HEROS Frequently Asked Questions WEBINAR SERIES 2016 Presenters - - PowerPoint PPT Presentation

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HEROS Frequently Asked Questions WEBINAR SERIES 2016 Presenters - - PowerPoint PPT Presentation

Aug 04, 2023 285 likes •746 views

HEROS Frequently Asked Questions WEBINAR SERIES 2016 Presenters Presenters: Lauren Hayes, Lauren McNamara, and Liz Zepeda (HUD OEE) Moderator: Ben Sturm (Cloudburst) Presentation is in listen-only mode Q & A session at end of

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HEROS Frequently Asked Questions

WEBINAR SERIES 2016

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Presenters

Presenters: Lauren Hayes, Lauren McNamara, and Liz Zepeda (HUD OEE) Moderator: Ben Sturm (Cloudburst)

  • Presentation is in listen-only mode
  • Q & A session at end of presentation

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Webinar Format

  • Webinar will last approximately 90 minutes and is

being recorded

  • Use the Question Pod to submit questions at any

time during the webinar

  • Submit unanswered questions:

https://www.hudexchange.info/ask-a-question

  • Use the Question Pod to request assistance with

technical difficulties

  • Feedback survey link and instructions to get credit

will be emailed

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Webinar Format

  • At certain points in today’s presentation, we may

be demonstrating a website and sharing our computer screen.

  • To see this most clearly, you may want to use the

“Full Screen” button in the upper right of the GoToWebinar window.

  • To submit a question, you will need to click the “Full

Screen” button again to resume normal view.

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Objectives

Provide an opportunity for HEROS Users to interact with HUD staff and test their knowledge of various HEROS topic areas. Update HEROS Users on system features, resource tools, and potential issues.

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Agenda

Tools and Resources Troubleshooting and System Updates FAQs by Category:

  • General HEROS Questions
  • Administration and User Roles
  • Starting a Review
  • Conducting Analysis
  • Tiered Reviews
  • Completing Reviews

Open Forum

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Tools and Resources

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Tools and Resources

HEROS User Guide

https://www.hudexchange.info/resource/3150/heros-user-guide

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Tools and Resources

HEROS “How To” Videos

https://www.hudexchange.info/environmental-review/heros-e- tutorials/

Topic Areas:

  • Introduction to HEROS
  • Performing an Environmental Review in HEROS
  • Performing a Tiered Environmental Review in

HEROS

  • HEROS Administration and Special User Rules

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Tools and Resources

HEROS Frequently Asked Questions

https://www.hudexchange.info/heros/faqs

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Tools and Resources

HUD Exchange ‘Ask A Question’

https://www.hudexchange.info/get-assistance/my-question/

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AAQ Feedback

  • For fastest resolution, check the FAQs first
  • If something is not working, let the HEROS team

know so that we can work on fixing it!

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Updates and Reminders

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Enhancements Coming to HEROS

Changes are coming to HEROS in Spring, 2017!

  • Improvements will focus on new user role functionality to

accommodate more partners, including

  • Public Housing Authorities
  • Non-profits
  • Lenders
  • Consultants & contractors
  • Making sharing reviews easier
  • Improving the 7015.15 screen
  • Allowing additional mitigation measures
  • New & improved reports
  • Clarifying text and requirements

More information to come…

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HEROS Status by Program

HUD Program HEROS Status Community Planning and Development CDBG, HOME, SHOP HEROS use optional (REs only) CoC Specialized paper formats preferred State programs HEROS not yet available Part 50 CPD HUD staff should use HEROS to process 58s rec’d in HEROS & all 50s Housing RAD, FHA Multifamily HUD staff should use HEROS now Public Housing Part 50 HEROS mandatory in Fall (HUD only) Part 58 Rollout anticipated in 2017 ONAP All Programs Rollout anticipated in 2017

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Document Uploads

HEROS accepts most kinds of document

  • For a full list of document types accepted, see HEROS FAQs
  • Very large documents like Phase I ASTMs will take longer to

upload

  • HEROS does not permit documents with special characters in

the file name

  • Check to make sure documents uploaded correctly – if the file

name does not appear next to/under the upload, the file did not upload

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FAQs on Uploads

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RROF/AUGF/Finalizing

When a review is completed in HEROS, the RROF must be sent to HUD via HEROS

  • Upload a signed paper copy of the RROF, OR the

Certifying Officer can certify the screen

  • Use the email notifications at the bottom of the screen to

submit to your HUD contact

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RROF/AUGF/Finalizing

After the 15 day HUD objection period HUD will inform the RE that the AUGF has been approved via a HEROS system generated email –

  • If you don’t hear from HUD, follow-up with the field office

directly

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RROF/AUGF/Finalizing

Only after receiving the AUGF from HUD, can the review be marked Complete and Archived. If the review is a CEST that converts to Exempt, it can be marked complete after obtaining the appropriate signatures.

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Screenshot from completed ERR!!

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FAQs by Category

  • Please select the most appropriate answer

to each poll question.

