Transition

5

Operational & Financial Strength Support Foundation For Growth and Excellence

7

Continued Track Record of Innovation and Product Development

8

Strong Financial Profile and Capital Structure Support Investments for Growth

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JIM CHIRICO

President and CEO

PAT O’MALLEY

SVP and CFO

JERRY GLEMBOCKI

SVP, Operations

LAURENT PHILONENKO

SVP, Solutions and Technology

MERCER ROWE

SVP and General Manager, Cloud

NIKOS NIKOLOPOULOS

SVP, Strategy and Corporate Development

Proven Management Team Positioning Avaya for the Future

New Management Team Approach to Operating Model

Deep Industry, Execution and Transformation Experience

SHEFALI SHAH

Chief Administrative Officer, General Counsel

1

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Source: Company Filings, Avaya Management

1 Based on Fortune 500.

10 OF THE 10

Largest Airlines

10 OF THE 10

Top Investment Services Companies

10 OF THE 10

Top Auto Manufacturers

10 OF THE 10

Top Insurance Companies

10 OF THE 10

Leading Hotel Groups¹

10 OF THE 10

Major Banks

>130k Customers >90% of the Fortune 100 Government Agencies in >40 Countries >6,300 Channel Partners

Market Leader Delivering the Most Reliable, Mission Critical and Scalable Solutions Around The World

2

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Avaya is Positioned for Growth in CC

Avaya Private Cloud

Global CC market valued at $25B growing +4% per annum

 Avaya is a leader in CC Infrastructure technology (automatic call distribution & routing)  CCI & Services Market: $17bn, stable / +1-2% annual growth  Premise-based revenues declining -10%/annum in SMB segment as cloud deployment begins to accelerate, but Midmarket and Enterprise have not yet moved to cloud

Move to Private and Public Cloud (CCaaS) market $2.5B+ growing 25% per annum

 Avaya well-positioned with private cloud solutions: ~ 500K CC seats under management (10% of CC customer seats). Migration opportunity for Avaya’s 5mm CC premise seats Digital Channels and Omni-Channel Solutions in CC Stack $3B, growing +10%  Elite Multichannel, and new product introductions: Oceana (Omni-Channel, Analytics) and Breeze Products addressing high-growth segment of the market

Analytics, Automation and Intelligent Systems $2.5B growing 10%+/annum

 Avaya is re-positioning investment from premise based solutions to cloud solutions focused

  • n Real Time Analytics, Agent Productivity, Customer Journey, CC automation (e.g.,

Chatbots) and Intelligent Systems driven by Artificial Intelligence, Machine Learning, Natural Language Processing, and IOT

Workforce Optimization Solutions

Contact Center Solutions CC Growth Drivers

Global CC market valued at $25bn growing +4% * Move to Private and Public Cloud (CCaaS) market: $2.5bn+ growing 25%* Digital and Omni-Channel Solutions in CC Stack $3bn, growing 10%+* Analytics, Automation and Intelligent Systems $2.5bn growing 10%+*

3

* Source: Avaya Market Data

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Avaya Private Cloud

 Premise PBX Business Declining 5% as a result of Private/ Public Cloud Shift +25% — Avaya Private Cloud: Continue private cloud momentum, 2.5mm+ private cloud UC seats as of 2017. Migration Opportunity for Avaya’s large UC premise installed base — IP Office Cloud: Wholesale Cloud Offer to Avaya Channel Partners — Avaya Cloud Direct: Public cloud solutions being launched in 2018  Endpoints growing 1-2% driven Open-SIP and cloud adoption — Avaya refreshing cloud-ready endpoints in 2018 (e.g., Vantage Tablet Desktop)  Mobility Apps and Collaboration solutions market growing 10% — Equinox UC&C software suite being launched as a public cloud offering in 2018  Innovative Zang platform positions Avaya for growth in the CPaaS market

Unified Communications & Collaboration Solutions UC&C Growth Drivers

Video Conferencing

Global UC Market valued at $57B, Growing 4% Communications as a Platform (“CPaaS’) market growing at 75%/year

3

Avaya is Positioned for Growth in UC

* Source: Avaya Market Data

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$4.5bn¹ $3.3bn $1.2bn >$1.0bn¹ $0.5bn $0.2bn $0.2bn

Avaya is Poised to Benefit from Market Evolutions

Market Trends Play to Our Strengths: Heritage, Expertise, Innovation

4

Source: Company Filings, Avaya Management, Gartner, IDC, Frost & Sullivan, Global Economic Data ¹ Avaya estimates. Cisco UC&C and CC revenue represents only ~10% of their total revenue. ² Based on UC&C lines and CC seats. ³ Based on full-year FY2017 figures.

