SLIDE 28 “V “Vulnerable” Consumers
PROBLEMS
- Most customers feel alienated from the energy market:
Whether technically vulnerable or not, most consumers don’t feel in control due to how & what is “sold”
- Most consumers have less problems with other markets:
Buying mobile “ceiling” packages embedded in exciting products, or leasing cars, or buying basic service broadband.
- Suppliers with less capacity to deliver social policies: The
changing market and fragility of many of the suppliers, delivering social obligations will become a real challenge.
- Social actions smeared across the system with little
accountability: As social actions are distributed across the system there is muddled accountability for outcomes and these responsibilities need to be consolidated around
- ne set of actors. In addition this “smearing” has
inhibited the commercial supplier sector from behaving truly commercially inhibiting competition.
POLICY OPTIONS
- New Incentives at the heart of the System: By changing
incentives from delivering more, to optimized utility the drivers to reduce consumption through energy efficiency will be significantly increased
- Consolidate all social actions: Use the “benefit” of
having a highly regulated element of the sector to consolidate accountability, deliver coherent and locally designed focus on the execution of social policies.
- Clear Accountability: This would ensure that there was
clear responsibility and evaluation of impact on key target groups
- Added Value: As network capacity issues become more
- f an issue, social intervention can also include
delivering neighborhood system optimization assets such as localized storage, PVs and EV charging
- Devolved and Tailored Responses: As the networks have
local knowledge devolved nuances can be developed working with local authorities and housing bodies
