Growth Through Superior Customer Experience 2019 Annual Meeting of - - PowerPoint PPT Presentation

Growth Through Superior Customer Experience

2019 Annual Meeting of Stockholders April 9, 2019

Preliminary Statements

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Forward Looking Statements This document contains certain forward-looking statements. These statements are based on the company’s current expectations as to the outcome and timing of future events. All statements, other than statements of historical facts, that address activities or results that the company plans, expects, believes, projects, estimates or anticipates will, should or may occur in the future are forward-looking

• statements. Actual results for future periods may differ materially from those expressed or implied by

these forward-looking statements due to a number of uncertainties and other factors, including

• perating risks, liquidity risks, legislative or regulatory developments, market factors and current or

future litigation. For a discussion of these and other factors affecting the company’s business and prospects, see the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. The company undertakes no obligation to update or revise forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events or changes to future operating results over time. Other Information This information should be read in conjunction with, and not in lieu of, the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. Those reports contain important information about the company’s business and performance, including financial statements prepared in accordance with U.S. generally accepted accounting principles, as well as a description of the important risk factors that may materially and adversely affect our business, financial condition or results of operations. All market comparisons are based on available information from similar publicly traded companies.

Agenda

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I. Opening Remarks II. Commentary on Annual Results III. Outstanding Pawn Performance IV. Taking Market Share V. Drivers to Growth VI. Q&A

Company Overview

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Formed in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin

• America. The company also sells merchandise, primarily

collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short-term cash needs of consumers who are cash and credit constrained, focusing on an industry-leading customer experience. 48% of EZCORP total pawn stores are now in Latin America, specifically Mexico, Guatemala, El Salvador, Honduras, and Peru. Added 223 Latin America stores since 12/31/16 through acquisitions and new store

• penings.

KEY STATISTICS

IPO Date 8/27/1991 Headquarters Austin, TX Market Capitalization (52 Week Range as of 4/5/19) $413m to $837m Share Price (at 4/5/19) $9.92 Share Price (Closing price range since 2018 Annual Shareholder Meeting) $7.45 to $15.10 Total Revenue in FY18 $813.5m Profit Before Tax in FY18 $57.1m Diluted Earnings Per Share in FY18 $0.69 Index inclusion: Russell 2000, S&P SmallCap 600, S&P 1000, NASDAQ Composite

PAWN STORE LOCATIONS as of 12/31/18

United States 508 Latin America 462

FINANCIAL SERVICES LOCATIONS as of 12/31/18

Cash Max in Canada 27

Increasing Operating Leverage

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EBITDA figures adjusted for discrete items. See Appendix for reconciliations.

Long-Term Growth 26% CAGR (F2016-F2018) Consistent EBITDA 1% CAGR (F2016-F2018) Growth Market 56% CAGR (F2016-F2018)

Outstanding Pawn Performance – U.S.

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SUPERIOR STORE PERFORMANCE

Quarter Ended December 31, 2018

EZCORP

Public Peer EZCORP Relative to Peer Store Count 508 1,077 Net Revenues per store $200 $158 27% Pawn Loans Outstanding per store $305 $252 21% Pawn Service Charges per store $127 $89 43% Average Monthly PLO Yield 14% 12% 200bps Sales per store $187 $182 3% Sales Gross Profit per store $71 $68 4% Merchandise Sales Margin 37.8% 37.3% 50bps Inventory Turns 1.8x 2.7x (0.9x)

Amounts in this slide are based on company GAAP results, average store count, and per store amounts are in thousands.

EXCELLING IN SERVING AND SATISFYING CUSTOMERS’ NEEDS

Outstanding Pawn Performance – Latin America

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SUPERIOR STORE PERFORMANCE

Quarter Ended December 31, 2018

EZCORP

Public Peer EZCORP Relative to Peer

Store Count 462 1,379 Net Revenues per store $60 $61 (2%) Pawn Loans Outstanding per store $84 $66 27% Pawn Service Charges per store $42 $31 35% Average Monthly PLO Yield 15% 14% 100bps Sales per store $57 $84 (32%) Sales Gross Profit per store $17 $30 (43%) Merchandise Sales Margin 30.7% 36.2% (550bps) Inventory Turns 2.6x 4.1x (1.5x)

EXCELLING IN SERVING AND SATISFYING CUSTOMERS’ NEEDS

Amounts in this slide are based on company GAAP results, average store count, and per store amounts are in thousands.

U.S. Pawn – Taking Market Share

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Weighted average based on available information from each company’s public filings. This information may be determined or calculated differently by companies, limiting the usefulness of these measures for comparative purposes. EZCORP Same Store PLO in US stores unaffected by Hurricanes Harvey and Irma were +3%, +2%, -1%, and +2% in the quarters one to four in FY18. Amounts in this slide are based on company GAAP results, average store count, and per store amounts are in thousands.

Latin America Pawn – Taking Market Share

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Weighted average based on available information from each company’s public filings. This information may be determined or calculated differently by companies, limiting the usefulness of these measures for comparative purposes. Amounts in this slide are based on company GAAP results, average store count, and per store amounts are in thousands.

Drivers to Growth Creating Long-Term Shareholder Value

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Excelling In Serving And Satisfying Customers’ Needs

CURRENT FUTURE

CUSTOMER EXPERIENCE LEADERSHIP

Drives Strong Competitive Advantage Proven management track record of execution and market share gains Incentives, rewards, systems and coaching Team members Best-in-class customer experience and satisfying customers’ need for cash Quality, scalability, strong margins and

• perating leverage

Broaden footprint to serve larger share of global unbanked and underbanked community Differentiated data-driven/digital customer engagement creating a more robust presence in our customers’ financial life cycle POS2 evolution using product and customer insights and AI to drive higher returns on earnings assets (PLO and inventory yield)

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GAAP to Non-GAAP Reconciliation

In addition to the financial information prepared in conformity with generally accepted accounting principles in the United States

• f America ("GAAP"), we provide certain other financial information that is adjusted to exclude the impact of restructuring and

restatement charges and other discreet items and to reflect the results of our Latin America Pawn operations on a constant currency basis. We believe that presentation of the non-GAAP financial information is meaningful and useful in evaluating and comparing our operating results across accounting periods and understanding the operating and financial performance of our

• business. We believe that the non-GAAP financial information reflects an additional way of viewing aspects of our business that,

when viewed with our GAAP results, provides a more complete understanding of factors and trends affecting our business. We provide non-GAAP financial information for informational purposes and to enhance understanding of our GAAP consolidated financial statements. You should consider the non-GAAP information in addition to, but not instead of or superior to, our results prepared in accordance with GAAP. Non-GAAP financial information may be determined or calculated differently by other companies, limiting the usefulness of that information for comparative purposes.