Best Positioned to Help Customers in their Digital Transformation Best Positioned to Help Customers in their Digital Transformation Market Annual Growth

78%

Scale and Focus: Largest Pure- Play Communications Company Largest Installed Base Proven Technology Leader

>130k

Customers

144mm

Installed Base

2

Already Achieved Shift to Software

Revenue of UC&C and CC Leaders (FY17)

4,800 Patents Today Software and Services Revenue3

25%

Cloud

4%

UC&C

4%

CC

 New Management Team  Trusted Brand (50+ NPS)  Focus on Cloud (all new products are cloud

native)

 Leading R&D Platform (1,800 engineers)

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Services Automation Revenue / Employee ($k)

Operational & Financial Strength Support Foundation For Growth and Excellence

Avaya Has Proven Ability to Expand Its Best-in-Class Operational Model

56%

FY11 FY17

64%

28

50

FY11 FY17

302

376

FY11 FY17

$46

94

FY11 FY17

48 %

FY11 FY17

59%

$3.9

$2.2

FY11 FY17

19%

FY11 FY17

25% +8% +11% $(1.7)bn +6% Systems and Operational Excellence Margin Expansion

11%

FY11 FY17

96%

Increased Productivity and Quality Automation Capabilities

(Quoting, Pricing, Renewals)

Increased Discipline

$

$

Source: Company Filings, Avaya Management

EBITDA / Employee ($k) NPS Product Gross Margin Services Gross Margin Cost Structure (ICE, $bn) EBITDA Margin

$

5

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Continued Momentum in Existing Businesses

5

Positive Shift in Sales Momentum

 Revenue stabilization  Midmarket: Average QoQ seat growth of ~120% in FY 2017 with ~200 partners today  300,000 new private cloud seats

Focus

  • n Services

 Insourcing services renewals driving >10% renewal rate improvement within 6 months  Expanding higher value consultative offerings

Execution Underpins Success

 Merged all products &

  • ffers into one sales
  • rganization

 Continued attention on automation  Customer focus

Source: Company Filings, Avaya Management

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% of Total Market Revenues

Large Market in Early Innings of Cloud Transition

Source: McKinsey

% of Total Market Revenues

85% 2% 13% 70% 7% 23% UC&C On-Premise Private Cloud Public Cloud 2017 2020 88% 2% 10% 73% 7% 20% CC On-Premise Private Cloud Public Cloud 2017 2020

2017-2020 UC&C Shift Private Cloud Public Cloud

Enterprise 1000+ Seats 3% - 5% 4% - 10% Mid-Market 100-1000 Seats 3% - 10% 3% - 12% SMB <100 Seats 1% - 4% 24% - 45%

2017-2020 CC Shift Private Cloud Public Cloud

Enterprise 1000+ Seats 3% - 9% 2% - 7% Mid-Market 100-1000 Seats 2% - 7% 7% - 20% SMB <100 Seats 1% - 3% 21% - 40% Enterprises & Midmarket more deliberate in move to cloud

UC&C Shift to Cloud 2017-2020 UC&C Shift to Cloud 2017-2020 CC Shift to Cloud 2017-2020 CC Shift to Cloud 2017-2020

6

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Large Market in Early Innings of Cloud Transition

Source: Gartner (June 2017)

60% 48% 52% 31% 40% 40% 9% 11% 8% Small (20-99) Midsize (100-999) Large (1,000+) Premises-based (Internally Owned) Private Cloud (Dedicated) Cloud (Multi-tenant)

Survey Question: What do you expect the primary deployment model for the following applications will be by year-end 2018? UC&C

6

Percentage of Respondents

In 2018, Move to Cloud is Accelerating, but On-Premise and Private Cloud Still Highly Relevant

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Large Market in Early Innings of Cloud Transition

Avaya’s Cloud Strategy Provides Ideal Transition Path as Large Companies Move From On-Premise to Off-Premise Implementations

Illustrative Cloud Value Creation

6

$975 ~$2,500 Current Average 3 Year Revenue / Seat Cloud Average 3 Year Revenue / Seat

2 – 3x

Source: Company Filings, Avaya Management Note: On-premise and cloud opportunity numbers are illustrative.

