Improving the Process: Rochesters Refugee Deaf and nd Hard-of - - PowerPoint PPT Presentation

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Improving the Process: Rochesters Refugee Deaf and nd Hard-of - - PowerPoint PPT Presentation

Jan 24, 2023 37 likes •140 views

Improving the Process: Rochesters Refugee Deaf and nd Hard-of of-Hear Hearin ing g Patien ients ts Sara Saghir BSN, RN Rochester Primary Care Network, Inc. Rochester, New York Introduction Deaf and Hard-of-Hearing Refugees

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SLIDE 1

Improving the Process: Rochester’s Refugee Deaf and nd Hard-of

  • f-Hear

Hearin ing g Patien ients ts

Sara Saghir BSN, RN Rochester Primary Care Network, Inc. Rochester, New York

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SLIDE 2

Introduction

  • Deaf and Hard-of-Hearing

Refugees

  • Visual Aid: Importance
  • Intervention:
  • Referral Card
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SLIDE 3

Background

  • Rochester, NY Health Care

System

  • Rochester, NY Deaf and

Hard-of-Hearing population statistics

  • South Asia: Nepal
  • Research studies in Rochester
  • Patient Stories
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SLIDE 4

Methodology

  • Research Design:
  • Case study
  • Three phases
  • Study Participants
  • Data Collection
  • Data Analysis
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SLIDE 5

Results

  • Objective 1: Create and replicate an audiology referral

card system that is specialized for deaf and hard-of-hearing refugee patients.

1 2 3 1 2 3 4 5 Participants Questions

Provider Survey Results

Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree 1 2 1 2 3 4 5 Paticipants Questions

Access Associates Survey Results

Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree

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SLIDE 6

Results Continued

  • Objective 2: Bridge the gap between providers at the FQHC and the audiology

specialty providers.

  • Objective 3: Bridge the gap between the deaf or

hard-of- hearing refugee patients and the person providing them transportation to the audiology appointment.

1 2 3 4 5 1 2 3 4 5 Participants Questions

Audiology Staff Survey

Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree 1 2 3 4 1 2 3 4 5 Paticipants Questions

Patient Survey Results

Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree

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SLIDE 7

Discussion

  • Interpretation
  • Strengths and Weakness
  • Significance

Front of referral card:

________________________________________ has an appointment on Date: ___________________ at _____________ Doctor: Please remember to come 15 minutes early and bring:

  • Insurance card and picture ID
  • Referral sheet

Patients: If you need to reschedule or cancel, please call- (585) 758- 5700 Providers: Referred by Center for Refugee Health. Please call (585) 922-8070 if you have any questions and fax all medical documents to (585) 922-8078.

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SLIDE 8

Recommendations

  • This pilot case study shows that a

referral system is beneficial for deaf and hard-of-hearing patients.

  • Complete referral card system
  • Referral card modification

URMC Audiology 2365 South Clinton Ave.- Suite 200 Rochester, NY 14618 (585) 758-5700 – Phone (585) 758-1297– Fax

Clinic

Back of referral card:

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SLIDE 9

Conclusion

  • Ultimate Goals:
  • Referral Card System
  • Bridge the Gap
  • Questions?
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SLIDE 10

Acknowledgements

  • GE Foundation and National Medical

Fellowships

  • Dr. Mary Dahl Maher & James Sutton,

RPA-C

  • Jennifer Pincus
  • Fellow PCLP Scholars: Claudia Lam,

Abdullah Faiq, Marius Chukwurah

  • Tony Petruso, Lisa Lyle, Jessica

Spears

  • Hemanta Adhikari, Kaif Ali, Karan

Thapa