If you gain the respect and confidence of readers, and they find - - PowerPoint PPT Presentation

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If you gain the respect and confidence of readers, and they find - - PowerPoint PPT Presentation

Oct 24, 2023 303 likes •581 views

If you gain the respect and confidence of readers, and they find you easy to get at and pleasant to talk with, great opportunities are afforded of stimulating the love of study and of directing investigators to the best sources of

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Samuel Green, Library Journal, 1876

“If you gain the respect and confidence of readers, and they find you easy to get at and pleasant to talk with, great opportunities are afforded of stimulating the love of study and of directing investigators to the best sources of information.”

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Research therapist: providing effective student consultations

Emily Keller Political Science and Public Affairs Librarian University of Washington Libraries

emkeller@uw.edu Twitter: @eekeller

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What we'll do today...

  • Identify characteristics, challenges, and
  • pportunities for research consultations
  • Explore models for one-on-one work from
  • ther helping professions
  • Identify behaviors and practices to adapt or

adopt

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YOU!

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http://www.flickr.com/photos/ohhbetty/4487197017/

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Intellectual and academic skills & abilities

http://www.flickr.com/photos/ohhbetty/4487197017/

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Affective issues: perceptions, attitudes, feelings

http://www.flickr.com/photos/ohhbetty/4487197017/

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What we do about it...

Reference Instruction Consultations

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What we do about it...

Reference

  • How does it address student needs?
  • Benefits?
  • Drawbacks?
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What we do about it...

Instruction

  • How does it address student needs?
  • Benefits?
  • Drawbacks?
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What we do about it...

Consultations

  • How does it address student needs?
  • Benefits?
  • Drawbacks?
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http://www.flickr.com/photos/ohhbetty/4487197017/

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http://businessgenome.com/blog/are-customers-ready-for-a-4th-place/

Librarian as "third place"

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http://www.wholeliving.com/136047/martha-stewarts-home-exercise-routine

Personal trainer

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Coach

http://www.govolsxtra.com/photos/galleries/2009/nov/15/lady-vols-74---baylor-university-65/15766/

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Tour guide

http://www.time.com/time/magazine/article/0,9171,1901473,00.html

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l

Spiritual leaders

http://www.kuow.org/post/interfaith-amigos-meaning-light-and-celebration

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Counselors

http://www.tvland.com/shows/bob-newhart-show/photo-galleries/bob-newhart/ photo/7

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Attitudes & behaviors

Empathy

"Ability to understand people from their frame of reference rather than your own" (Cormier 36)

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Attitudes & behaviors

Respect

"Valuing the client as a person with worth and dignity" (Cormier 45)

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Attitudes & behaviors

Genuineness I'm not playing a role. I'm truly interested and sincerely care (Cormier 42)

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Attitudes & behaviors

Student-centered

Starting where the student is

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Recap

  • Students bring their affective as well as

intellectual and academic selves to research

  • Consultations are different: new challenges and
  • pportunities
  • Other helping professions provide other models
  • We can adopt specific attitudes and behaviors

to improve consultations

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For further thinking

  • Publicizing consultation services
  • Evaluating consultation services
  • Tools for appointment scheduling
  • Office hours in and out of the library
  • To prepare or not to prepare?
  • Diversity and multicultural issues in one-on-one

communication

  • Learning spaces
  • Advance organizers
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For further reading

  • Cormier, L. S., & Cormier, W. H. (1998). Interviewing strategies for helpers:

Fundamental skills and cognitive behavioral interventions. Pacific Grove, Calif: Brooks/Cole.

  • DeJong, P., & Berg, I. K. (2002). Interviewing for solutions. Pacific Grove, CA:

Brooks/Cole.

  • Elmborg, J. K. (July 01, 2002). Teaching at the Desk: Toward a Reference
  • Pedagogy. Portal: Libraries and the Academy, 2, 3, 455-64.
  • LaBuagh, R.T. (2008). Solution Focused Reference: Counselor Librarianship
  • Revisited. In Steiner, S. K., & Madden, M. L. (Eds.) The desk and beyond: Next

generation reference services (pp.38-52). Chicago: Association of College and Research Libraries.

  • Lukenbill, W. B. (December 07, 1983). The Counselor Librarian: Fad or New Role

for Youth Librarians?. Top of the News, 40, 1, 81-90.

  • Penland, P.R. (1971). Counselor Librarianship. In Encyclopedia of Library and

Information Science. New York: Marcel Dekker.

  • Stover, M. (January 01, 2004). The Reference Librarian as Non-Expert. The

Reference Librarian, 87, 273.

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Thank you!

Emily Keller Political Science and Public Affairs Librarian University of Washington Libraries

emkeller@uw.edu Twitter: @eekeller