Housing support and regulation 12 th November 2014 Dundee Yvette - - PowerPoint PPT Presentation

Housing support and regulation

12th November 2014 Dundee

Yvette Burgess Unit Director, Housing Support Enabling Unit

National Care Standards review

Heather Dall

National Care Standards Review – Update

• Pre consultation events 2013
• NCS Project Board
• Public Consultation – 17 September 2014
• Consultation events – The Alliance, Age

Scotland, Advocacy Services and providers (18)

NCS Consultation questions

• Human Rights Based approach
• Overarching standards/rights for health

and social care

• Restructure NCS – Streamline
• Specific Standards ?
• Care Inspectorate and Healthcare

Improvement Scotland - developing standards and inspection methodology

Responses indicate …

• Human Rights Based Approach
• Overarching health and social care
• Streamlining standards
• Care Inspectorate – delegated powers

Comments and observations

• Training and common understanding HRA
• Outcome focused
• Children’s Services ?
• Be careful not to complicate standards
• ‘Care’ ‘Standards’ ?
• Improve Inspection and Registration
• Commissioning and Regulation
• Involve People
• Accessible, promote, meaningful

? Questions ?

Next Steps

• January 2015 – Project Board Meeting
• Final report
• Development of action plan, project plan

and review of Project Board

• Communication
• Development phase of NCS review
• Implementation and publicity

Exercises

• Generic/Core Standards ?
• Specialist Standards ?
• Legislative changes ?

Reviewing our scrutiny and improvement work

Rami Okasha

Head of Quality and Improvement

• The Care Inspectorate believes that people

in Scotland should experience a better quality of life as a result of accessible, excellent services that are designed and delivered to reflect their individual needs and promote their rights.

Vision

Frontline regulated care services

• Adoption agencies
• Adult placement
• Care at home services
• Care homes for:
• young people
• lder people
• people with physical & sensory

impairments

• people with learning disabilities
• people with mental health

problems

• people with drug and alcohol

misuse problems

• Childcare agencies
• Childminders
• Nurseries & after school
• Criminal justice supported

accommodation

• Fostering and family placement
• Housing support
• Nurse agencies
• School care accommodation
• Secure care accommodation
• Short breaks and respite care
• Support services

14,000 services

Change is coming…

• Currently engaged in a full review of our

scrutiny and improvement methodology

• Several drivers of change:

– New national care standards – human rights based – Changes in national policy – Tailored approach for different service types – Interface between scrutiny at service & strategic level – Greater focus on outcomes of services – Challenge of rising expectations and limited resources

• Inspections of childminders now based on

Getting It Right for Every Child - outcomes

Consultation to date

• E-consultation - service providers (incl staff)

and commissioners [1232]

• E-consultation - public [570]
• E-consultation - CI staff [172]
• Focus groups x 12 - providers and managers of

services [70]

• Discussions with SG and scrutiny partners
• Currently consulting with a range of service user

groups

Areas of consensus

• Widespread support for inspection
• Essential to maintain standards & protect

vulnerable people

• Provides reassurance, affirmation and

motivation to improve

• Purpose should be improving experiences and
• utcomes for people who use services
• Needs to be manageable for all
• Inspection should lead to improvement

Areas of ‘tension’

• scrutiny support
• independence familiarity
• time to improve risks of delay
• report for public report for provider
• predictability

bespoke

• intelligence led preconceived
• rigour

deliverability / minimising intrusion

Works well when….

Approach: supportive – improvement focused - shared goals – risk-based – proportionate – transparent Attitude: open-minded - flexible - fair Behaviour: dialogue -accessible - advice - smile! Knowledge: understands service, area of work Activity: spend time with users of service

Focus attention on….

• Clarifying and communicating expectations –

includes defining good practice

• Simplifying processes and increasing reliability
• f responses
• Improving consistency and transparency
• Maximising time observing practice and

meeting people who use the service

• Reporting clearly on people’s experiences and

the difference services are making to their lives

Direction of travel

• Inspection framework with clear quality indicators
• Examples of “very good” and “weak” practice
• Evaluation framework shared with providers
• Inspection and improvement toolbox which we

inspect against and which providers can use for quality assurance

• More robust, dynamic self-assessment
• Intelligence profiles for services and CPPs
• Improvement and partnership ambassadors

Challenges

• Determining risk
• Maintaining proportionality
• Making user focus a reality
• Outcome-focused reporting
• Ensuring consistency and quality
• Coherence between inspections at

different levels

• Balancing scrutiny and improvement

Cheryl Campbell

Senior Registration Officer Registration

About the Register

• Registration commenced in April 2003
• There are 21 different parts of the Register
• There are currently 70,765 registrants across

the different parts

• 29% of these registrants are registered

subject to a qualification condition

Mandatory Registration

Part of the Register Mandatory registration No. Regstd % Qualified Social Workers Sept 2005 10966 100% Students May 2004 1794 N/A Care Inspector Staff Mar 2010 281 78% Residential Child Care Workers Sept 2009 6272 70% Managers of Adult Day Care Services Nov 2009 382 73% Managers of Care Homes Services for Adults Nov 2009 638 67% Supervisors in Care Homes Services for Adults Mar 2012 3073 42%

