How digital technology will make care more productive and more - - PowerPoint PPT Presentation
INSIGHT DRIVEN HEALTH INSIGHT DRIVEN HEALTH How digital technology will make care more productive and more personalized KAVEH SAFAVI, M.D., J.D. SENIOR MANAGING DIRECTOR ACCENTURE GLOBAL HEALTH PRACTICE If something cannot go on
INSIGHT DRIVEN HEALTH INSIGHT DRIVEN HEALTH
KAVEH SAFAVI, M.D., J.D. SENIOR MANAGING DIRECTOR – ACCENTURE GLOBAL HEALTH PRACTICE
Former chairman of the Council of Economic Advisers, Presidents Nixon and Ford
0% 2% 4% 6% 8% 10% 12% 2005 2007 2009 2011 2013 2015
Rate of OECD Expenditure Growth GDP Growth
Source: OECD.org & Accenture Analysis
0% 20% 40% 60% 80% 100% 0% 2% 4% 6% 8% 10% 12% 14%
2005 2007 2009 2011 2013 2015 Cumulative Impact Annual Change Rate of NHE Inflation GDP Growth Cumulative NHE Impact Cumulative GDP Growth
Source: OECD.org & Accenture Analysis
Annual Cost Growth High Innovation Sector Productivity without labor
Personal service labor cost Consumption
Years
Productivity ≠ Efficiency
Source: Baumol WJ, The Cost Disease, Yale Univ. Press 2012
Conceptual Rate of Cost Increases: Low vs. High Innovation Without innovation, cost of unit care growing faster than GDP due to its reliance on expert labor.
Source: Brookings Institution; WSJ, While the Services Sector Booms, Productivity Remains Elusive, November 2016
— Average annual rate of change 1987-2014—
Physicians Patients Neither Cost or Outcome Cost Outcome Not Sure Cost & Outcome Cost Cost & Outcome Outcome Neither Cost or Outcome Not Sure
10 20 30 40
Source: Quintiles, The New Health Report 2011
“In your own words, how would you define “value” in healthcare? Please be specific.” (unaided response)
Source: Muhlbacher, A., Schulman, K., et al Health Service Research, April 2016
3,900 Respondents asked to rate 21 attributes for 3 scenario (current health, new lung cancer diagnosis, diabetes)
2 4 6 8 10
Relative Importance
Out of Pocket Cost Trust and Respect Multidisciplinary care Shared Decision-making Attention to Personal situation Experience of care provider Care transitions Waiting time for appointments Travel time to provider
Connect and synch healthcare info
Health data is private and protected
Easy to navigate and use
Consistent experiences at every touch point
Open and timely access to healthcare info
Intelligent, tailored health experiences
Source: FJORD Era of Living Services 2015
DIRECT COMPETITORS EXPERIENTIAL COMPETITORS PERCEPTUAL COMPETITORS
Products or services that directly compete with yours Companies that sell experiences that replace yours Companies that change customer expectations
LIQUID CONSUMER EXPECTATIONS
See Labs Pay bill Take Vitals Scheduling
Source: Silvercloud
Source: Accenture, “Virtual Health: Untapped Opportunity to get the most out of Healthcare,” 2015
Typical Office Visit Ongoing Management Patient Self-Management
Source: Economist, March of the Machines, 2016
Automation of routine vs. judgement tasks U.S. employment by type of work
Source: Economist, March of the Machines, 2016 Frey, C. Osborne, M. The Future of Employment www.oxfordmartin.ox.au.uk 2013
Brokerage clerk Insurance underwriter Legal secretary Loan officer Procurement clerks Referees, sports officials Tax preparers Telemarketer Watch repairer
Audiologist Choreographer Dentist Elementary teacher Physical therapists Physician, surgeon Psychologist Public relations Social worker
Source: Big Bang Disruption: Strategy in the Age of Devastating Innovation Innovators Early Adopters Early Majority Late Majority Laggards
Old Curve of Market Innovation Trial Users Everybody Else
Source: Source: Snowden D, Boone M. A Leaders Framework for Decision Making; Harvard Bus. Rev. Nov. 2007