  • You may use the HEROS User Guide and FAQs to

help answer each question.

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General HEROS Questions

When will HEROS become mandatory?

  • A. It is mandatory now
  • B. It will never be mandatory
  • C. Anticipated to be mandatory sometime in 2018

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General HEROS Questions

How do HUD staff register for HEROS (once you are notified that your program is eligible)?

  • A. Email HEROSInfo
  • B. Submit an AAQ
  • C. Email the HEROS team
  • D. Ask your supervisor to submit a CHAMP request on your

behalf

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General HEROS Questions

How do Responsible Entities register for HEROS?

  • A. Submit an AAQ
  • B. Email HEROSInfo
  • C. Contact your FEO
  • D. Email your supervisor

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General HEROS Questions

Which of the following types of Part 58 reviews can be entered into HEROS by Responsible Entities now?

  • A. Public Housing
  • B. HOME
  • C. CoC
  • D. State-Administered CDBG

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General HEROS Questions

What’s the first thing I should do if I’m using HEROS and something doesn’t work?

  • A. Contact your FEO
  • B. Submit a question to AAQ
  • C. Check the HEROS FAQ
  • D. Email HEROSInfo

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General HEROS Questions

True or False: Two Responsible Entities can share a single environmental review in HEROS

  • A. True
  • B. False

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General HEROS Questions

True or False: Typing text into HEROS counts as being active in the system and will prevent you from timing out.

  • A. True
  • B. False

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Administrative and User Roles

Is the Certifying Officer required to have access to HEROS?

  • A. Yes
  • B. No
  • C. It is recommended but not required

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Administrative and User Roles

Are consultants able to access HEROS now?

  • A. Yes
  • B. Yes, but only in-house consultants
  • C. No

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Starting a Review

What do I do if I don’t know the project costs when I start an environmental review in HEROS?

  • A. Enter “0”
  • B. Enter a rough estimate
  • C. Leave it blank

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Conducting Analysis

What do I do if the “Validate Address” button won’t work?

  • A. Proceed without validating the address
  • B. Leave the address blank
  • C. Enter the project address (or addresses) in the

“Additional Location Information” textbox

  • D. Either A or C

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Conducting Analysis

True or False: You are required to generate an environmental review record each time you are prompted to do so on the screen.

  • A. True
  • B. False

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Conducting Analysis

What should you do if your compliance determination disappears?

  • A. Submit an AAQ identifying the name of the review and

affected Law and Authority Screen

  • B. Refer to the Troubleshooting FAQs for guidance
  • C. Contact HEROSInfo
  • D. Both A and B

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Conducting Analysis

How does HEROS determine which Laws and Authorities appear on the Mitigation screen?

  • A. It’s tailored to the specific law and authority screen and

depends on your responses to the questions within that screen

  • B. It’s based on your response to the question ‘Are formal

compliance steps or mitigation required?’ in the screen summary for each related law and authority

  • C. It’s based on the state where your project is located
  • D. All of the above

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Tiered Reviews

What resources should you refer to when starting a tiered review?

  • A. The HUD Exchange website
  • B. Your REO or FEO
  • C. The “How To” video on tiering reviews in HEROS
  • D. All of the above

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Tiered Reviews

True or False: To start a new tiered review, press the “Start a new environmental review” button on the HEROS Dashboard.

  • A. True
  • B. False

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Tiered Reviews

I am working on site-specific reviews for a broad-level tiered review I completed last year outside of HEROS. Can I complete the site-specific reviews in HEROS?

  • A. Yes, upload it to Screen 1240 – Site-Specific Reviews
  • B. No, only add if broad-level/Tier 1 is in HEROS

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Completing Reviews

When can I mark my CEST/EA review complete?

  • A. After receiving the AUGF (7015.16) from HUD
  • B. After sending the RROF (7015.15) to HUD
  • C. After the project is constructed
  • D. After uploading the signed signature page

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Completing Reviews

The 15-day HUD objection period is over, but I have not received the AUGF. Should I…?

  • A. Resubmit the RROF (7015.15) to HUD
  • B. Mark the review complete
  • C. Follow-up with my HUD contact via phone or email about

the status of the AUGF (7015.16)

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Completing Reviews

How long is my non-tiered environmental review record archived on the HUD Exchange?

  • A. 10 years
  • B. 1 year
  • C. 6 months
  • D. 5 years

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Q&A: Other Questions

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HUD Exchange

https://www.hudexchange.info/programs/environmental-review/

  • User Guide

https://www.hudexchange.info/resource/3150/heros-user-guide/

  • HEROS “How To” Videos

https://www.hudexchange.info/environmental-review/heros-e- tutorials/

  • Ask a Question

https://www.hudexchange.info/get-assistance/my-question/

  • FAQs

https://www.hudexchange.info/heros/faqs/

HEROS https://heros.hud.gov

Additional Information

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Evaluations

  • Feedback survey link and instructions to get credit

in LMS will be emailed to you

Summary

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Thank you for your participation!

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