Early Innings Our Existing Solutions Our Solutions

Cloud represents only

~12 - 15%

  • f the market today

Cloud Deployed CPaaS Meeting Online ~200 Partners >20k Seats Deployed

 Continue to drive on-premise to cloud transformation  Focus on migrating large existing customers and installed base (300k new private cloud seats in FY2017) — Migration drives organic growth: e.g., cloud revenue uplift (2x to 3x) vs trending revenue because customer is

  • utsourcing almost 100% to Avaya

— Cloud retention rates (95%+) higher than on-premise retention (85%)

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Continued Track Record of Innovation and Product Development

7

>100

PATENTS FILED SINCE 2016

70

NEW PRODUCT LAUNCHES IN 2017

Source: Avaya Management

Analytics and AI – driving actionable intelligence Mobility and collaboration innovation Multichannel and omni-channel solutions Open platform / app development Native cloud solutions

Recent Product Launches: Focus on multichannel & cloud Recent Product Launches: Focus on multichannel & cloud

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Strong Financial Profile and Capital Structure Support Investments for Growth

Shaping Connections

8

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¹ Upgrade Advantage (UA) is an upgrade subscription plan providing customers access to upgrades as they become available within their contract term.

Recurring Software and Services

56%

Professional Services

9%

  • Consists of recurring

software revenue, Upgrade Advantage1, maintenance, and APCS revenues

  • Avaya Professional

Services (APS) includes installation services as well as project-based deployment, design, and

  • ptimization services

22%

Hardware

13%

Non-Recurring Software

% of FY17 Revenue

  • Predominantly perpetual

license sales

  • Recent launch of new

endpoint solution Vantage

  • Predominantly legacy

product sales

Avaya is Built on a Highly-Recurring Revenue Model

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$226 $188 $193 $215 26 % 23 % 24 % 27 % Q1 FY17 Q2 FY17 Q3 FY17 Q4 FY17 $875 $804 $803 $790 Q1 FY17 Q2 FY17 Q3 FY17 Q4 FY17

Source: Company filings, Avaya Management

Overview of Summary Financials ($ in millions)

FY17 Quarterly Revenue FY17 Quarterly EBITDA and Margin (%)

Pre-Chapter 11

Momentum in FY17 Resulted in Stabilization of Revenue and Budget Beats

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59% 62% Total GM%

Significantly Enhanced Financial Profile

71% 78% % Revenue from Software & Services 21% 25% EBITDA Margin 47% 56% % Recurring Revenue

FY14 Today (FY17)

3.1% 1.8% Capex % of Revenue

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Source: Avaya Management Note: Includes Networking.

1 Unlevered free cash flow calculated as cash from operations (excluding cash interest) less capex.

~$3.6bn

Cumulative EBITDA over the last 4 years

~$1.7bn

Cumulative unlevered free cash flow1 over the last 4 years 21% 22% 24% 25%

FY14A FY15A FY16A FY17A

Substantial EBITDA and Cash Generation

EBITDA Margin (%)

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>$500mm 3.1x ~$300mm Leverage Liquidity Annual Cash Flow Savings

Post-Emergence, Avaya Has a Strong Balance Sheet Providing the Flexibility to Execute on Growth Initiatives

Source: Company Filings, Avaya Management Note: Leverage based on net debt of $2,575mm (excludes pension and OPEB liabilities) and FY2017 EBITDA of $822mm.

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Pre-Chapter 11 Post-Emergence Change

Debt $6.1bn1 $2.9bn ($3.2bn) Net Pension & OPEB Liabilities $2.0bn1 $1.0bn ($1.0bn) Total $8.1bn $3.9bn ($4.2bn)

Pre-Chapter 11 Post-Emergence Change

Annual Cash Interest Expense $428mm1 $195mm2 ($233mm) Annual Pension & OPEB Contribution $161mm1 $93mm3 ($68mm) Total $589mm $288mm ($301mm)

Significantly Enhanced Financial Profile

Source: Company Filings, Avaya Management

1 FY16 Actual. 2 FY18 expected cash interest expense assuming floating rate debt is swapped to fixed at current swap rates. 3 FY18 estimate.
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Avaya is Poised for Continued Market Leadership and Growth

Operational Excellence Streamlined Product Portfolio Evolution of Business Model to Software

