Growth Through Superior Customer Experience Fourth Quarter and - PowerPoint PPT Presentation

Growth Through Superior Customer Experience Fourth Quarter and Full-Year Fiscal 2018 Conference Call November 15, 2018

Preliminary Statements Forward Looking Statements This document contains certain forward-looking statements. These statements are based on the company’s current expectations as to the outcome and timing of future events. All statements, other than statements of historical facts, that address activities or results that the company plans, expects, believes, projects, estimates or anticipates will, should or may occur in the future are forward-looking statements. Actual results for future periods may differ materially from those expressed or implied by these forward-looking statements due to a number of uncertainties and other factors, including operating risks, liquidity risks, legislative or regulatory developments, market factors and current or future litigation. For a discussion of these and other factors affecting the company’s business and prospects, see the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. The company undertakes no obligation to update or revise forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events or changes to future operating results over time. Other Information This information should be read in conjunction with, and not in lieu of, the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. Those reports contain important information about the company’s business and performance, including financial statements prepared in accordance with U.S. generally accepted accounting principles, as well as a description of the important risk factors that may materially and adversely affect our business, financial condition or results of operations. All market comparisons are based on available information from similar publicly traded companies. 2

Highlights Q4 Accelerating Growth Reflects Focus on Customer Experience 1 • PLO up 18% to $199m • Market leading merchandise margin up 120bps to 37% • EBITDA increased 35% to $28m in Q4 Adjusted EPS up 38% • Adjusted profit before tax increased 38% to $16.2m in Q4 2 • PLO up 110% to $44m • 18 consecutive quarters of Same Store PLO growth; Exceptional Growth in market leading Same Store PLO growth of 7% • PLO per store of $96k (GAAP); highest year-end PLO per store since 2008 Latin America • 84% (+207 stores) increase in LatAm store count, ending at 453 stores • Profit before tax increased 86% to $9.9m in Q4 3 • Same Store PLO growth of 5% Customer Experience • 9 consecutive quarters of market leading PLO per store ending at $305k (GAAP); highest year-end PLO per store since 2011 Leadership Drives Growth • Merchandise margin improved 240bps to 39% in U.S. Pawn • Unadjusted EBITDA up 15% in Q4 4 • Strong balance sheet with cash balance up 74% to $286m provides Continued Opportunities strategic flexibility • AlphaCredit payments remain current; $38m received in FY18 and expect for Business Expansion $30m in FY19 related to declining principal balance and Growth • Focus on customer experience and leveraging predictive analytics provides growth potential Amounts in this presentation are continuing operations only and comparisons are relative to same period in prior year unless otherwise stated. Amounts in this slide are adjusted for discrete items and constant currency unless otherwise identified. EZCORP Same Store amounts in this presentation exclude pawn stores acquired unless outstanding for the entire periods presented. 3 See “EZCORP GAAP Results” in “Additional Information” and “GAAP to Non-GAAP Reconciliation.”

Continued Improvements in Operating Leverage Focused Execution Delivers Q4 Proven Pawn Expertise and EBITDA Growth Outstanding Results in Growth Market Q1, Q2, Q3 Continued Growth EBITDA U.S. Pawn EBITDA Latin America Pawn EBITDA Consolidated A G R % C 6 R G 28% CAGR A C % 0 6 $100.6 $125.5 $35.9 $85.7 $116.5 $113.4 $28.0 $106.7 $30.3* $28.3* $20.7 $10.7 $24.2 $63.0 $25.1 Up 35% Up 7% $3.3 Q4FY18 Q4FY18 Up 93% $ 47.5 $19.4 Q4FY18 Up 17% $2.4 Up 8% FY18 $5.5 $14.7 FY18 Up 85% $4.0 $8.7 FY18 $2.7 FY15 FY16 FY17 FY18 FY15 FY16 FY17 FY18 FY15 FY16 FY17 FY18 FY EBITDA / 12% 15% 20% 21% 31% 31% 31%* 32%* 23% 30% 35% 37% Net Revenue *Excludes estimated impact of hurricanes on PSC. Amounts in this slide are in millions and adjusted for discrete items and constant currency. 4 See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.”

Customer Experience Leadership Is Rewarded Consolidated EBITDA 28% CAGR FY15 to FY18 More Efficient and $100.6m Productive Support Center Loan Values Based on Customer and Product Analytics Customer Engagement and Satisfying Their Needs For Cash 17% Annual Corporate $47.5m Expense Savings 22% Higher Annual Merchandise Gross Profit 350bps 24% Increase In PLO and Merchandise Annual PSC Margin increase FY15 FY18 Comparisons are FY18 relative to FY15. Amounts are continuing operations only, adjusted for discrete items. 5 See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.”

