Infor EAM v11 Showcase Barry Diedericks 24 March 2016
Agenda Introductions Infor Enterprise Asset Management (EAM) Overview Infor Enterprise Asset Management (EAM) Demo Questions and Answers
Introducing Infor EAM – Enterprise Asset Management
Where does EAM fit in? ERP EAM PLM (Enterprise Resource Planning) (Enterprise Asset Management) (Product Lifecycle Management) PCM SCM Barcoding (Product Configuration (Supply Chain Management: Managing Inventory Management) Planning, Scheduling, S&OP) Service Management Performance Approva Management The A-Z of a service company Governance with field technicians BI, Analytics, Big Data and Monitoring Architecture XM Technology Workflow, Event Management, Time Sheets and Expense easy integration, Social for ION, Mongoose, Mingle Management business and mobile.
Some global Infor EAM customers
Some local Infor EAM customers Manufacturing Facility Management Utilities Government
30 Years of Leadership and Innovation MP2 MP5 Infor EAM Infor EAM 15,000 Enterprise Web-based / Cloud Reliability, Verticals Call Center Multi-Site/Language Sustainability Customers Asset Asset Sustainability Calibration/e-Sig 10x Worldwide Management Advanced Mobile GIS ION 1986 2012 2016 1990 2000 2006 Continuous Innovation #1 EAM Vendor – 2010 & 2011 Plant Services Review 2 x Product of the Year awards for 2015 - PlantEngineering.com Maintenance Software Category Energy Management Category
Solution Footprint – Infor EAM
Introducing Infor EAM v11.2
EAM Deployment Examples Hospitality & Mining Public Sector Healthcare Manufacturing FM
EAM Deployment Examples Operating Cleaning and Mining Managing Asset and Theatre and managing equipment, 5000 road building Hospital over 2000 pipelines and maintenance management Cleaning ATM’s & plant contractors Schedules Branches
Multi-Organisation Support Global Solution Single Database Organization 1 Organization 2 Organization 3 Organization Specific: Organization Specific: Organization Specific: People People People Equipment Equipment Equipment Data Data Data Multiple Locations / Departments Multiple Locations / Departments Multiple Locations / Departments User Focus: User Focus: User Focus: Role Based Role Based Role Based Mobile / Tablet / Desktop Mobile / Tablet / Desktop Mobile / Tablet / Desktop Language Language Language Share Common Reports Analytics Best Practices Data Processes
Work Order Interaction Planned Maintenance Self-service Mobile & Requestor Work Contractor Call Centre Portal Orders
Capture all information Labour cost Material cost External Feedback cost Labour Hours & Task Activities Comments Work Downtime Supporting Documents Orders Hours
New Infor EAM Features and Functions Asset Reservations Sets & Consists (Transit) Key Management Checklists Contractor Portal Extensibility Framework Case Management Mechanic’s Kiosk Enhanced Call Centre Quality Surveys Service Request Portal Workspace Management New Import Utility GIS Improvements 14 Languages Mobile support Health and Safety – Windows Mobile 8.1 and 10 Enhanced Document support – iOS – Android
Asset Reservations Ability to schedule and reserve high demand assets – Vehicles – Conference Rooms – Specialised Tools – IT Assets – Cranes Integrated with the asset rental capability in Infor EAM Graphic Visualisation of availability on the Reservation Calendar Bundled with an EAM Requestor License
Asset Reservations
Key Management Manage Locks and keys – Associated Keys – Assignment of keys – Master Keys – Key Rings Vehicles – Pool Vehicles Buildings Safes
Case Management Incident Tracking – Accidents – Spillages – Corrective Action Requests Can manage unlimited number of tasks – Checks – Follow up tasks – Shift & Operator Notes Bundled with an EAM Requestor License
Case Management Sample
Quality Surveys Obtain customer feedback from – Call Centre – Work Order – Incident Requests Generated through Infor ION Results stored for reporting and analysis
Quality Surveys
Mechanic’s Kiosk/Workbench Touchscreen support Allow easy input for mechanics at floor level – Accept work assigned – Selection of spare parts • Request • Issue • Returns – Review attached documents – Auto recording of booked hours