2018- Beyond 2011- 2017 2017

Grow

New Leadership Financial Stability Innovation

Reenergize Optimize

Major Product Launches Lead into Upgrade Cycle Operational Excellence and Financial Strength Provide Foundation for Growth Cloud and Next Generation Product Investments Go to Market Initiatives Driving Customer Wins and New Logos

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Confidential & Proprietary

Shaping Connections

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Confidential & Proprietary

Appendix: Financial Definitions and Reconciliations

Shaping Connections

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Metrics Definitions

Liquidity = Cash plus availability under our revolving credit facility Leverage = Net Debt to EBITDA Excluding Pension & OPEB Payments Cash Flow Savings = Savings from Lower Cash Interest and Pension and OPEB Payments Unlevered Free Cash Flow = Cash from Operations (Excluding cash interest) Less Capex “EBITDA” in this presentation reflects Adjusted EBITDA (as defined in Company filings and earnings releases) further adjusted to exclude OCI addback and Pension/OPEB/LTD/FAS 112 expense; this adjustment is utilized to exclude the non-operational / non-cash impact of pension-related items. Based on the aforementioned definition, “EBITDA” in this presentation is analogous to the “Adjusted EBITDAP” metric as presented in the Amended Plan Disclosure Statement (Exhibit F) and Avaya’s prior 8-K filings.

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FY14 –FY17 Non-GAAP Reconciliation Adjusted EBITDA

2018- Beyond 2011- 2017

Grow Reenergize Optimize

(In millions) 2017 2016 2015 2014 Net loss (income)

(1)

(182) $ (730) $ (168) $ (315) $ Interest expense 246 471 452 459 Interest income (4) (1) (1) (2) Provision for (benefit from) for income taxes (16) 11 70 51 Depreciation and amortization 326 374 371 434 EBITDA 370 125 724 627 Restructuring charges, net 30 105 62 165 Sponsors’ and other advisory fees 85 43 7 7 Acquisition and integration-related costs 1 2 4 7 Divestiture-related costs

  • 2

Third-party sales transformation costs

  • 5
  • Reorganization items, net

98

  • Loss on extinguishment of debt
  • 6

5 Third-party fees expensed in connection with the debt modification

  • 8

2 Non-cash share-based and other compensation 11 19 19 25 (Gain) loss on sale of long-lived assets, net

  • 1

(1)

  • Gain on sale of Networking business

(2)

  • Gain on sale of TBU business
  • (14)

Change in certain tax indemnifications

  • (9)

4 Impairment of indefinite-lived intangible assets 65 100

  • Goodwill impairment

52 442

  • Impairment of long-lived asset

3

  • Loss on equity investment
  • 11
  • Change in fair value of Preferred Series B embedded derivative
  • (73)

24 22 Securities registration fees

  • 1
  • Costs in connection with certain legal matters

64 106

  • 8

(Gain) loss on foreign currency transactions (2) (10) (14) (16) Pension/OPEB/nonretirement postemployment benefits and long- term disability costs 90 63 69 51 Other 1

  • 1

3 Adjusted EBITDA 866 $ 940 $ 900 $ 898 $ Pension/OPEB/LTD/FAS112 46 29 72 86 Pension/OPEB/nonretirement postemployment benefits and long- term disability costs (90) (63) (69) (51) Adjusted EBITDAP 822 $ 906 $ 903 $ 933 $ Fiscal years ended September 30, (1) "Net (loss) income" for FY15-FY17; "(Loss) income from continuing operations" for FY14 and all periods that contain FY14 in a comparative presentation.

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FY17 Quarterly Non-GAAP Reconciliation Adjusted EBITDA

2018- Beyond 2011- 2017

Grow Reenergize Optimize

(In millions) Q117 Q217 Q317 Q417 Net loss (income)

(1)

(103) $ (8) $ (98) $ 27 $ Interest expense 174 38 17 17 Interest income

  • (1)

(1) (2) Provision for (benefit from) for income taxes 3 (19) (6) 6 Depreciation and amortization 90 88 85 63 EBITDA 164 98 (3) 111 Restructuring charges, net 10 4 8 8 Sponsors’ and other advisory fees 51 14 17 3 Acquisition and integration-related costs

  • 1
  • Divestiture-related costs
  • Third-party sales transformation costs
  • Reorganization items, net
  • 42

35 21 Loss on extinguishment of debt

  • Third-party fees expensed in connection with the debt modification
  • Non-cash share-based and other compensation