Positioned For Growth Q4FY18 FY18 Acceleration in fourth quarter and - - Pawn Loans Outstanding (PLO)* +18% strong results for the year reflect our Pawn Store Count* +27% - - continued EBITDA +35% +17% investment in customer experience EBITDA Margin +310bps +120bps Successful Focus on Net Revenue Growth Customer Experience Leadership in FY19 *at end of period Amounts are continuing operations only and adjusted for discrete items. Comparisons are relative to the same period in prior year. 6 See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.”

Significant Increase in Latin America Store Count 84% Increase in FY18 FY2018 47% of EZCORP pawn stores are in Latin • America as of September 30, 2018, Beginning 246 specifically Mexico, Guatemala, Acquired 196 El Salvador, Honduras, and Peru New 12 Closed 1 84% increase (+207 stores) in LatAm • Total 453 store count in FY18 to 453 stores LatAm contributed 28% of total EZCORP • pawn profit in Q4, up from 17% in Q4FY17 EZCORP Pawn Store Count Unique pawn operating model drives • 9/30/18 proven customer experience leadership Latin America and accretion in acquisitions and store stores on openings U.S. Pawn 9/30/17 246 53% Delivered first year ROIC on GPMX • 508 acquisition of 12%. On track for year 3 ROIC of >15% Latin America 207 net stores acquired or opened in FY18 7

Investment In Business Cash Flow Cash Flow and Investment In Business $88.7 FY16 FY17 FY18 Net Cash From Operating Activities $68.1 $58.0 $88.7 $68.1 Fund PLO Growth (13.0) (15.6) (18.9) $58.0 Operating Cash Flow 55.1 42.4 69.8 AlphaCredit Principal Repayments - - 29.5 32.4 Cash Flow Including AlphaCredit 55,1 71.9 102.2 Capital Expenditures (13.3) (25.0) (40.5) Cash Flow After Capital Expenditures $41.8 $46.9 $61.7 $11 FY16 FY17 FY18 FY18 Receipts From AlphaCredit Invested In Business $40.5 1 Discretionary Reinvestment In Stores $32.4 $16.2 2 Other Investments For Growth $13.2 2 207 $11.1 Maintenance CapEx AlphaCredit Principal CapEx 2 Investments in new stores, POS, leveraging Repayments predictive analytics, and migration to cloud computing 1 $32.4m principal repayments excludes $5.6 cash interest received from AlphaCredit in FY18. 8 Amounts in this slide are in millions.

Focus on Business Execution and Pawn Fundamentals Leads to Profit Growth U.S. Pawn Q4FY18 ASSETS INCOME STATEMENT SAME SAME STORE STORE Disciplined approach to pawn lending delivered market leading 3% increase in Same Store PLO drove similar increase in pawn service UP 2% 1 UP 3% 1 per store metrics on PLO, PSC, and Net Revenue charges Pawn Loans Pawn Service Effective inventory management led to improved inventory Serving and satisfying customers’ need for cash fuels continued Same Outstanding Charges Total position relative to PLO growth again this quarter while expanding Store PLO growth Up 5% Up 3% to $63m merchandise margin Purchases ADJUSTED ADJUSTED Quality + = - = NET REVENUE TOTAL EXPENSES ADJUSTED PBT + Store Up 7% to $26m Manager Forfeitures Up 5% to $96m Up 4% to $70m GROSS SAME Same Store PROFIT STORE SAME STORE Sales Up 2% 1 UP 6% 1 UP 9% 1 Inventory Profit growth as recovery continued from the impact of Sales Gross Profit Up 2%; Hurricanes Harvey and Irma Up 8% vs. up 7% in to $33m Q3FY18 Merchandise Margin 39% Improved PLO and well-controlled inventory position. PLO was up PLO monthly yield of 14% vs. 13% (GAAP) • • 5% with inventory up 2% Inventory turns consistent at 1.9x (GAAP) • Market leading PLO per store at $305k (GAAP), the highest year • ending per store balance in seven years while maintaining high Focus on serving our customer helped drive increase in ROEA to • redemption rate 135% from 130% (GAAP) 1 Excludes estimated impact of hurricanes on PSC. See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.” 9 Sales Gross Profit includes Merchandise Gross Profit, Scrap Gross Profit, and Other Revenue.