Checklists
Checklists – Follow Up Work Orders
Extensibility Framework Unlimited Custom Fields User defined Grids Clone of Screens User defined Screens – And associated database tables Business Flex rules on screens Integrated directly into Infor EAM – List views – Record views – Menu options – Screen tabs
Workspace and Move Management Define workspaces including furnishings – Cubicles, offices and conference rooms Assign workspaces to employees Track unused workspaces Move individuals with/without furnishings and equipment Managed with work orders
PPM Forecasting and Planning
Contractor Portal Allow contractors to: – See work allocated to them – Complete work cost estimates • Labour costs • Material costs • Miscellaneous costs – Enter comments onto Work Order – Attach documents and attachments Includes Asset Inspection Checklists Bundled with an EAM Requestor License
Contractor Portal
Document Support
Document Support
Safety Management Hazards and Precautions Job Safety Analysis LockOut / TagOut Permit to Work
Safety Management
Safety management Safety is not optional Lockout / Tagout Safety Regulations Permits + + Safety Management
Metering and Monitoring
Metering and Monitoring
Sustainability Greenhouse Gas Transparency Emissions Waste of Actions to Customers Business Water Insights / Reductions Corp Policy & Information Energy Metrics Sustainability
Energy & sustainability monitoring Energy Performance Management Sustainability Tracking & Reporting + Trend Performance Emission Project Asset Monitoring Alerts Energy Star Analysis Forecasting Reporting Tracking Evaluation Integration Infor Difference: One integrated system improves awareness, action, alignment across the enterprise “With Infor EAM Asset Sustainability, we gained annual energy savings of $200,000 during the first phase, and increased overall efficiency and maintenance productivity by 25% ”
GIS Support
Enhanced Call Centre Enhanced Hierarchy Support – Campus • Buildings – Floors » Rooms • Assets Deadline date & time • Hours to Deadline – Auto refreshes – Goes red when deadline has expired – VIP caller status
Enhanced Call Centre
Service Requests Links directly into the Call Centre Module Reduce telephone/email reported incidents Allows attachment of documents/pictures
Service Requests
Other Enhancements Infor Document Management support – Attach, approve/validate and share documents – Can share documents outside of EAM Service Delivery Matrix – Link suppliers to buildings, equipment and service codes – Restrict the risk of assigning incorrect suppliers Mingle Enterprise Functionality – Can approve Work Orders / Purchase Orders without EAM user license Linking Reports to Screen Tabs Active Reporting
Other Enhancements – Mingle Integration
Other Enhancements – Mingle Integration
Other Enhancements – Mingle Integration
Other Enhancements – Mingle Integration
Other Enhancements – Tabbed Reports
Other Enhancements - Active Reporting
Connecting Infor EAM to the world 3 rd party solutions LN Inforce WMS XML EAM Documents 3 rd Party Infor Ming.le TM Apps Business Vault Sales Dashboard
Infor EAM v11 Demo
Easy, Cost-effective Implementation EAM implementation can be fast and relatively painless, particularly with those EAM systems which allow you to implement in sections, as you see fit.
Unlimited number of Assets Some EAM systems charge per asset, which could be prohibitive for an asset-heavy company. Other EAM systems however, charge per user, with an unlimited number of assets tracked.
Easy to use Most leading EAM systems have been designed to be used by entry-level data capturers, allowing everyone from shop steward to finance manager to participate.
Able to integrate Infor uses a universal platform that allows EAM to be easily integrated into any other IT systems you currently have.
Rollout as required Although EAM offers a diverse range of features, you can start with the simplest benefits and introduce other features as and when you need to.
Thank you
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