2 4 4 1 (Gain) loss on sale of long-lived assets, net

  • Gain on sale of Networking business
  • (2)

Gain on sale of TBU business

  • Change in certain tax indemnifications
  • Impairment of indefinite-lived intangible assets
  • 65
  • Goodwill impairment
  • 52
  • Impairment of long-lived asset
  • 3
  • Loss on equity investment
  • Change in fair value of Preferred Series B embedded derivative
  • Securities registration fees
  • Costs in connection with certain legal matters
  • 64

(Gain) loss on foreign currency transactions (11) 12 (2) (1) Pension/OPEB/nonretirement postemployment benefits and long- term disability costs 21 25 24 20 Other 1

  • Adjusted EBITDA

$ 238 $ 199 $ 204 $ 225 Pension/OPEB/LTD/FAS112 9 14 13 10 Pension/OPEB/nonretirement postemployment benefits and long- term disability costs (21) (25) (24) (20) Adjusted EBITDAP 226 $ 188 $ 193 $ 215 $ (1) "Net (loss) income" for FY15-FY17; "(Loss) income from continuing operations" for FY14 and all periods that contain FY14 in a comparative presentation.

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Non-GAAP Reconciliation Gross Margin & Op. Income

2018- Beyond 2011- 2017

Grow Reenergize Optimize

  • Sept. 30,
  • Dec. 31,
  • Mar. 31

June 30

  • Sept. 30

2016 2016 2017 2017 2017 Gross Profit 583 $ 533 $ 481 $ 490 $ 495 $ Gross Margin 60.9% 60.9% 59.8% 61.0% 62.7% Items excluded: Amortization of acquired technology intangible assets 8 5 6 5 4 Share-based compensation 1

  • Non-GAAP Gross Profit

592 $ 538 $ 487 $ 495 $ 499 $ Non-GAAP Gross Margin 61.8% 61.5% 60.6% 61.6% 63.2% Reconciliation of Non-GAAP Operating Income Operating (Loss) Income (425) $ 64 $ 64 $ (55) $ 64 $ Percentage of Revenue

  • 44.4%

7.3% 8.0%

  • 6.8%

8.1% Items excluded: Amortization of acquired intangible assets 64 62 62 62 38 Restructuring charges, net 17 10 4 8 8 Impairment charges 542

  • 120
  • Advisory fees

27 48 14 18 3 Share-based compensation 7 2 4 4 1 Costs in connection with certain legal matters

  • 64

Non-GAAP Operating Income 232 $ 186 $ 148 $ 157 $ 178 $ Non-GAAP Operating Margin 24.2% 21.3% 18.4% 19.6% 22.5% Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin Three Months Ended Avaya Holdings Corp. (Debtor-in-possession) Supplemental Schedules of Non-GAAP Reconciliations (Unaudited; in millions)

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Non-GAAP Reconciliation Products & Services Gross Margins

2018- Beyond 2011- 2017

Grow Reenergize Optimize

  • Sept. 30,
  • Dec. 31,
  • Mar. 31,

June 30,

  • Sept. 30,

2016 2016 2017 2017 2017 Revenue 469 $ 401 $ 348 $ 345 $ 343 $ Costs 169 146 127 122 105 Amortization of acquired technology intangible assets 8 5 6 5 4 GAAP Gross Profit 292 250 215 218 234 GAAP Gross Margin 62.3% 62.3% 61.8% 63.2% 68.2% Items excluded: Amortization of acquired technology intangible assets 8 5 6 5 4 Non-GAAP Gross Profit 300 $ 255 $ 221 $ 223 $ 238 $ Non-GAAP Gross Margin 64.0% 63.6% 63.5% 64.6% 69.4% Revenue 489 $ 474 $ 456 $ 458 $ 447 $ Costs 198 191 190 186 186 GAAP Gross Profit 291 283 266 272 261 GAAP Gross Margin 59.5% 59.7% 58.3% 59.4% 58.4% Items excluded: Share-based and other compensation 1

  • Non-GAAP Gross Profit

292 $ 283 $ 266 $ 272 $ 261 $ Non-GAAP Gross Margin 59.7% 59.7% 58.3% 59.4% 58.4% Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Products Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Services Three Months Ended Avaya Holdings Corp. (Debtor-in-possession) Supplemental Schedules of Non-GAAP Reconciliation of Gross Profit and Gross Margin by Portfolio (Unaudited; in millions)