Mandatory Registration

Part of the Register Mandatory registration No. Regstd % Qualified Practitioners in a Care Homes Services for Adults Mar 2013 5777 60% Managers of Day Care of Children Services Nov 2010 2517 34% Practitioners in a Day Care of Children Service Sep 2011 20379 87% Support workers in a Day Care of Children Services June 2014 5001 45% All Residential School Care Accommodation Workers Nov 2013 369 38% Managers of Housing Support Services Jan 2014 1201 49% Managers of Care at Home Services Jan 2014 876 46%

Future Dates for Mandatory Registration

Part of the Register Date Register Opens Date of Mandatory Registration Support Workers in Adult Care Home Services April 2009 30 September 2015 Supervisors in Housing Support & Care at Home July 2014 30 June 2017 Workers in Housing Support & Care at Home 2017 Expected 2020

All workers new into their role are required to be registered within six months of starting in the new post. This includes workers in posts in the above categories where registration is not yet mandatory.

Eligibility

• Workers must be working in a service

regulated by the Care Inspectorate to be eligible for registration. Workers cannot apply for registration in advance of being recruited into a role.

• This requirement does not apply to social

workers.

• Workers already registered with another

regulatory body e.g. the Nursing and Midwifery Council are not eligible for registration with the SSSC.

• Volunteers are not eligible to be registered

with the SSSC.

Register Parts

• How do I know which part of the Register I

should be applying for? Workers should discuss this with their employers based on:

• Definitions of register parts on the SSSC

website

• The role the worker undertaking not their

job title

• Workers should apply for each part of the

Register they are carrying out the role for

Who is responsible for Registration?

• Employers are responsible for ensuring they

are employing registered workers – it can take up to 60 days to process an application for

• registration. It can take longer if the

application is referred to Fitness to Practise.

• Have you changed your contracts of

employment?

• As part of an inspection of a care service, the

Care Inspectorate are checking the registration status of staff.

• Workers are responsible for maintaining their

registration, including achieving qualifications.

Avoid delays in the application process

• Employer provide PVG Membership or Disclosure

Scotland number and date carried out at the point the application is endorsed

16 Digit Number commencing:

(2011) 11 _ _ _ _ _ _ _ _ _ _ _ _ _ _ (2012) 12 _ _ _ _ _ _ _ _ _ _ _ _ _ _ (2013) 13 _ _ _ _ _ _ _ _ _ _ _ _ _ _ (2014) 14 _ _ _ _ _ _ _ _ _ _ _ _ _ _

Avoid delays in the application process

• If a worker holds a qualification they must

provide a verified copy of their qualification

• certificate. We no longer require copies of ID

documents.

• Applicants should always provide the Care

Service number of the service they are working in.

• Provide as much information about criminal

convictions: Date, Offence, Disposal (including the amount of the fine if applicable).

• Create countersignatories in your organisation.

Lapsing Registration

The SSSC can remove someone from the Register without referral to a Registration Sub- Committee for the following reasons:

• Non-Payment of Annual Fee
• Failure to Renew
• Failure to Meet a Condition

Since March 2012:

Reason Total Lapsed - Failure to meet qualification condition 29 Lapsed - Failure to Renew Registration 1338 Lapsed - Non Payment of Annual Fee 6074 Total 7441

Change of Details

• It is important that applicants and registrants

keep us up to date as this may affect their eligibility for registration

• On average we are dealing with 1,000 change
• f details per week
• It is the registrant’s responsibility to keep us

up to date but we can accept updates from employers

• We are changing how we communicate with

registrants…….

MySSSC

Applicants

• Apply online

Registrants

• Pay Fees
• Renew

Registration

• Change of Details
• PRTL
• Apply for

Registration

Employers

• View employee

details

• Report changes to

employee details

• Endorse

applications

• Maintain

countersignatories

Universities

• Student results
• Notification of

commencement

• View student

details

• Report changes to

student details

• Endorse

applications

MySSSC – Common Issues

• Users changing their email address preventing

them from accessing they system.

• Applicants omitting to submit their application

after making payment.

• When selecting their current employment and

endorser search from the drop down list.

• The system shows the fee including £59 PVG fee

until the employer completes the PVG information.

• Make them aware that they have to submit their

application after paying the fee.

Contact the SSSC

The Scottish Social Services Council Compass House 11 Riverside Drive Dundee DD1 4NY Telephone: - 0845 60 30 891 registration@sssc.uk.com www.sssc.uk.com