Intrastate Regulatory Update ORS Transportation Types of - - PowerPoint PPT Presentation

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Oct 17, 2023 245 likes •339 views

Intrastate Regulatory Update ORS Transportation Types of Transportation Carriers ORS represents the public interest in transportation TNC matters. 0% HAZ Public Interest = Consumer + Company + SC 0% HHG Economic

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Intrastate Regulatory Update

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ORS Transportation

 ORS represents the “public interest” in transportation matters.  Public Interest = Consumer + Company + SC Economic Development  ORS actively regulates intrastate Household Goods carriers, passenger carriers and hazardous waste for disposal carriers.  ORS uses a combination of administrative and field review to assist carriers with compliance.  ORS educates and assists carriers in the following areas:  Insurance, Consumer Relations, Vehicle Safety and Driver Qualifications, Operations 2 Patty Vowell: ORS HHG Forum 3/16/15

HHG 11% HAZ 0% CHARTER 23% CHARTER BUS 15% NON- EMERGENCY 16% STRETCHER VAN 1% TAXI 34% TNC 0%

Types of Transportation Carriers

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Compliance Reviews

 Types of Reviews:

 Educational Review  Follow-up at 3 months to monitor improvements  Complaint Review  Random Review  Review to support a change in tariff

3 Patty Vowell: ORS HHG Forum 3/16/15

10 20 30 40 50 60 70 2010 2011 2012 2013 2014

ORS Compliance Review Activity

# of HHG Reviews

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Make your Review a Success!

Priority #1: A complete Bill of Lading (BOL)

 Valuation Statement  Shipper information

Origination & Destination complete address

Cancelled shipments = Voided BOL Consecutive BOL numbers

4 Patty Vowell: ORS HHG Forum 3/16/15

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Make your Review a Success!

Priority #2: Know your Scope of Authority

 Restricted by counties approved by PSC  Scope applies to origination and destination What’s the deal with a “local” move?

Municipal exemption applies to rates only.

Scope amendment

5 Patty Vowell: ORS HHG Forum 3/16/15

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Make your Review a Success!

Priority #3: Know your Tariff

 Ensure all employees who work with the BOL know and understand your tariff.  Travel time & packing supplies Discounts & flat fee moves Tariff amendments

6 Patty Vowell: ORS HHG Forum 3/16/15

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Customer Service

 Keep communicating!  Communicate the conditions of the move.  Empower employees to answer customer questions.  Use ORS as a resource!

7 Patty Vowell: ORS HHG Forum 3/16/15

www.protectyourmove.gov

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SC Focused Inspections

 SC Weigh Stations  College & University  Subdivisions  Apartment Complexes

8 Patty Vowell: ORS HHG Forum 3/16/15

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Questions & Contact Info

Patty Vowell 803-240-6399 (cell) pvowell@regstaff.sc.gov www.regulatorystaff.sc.gov

9 Patty Vowell: ORS HHG Forum 3/16/15