SLIDE 1
INTRODUCTION
- Budget 2019 and BREXIT
- Economic Environment
- Tourism Overview
- Competitiveness
- Business Response
- Quality
- Innovation
- Skills Gap
Quality, Innovation and the Skills Gap
HOTELS UPDATE Tim Fenn CEO, Irish Hotels Federation INTRODUCTION - - PowerPoint PPT Presentation
HOTELS UPDATE Tim Fenn CEO, Irish Hotels Federation INTRODUCTION - - PowerPoint PPT Presentation
HOTELS UPDATE Tim Fenn CEO, Irish Hotels Federation INTRODUCTION Quality, Innovation and the Skills Gap Budget 2019 and BREXIT Economic Environment Tourism Overview Competitiveness Business Response Quality
SLIDE 2
SLIDE 3
BUDGET 2019
- VAT rate on tourism activities 13.5%
- Revenue Estimated increase:
- €466m 2019
- €560m for full year
- Regional and Rural Ireland €300m
- Hotel/Guesthouse Contribution ≈€150m/€180m
- 7.5 years
- 9% Right Rate
SLIDE 4
*
UK
Hotel VAT in Ireland now higher than 26 European countries with which we compete
European VAT Rates for Hotels
BUDGET 2019 and BREXIT
SLIDE 5
ECONOMIC ENVIRONMENT
- The ESRI forecasts 8.9% growth for Irish
Economy this year and 4.5% next year
- Unemployment should average 5.7% this
year, falling to 5.1% next year
SLIDE 6
TOURISM OVERVIEW
120K 140K 160K 180K 200K 220K 240K 260K 280K €4 bn €5 bn €6 bn €7 bn €8 bn €9 bn €10 bn 2011 2012 2013 2014 2015 2016 2017 2018
Employment Tourism Revenue
Tourism Revenue Employment
SLIDE 7
- Tourism employment is up 55% since Q2
- 2011. (overall employment up 22%)
- Opportunities for skilled, semi-skilled
and entry-level positions
- Full employment in wider economy
contributes to Skills Gap
TOURISM OVERVIEW
SLIDE 8
2018 Overseas Visitors YTD (Oct)
Overall Visitors Great Britain Rest of Europe North America +7.1% +1.1% +9.6% +13.7%
TOURISM OVERVIEW
SLIDE 9
TOURISM OVERVIEW
Opportunities Challenges
Strong access growth Interest in Ireland Positive Tourism Outlook Economic Growth Sustaining growth Securing stand-out for Ireland Competitive Market Uncertainty
£
SLIDE 10
BUSINESS RESPONSE
- Performance
- KPIs
- Costs
- Viability
- Sensitivity Analysis
- Financial structure
Each business should assess the implications for:
- Target Markets
- Growth
- Forecasts
- Sales Activity
- Customer engagement
- Clear Communication
SLIDE 11
- Service Quality
- Product Quality
- Healthy cash flow
QUALITY
Payroll running at
35% of turnover
Replacement investment at 4% of turnover
SLIDE 12
INNOVATION
- Investment in Innovation
- Technology
- Enhance Customer Experience
- Exceed Expectations
- Customer Journey
- Touch Points
- Efficiency
- Accessibility
Doing new things or doing old things new ways
SLIDE 13
SKILLS GAP
In order to address the Skills Gap our industry must improve labour supply and skills development with initiatives:
- At National Level
- At Enterprise Level
And in cooperation with State Agencies and Education Providers
SLIDE 14
SKILLS GAP
National Level Initiatives
- Careers Oversight Group (Fáilte Ireland)
- National Careers Showcase
- Get a Life in Tourism
- Work Experience Programme
- Career Visits to Schools
SLIDE 15
SKILLS GAP
National Level Initiatives
- Tourism Insight Programme
- IHF Branch Employee of the Year Award
- IHF National Employee of the Year Award
- National Employee Appreciation Day
- Careers Videos
SLIDE 16
National Employee of the Year
SLIDE 17
SKILLS GAP
Hospitality Education and Training
- ETBs, IOTs, Failte Ireland, SOLAS, Other
Representative Orgs.
- Develop new channels into the industry
- Apprenticeship Programmes
- Commis Chef 100 registered
- Chef De Parte started
- Traineeships
National Commis Chef Apprenticeship Programme
SLIDE 18
SKILLS GAP
Enterprise Level Initiatives Attracting and Nurturing Talent
SLIDE 19
SKILLS GAP
Enterprise Level Initiatives
- Driving Employee Retention
- Generational profile and requirements
- Flexible working options
- Communication
- Training & Development
- Reward & Recognition
- Employee Wellness
- Managing performance
- E-learning
SLIDE 20
A CAREER IN HOSPITALITY
SLIDE 21