GTS Centrex Business Oriented Virtual PBX What is GTS Centrex? GTS - - PowerPoint PPT Presentation

Business Oriented Virtual PBX

GTS Centrex

What is GTS Centrex?

GTS Centrex offers hosted unified communication services to enterprises of all sizes and call-centers, allowing for increased compatibility with different network operators and terminals.

• It offers fixed-mobile convergence, increased compatibility for hardware, software and network components

and a telecom-grade platform, all designed to replace and improve features of classic PBX.

• As a customer oriented product, GTS Centrex easily adapts to your business dynamic due to it’s scalable

features which facilitates our customers’ optimal cost control. GTS Centrex also provides solid business insights through various reporting/statistics options.

GTS Centrex main advantages:

Fixed-mobile Convergence Application Management Cost Efficiency & Control Quality Guarantee

GTS Centrex: Fixed-Mobile Convergence

Call forking to fixed and mobile terminals & Unique voicemail Voice call continuity

• 1. The Salesman is on a call with the Customer on his fixed phone but he has to leave the office.
• 2. Salesman presses a key on his mobile phone to pull the call. GTS Centrex allows Saleman’s mobile to

join the conversation transparently for the remote party.

• 3. The Salesman leaves the office and continues his call with the Customer from his mobile.

1 2 3

Centrex

Converged Voicemail Primary Business Number Centrex

Customer Salesman

Why do you need GTS Centrex?

• Control and knowledge with the help of Centrex generated reports and statistics
• Multi-site coverage to unify all of the customer’s offices
• Intuitive Interface & Desktop Companion allowing Customer management of the service
• Systematic recording feature allowing customer care functionalities

Application Management Cost Efficiency Quality Guarantee

• 3 User Packages to suit all needs with extra functionalities available on demand
• Easily scalable service up to any size, depending on the customer’s needs
• Increased compatibility for hardware, software and network components removing the need to invest in expensive

PBX hardware and maintenance

• Voice provider compatibility allowing for usage of GTS Centrex with other voice providers
• Updates and maintenance work handled by GTS
• On the fly recording functionalities, cutting any related additional costs
• Years of GTS experience with PBX solutions, continuously improving our services
• High availability of a telecom-grade platform, unlike classic PBXs
• Guaranteed 24 x 7 support
• Single Point of Contact for all voice-related issues meaning faster support in any situation
• Professional services on demand

GTS Centrex: rich set of features

PBX

• Extension / virtual number dialing
• Speed dial
• Call return / Park / Pick-up
• Last number redial
• Call Hold / Retrieve / Transfer
• Blind / announced transfer
• Call forwarding (on always, busy, no

answer, selective, time dependent)

• Anonymous call rejection
• White / Black Listing / Screening
• Call waiting
• Do not disturb
• CLIR
• Call queueing
• N-way conferencing
• Presence management
• Multi-terminal
• Call forking
• Free Seating
• Paging Groups
• Rich Desktop Client
• Click2call

Voice Mail

• User authentication
• Password management
• Message waiting indicator
• Listen / delete message
• Message notification by e-mail
• Forward message to extension
• Call back sender
• Group mailbox
• Audio name recording
• Personal greeting recording
• Date & time stamp

User Group

• Ring pattern (cyclic / sequential

/ all at once)

• Call queueing
• PSTN number assignment
• Distinctive ringing

Advanced features

• Auto-attendant with dial by

name/extension

• Boss/secretary filtering
• CRM integration
• Ad-hoc call recording
• Systematic call recording
• Instant Messaging (chat)
• Multiple web and desktop

applications

• Welcome attendant with IVR editor
• Scheduled conferences with

PIN/password Mobility

• Mobile Selfcare with Directory
• DISA
• Remote Call Control (CTI)
• Call continuity
• One number and one voice mail

Call Center

• Agent login / logout / pause
• Overflow
• Barge In / Monitor
• Call queueing
• Statistics
• Reporting
• Calendar
• ETA notification
• Callback
• CRM integration

Groups

GTS Centrex: rich set of features

AutoAttendant/Switchboard Call Center (inbound) Conference Bridge

• Ring / Hunt / Cyclic / Sequential Groups (Busy policy …)
• Diversion / Path Display on Phone
• Group Mailbox & Forwardings
• Queuing
• Paging
• Recording
• ACD Client (agent)
• ACD Console (supervisor)
• Calendar
• Shared Agents
• Priority Queues, Skills
• Overflow
• Login / Logout / Pause
• Barge-in, Monitor-in, Recording
• ETA notification
• Statistics / Reports
• To Single / Group of Attendants
• AutoAttendant
• Welcome Attendant
• Boss / Secretary
• Skill tags
• Meet-me conference
• Monitoring
• Barge-in, Monitor-in
• Recording
• Scheduled conferences with

PIN/password

GTS Centrex User Packages: meeting enterprise needs

Basic User

• 2 Terminals and extension dialing with end user application to manage the extension
• Company Attendant IVR, FMC (parallel ringing, VCC), N-way Conference, Forwarding Rules,

PSTN number assignment

• GTS MyIstra web selfcare
• Advanced PBX: Voicemail, transfer, forwarding, CRM integration, hot desking etc

Enhanced User

• Additional terminal (eg Mobile logical terminal)
• End user application to manage his extension, accessible from both desktop and mobile.
• On-the-Fly call recording, Extended IVR pack (Queuing Service, Screening IVR Service, Away

IVR service, live voicemail screening), User calendar Call Center user (agent, supervisor)

• Fixed work position with desk telephone or softphone on PC
• Console ACD: Windows or web application to monitor ACD group
• End user application to manage extension
• Advanced PBX: queuing in ACD group, ACD agent, ACD supervisor, transfer, CRM integration etc

Call center: Supervisor & Agents

ACD CALL

SUPERVISION REPORTING

Application Management

Desktop Companion

Major features:

• Click to Dial / Call Control
• Voice Messages
• Directories
• Presence
• Chat
• Unified history
• CRM integration

Same application for ACD agent:

• ACD tab visible only for ACD agents
• ACD queues (calendars, agents, calling parties)
• Agent statistics
• Start/end session
• Communication management tool
• Remote control of your IP phone
• UC interface
• Softphone
• Available in both Windows and Web versions (Linux/Mac),

with the same set of features

Presence and IM Contacts (Corporate, personnal) Integration (Outlook, Click to Call) Settings control (FWD, CLI, Language) Voicemail (Consult, email) Advanced services (ACD, Conference, CRM) Histories (calls, voicemail, IM)

HTML5 end user self-care, from any web browser

Receptionist Features & Switchboard

Receptionist Services: Switchboard:

• Web-based Switchboard or Windows

Client App

• Companion to physical phone or

embedded softphone

• Touch-screen compatible
• Call Control / VIP-Favorites / Directory

Areas

• Skill tags
• Forward Rules control

Company Administration allows the switchboard user to administrate and maintain aspects of the company directory.

Welcome Attendant – IVR Editor

Easy-to-use interface to create your welcome service

• Time-based filtering (hour/day)
• Multi-levels menus (DTMF recognition)
• Audio files upload and live recording
• Management of redirections
• Management of skills

1 2 3

NO ADMIN SALES MKT Play Welcome Menu (DTMF) Play Closed Message

Open Time Check

Voice Mail YES

Certified CPEs (with auto provisioning)

GTS Telecom

www.gts.ro sales@gts.ro +40312 200 200 +40312 200 222