Improve process efficiency in Shared Service Centres March 2018 1 - - PowerPoint PPT Presentation

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Feb 23, 2024 285 likes •540 views

Improve process efficiency in Shared Service Centres March 2018 1 Chris Coleman Divya Kaiwar Strategic Accounts Principal Solutions Engineer London, UK London, UK 2 EMPOWERING BUSINESS TEAMS TO MAKE AN IMPACT 3 Survey in conjunction

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Improve process efficiency in Shared Service Centres

March 2018

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Chris Coleman

Strategic Accounts London, UK

Divya Kaiwar

Principal Solutions Engineer London, UK

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EMPOWERING BUSINESS TEAMS TO MAKE AN IMPACT

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Drivers for improvement in SSCs

SLAs used to measure success

#1

58%

Task automation would result in shift to Quality Management

priority is

process efficiency

Survey in conjunction with

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Workflow and Automation

Set fields as mandatory Define acceptable values Basic data transformations

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Visibility and Standardization

Develop dashboards and reports

with the tool of your choice

View status of in-process projects

to keep projects on track

View historical data to

continuously improve processes

Based on V12 functionality – estimated availability July 2018

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What we do

Improve data quality using rich data stewardship capabilities. Exchange data with SAP quickly and easily using Excel. Automate and streamline SAP business processes using workflows.

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Finance is a major driver for SSCs

90%

90% have finance functions as a core activity

64%

Dedicate at least 50% of their work to finance tasks.

Survey in conjunction with

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2.00% 1.20% 0.60%

Bottom performer Median Top performer

Total cost to perform the finance function as a percentage of revenue

FINANCE

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FINANCE

2.00% 0.60%

Redesigning Financial Processes Automating Existing Financial Processes

vs.

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Our discussion today…

General Ledger Accounting Accounts Payable Accounts Receivable

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Record to report

Automate and streamline All SSC business process

Hire to Retire Procure to Pay Order to Cash

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POLL #1

What functions are performed in your Shared Service Centre?

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SS User Experience Finance

AR/AP Invoice Processing

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SS User Experience Finance

GL Processing Automated Workflow

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Business User Experience HR

Recurring Payments Update

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Business User Experience Finance

GL Processing Automated Workflow

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Creating a Winshuttle script

the fields

Map

n SAP

Run

the script

Record

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Key User Experience HR

Create Excel templates to

automate any transaction in SAP without programming

Chain several transactions for

multi-step data maintenance tasks in one click

Schedule unattended data

uploads to run overnight

Winshuttle Transaction Set fields as mandatory Define acceptable values Basic data transformations

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POLL #2

What are your main priorities for improvement?

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2009 8,291 changes/creations 2015 12,027 changes/creations Transaction volume 45% Cost per transaction 58%

We are moving quickly to structure our organization for faster growth and to ensure we can respond to the fast-changing needs of our consumers, customers, system and associates around the world.

James Quincey, CEO The Coca-Cola Company

Scale

Doubled volume without additional resources

Recipe for scale

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Get time back by automating with Excel and Workflow

REDUCE DEPENDENCE ON IT IMPROVE DATA QUALITY ELIMINATE MANUAL ENTRY LESSEN BURNOUT REAL-TIME REPORTING

AUTOMATE YOUR PROCESSES

SPEED UP AUDITS

Empower SSC teams to work better with SAP

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Global and growing

countries

74

25k+

business users

2,200+

companies

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Trusted by the biggest brands around the globe

Thousands of enterprise customers in almost every industry.

Auto Apparel Oil & Gas Food & Beverage Consumer Products Retail Pharma Chemical Entertainment