Group Flights Conducted by YouGov on behalf of Civil Aviation - - PowerPoint PPT Presentation

Conducted by YouGov on behalf of Civil Aviation Authority Fieldwork Dates: 28th December 2017 - 9th January 2018

Group Flights

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Group Flights

ACF_Q1. For the following question, by "fly as part of a group", we mean flying anywhere (i.e. inside or out of the UK) with more than one person (e.g. with a partner, friends, family, colleagues, etc.) AND having booked the tickets together as one transaction. This can be flying for business or leisure, and includes flights booked within package holidays or on their own. When, if ever, did you LAST fly anywhere as part of a group where you personally booked the tickets? (Please select the option that best applies. If you are unsure, please give your best estimate)

39% 4% 20% 8% 10% 10% 6% 4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Not applicable - I have never flown anywhere as part of a group where I was the ticket booker Don't know/ can't recall More than 2 years ago More than 12 months ago, but within the last 2 years More than 6 months ago, but within the last 12 months More than 3 months ago, but within the last 6 months More than 1 month ago, but within the last 3 months Within the last month Base: All GB adults (14716)

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Group Flights

ACF_Q2_4. For the following questions, if you have flown as part of a group where you booked the tickets on more than one occasion in the last year, please think about the MOST recent time. Including yourself, how many, if any, of each of the following types of people were in the group that you booked for? (Please select one option in each column)

• Adult(s) aged 17 years or older

1% 2% 0% 1% 1% 2% 3% 9% 10% 64% 6% 2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall 10 or more 9 8 7 6 5 4 3 2 1 0 - i.e. none Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q2_3. For the following questions, if you have flown as part of a group where you booked the tickets on more than one occasion in the last year, please think about the MOST recent time. Including yourself, how many, if any, of each of the following types of people were in the group that you booked for? (Please select one option in each column)

• Child(ren) aged 13 to 16 years old

5% 0% 0% 0% 0% 0% 0% 0% 1% 2% 7% 84%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall 10 or more 9 8 7 6 5 4 3 2 1 0 - i.e. none Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q2_2. For the following questions, if you have flown as part of a group where you booked the tickets on more than one occasion in the last year, please think about the MOST recent time. Including yourself, how many, if any, of each of the following types of people were in the group that you booked for? (Please select one option in each column)

• Child(ren) aged 2 to 12 years old

4% 0% 0% 0% 0% 0% 0% 1% 1% 7% 9% 77%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall 10 or more 9 8 7 6 5 4 3 2 1 0 - i.e. none Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q2_1. For the following questions, if you have flown as part of a group where you booked the tickets on more than one occasion in the last year, please think about the MOST recent time. Including yourself, how many, if any, of each of the following types of people were in the group that you booked for? (Please select one option in each column)

• Infant(s) aged 2 or under

5% 0% 0% 0% 0% 0% 0% 0% 1% 1% 4% 89%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall 10 or more 9 8 7 6 5 4 3 2 1 0 - i.e. none Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q2b. For the following question, by "disability, health or medical condition", we mean physical conditions affecting movement, balance, vision or hearing,

• r non-physical disabilities or health conditions (e.g. affecting thinking, remembering, learning, communications, mental health or social relationships). It could

also include temporary conditions that could be impacted by air travel, such as pregnancy or injury. Did yourself or anyone else in the group booking have a disability, health or medical condition that would have an impact on travelling?

1% 2% 83% 14%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Prefer not to say Don't know No, I/ they didn't Yes, I/ they did Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q3. Still thinking about the MOST recent time you flew as part of a group where you booked the tickets... Which ONE, if any, of the following BEST describes the reason for the travel? (If your answer doesn't appear in the list, please type it in the "Other" box)

1% 2% 1% 3% 12% 82%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know Other For education/ study reasons For business/ work To visit friends or relatives As a holiday/ short break Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q4a. Still thinking about the MOST recent time you flew as part of a group where you were the ticket booker. If you booked tickets for a return trip please think about the first flight you took (i.e. the outbound flight). From which ONE of the following places did your flight depart from?

0% 9% 1% 9% 0% 80%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know Outside the UK Wales Scotland Northern Ireland England Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q4b. Which ONE, if any, of the following countries/ places did you fly to (i.e. the final destination of the outbound flight)? (If your answer doesn't appear in the list, please type it in the "Other" box)

5% 2% 3% 6% 5% 4% 5% 1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Portugal Poland Netherlands Italy Greece Germany France Denmark Canada Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q4b. Which ONE, if any, of the following countries/ places did you fly to (i.e. the final destination of the outbound flight)? (If your answer doesn't appear in the list, please type it in the "Other" box) (continued 2)

0% 24% 5% 7% 1% 2% 1% 24% 2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know Other UK USA United Arab Emirates (UAE) Turkey Switzerland Spain Republic of Ireland Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q4c. For the following question, if you flew with more than one airline on the outbound journey, please think about the airline you flew with FIRST. Which ONE, if any, of the following airlines did you fly with? (If your answer doesn't appear in the list, please type it in the "Other" box)

2% 3% 1% 2% 8% 3% 2% 22% 11% 0% 1% 0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Norwegian Air International Monarch Airlines Lufthansa KLM Royal Dutch Airlines Jet2.com Flybe Emirates easyJet British Airways (BA) BA CityFlyer American Airlines Aer Lingus Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q4c. For the following question, if you flew with more than one airline on the outbound journey, please think about the airline you flew with FIRST. Which ONE, if any, of the following airlines did you fly with? (If your answer doesn't appear in the list, please type it in the "Other" box) (continued 2)

3% 8% 1% 3% 0% 1% 9% 6% 0% 14% 0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know Other Wizz Air Virgin Atlantic Vueling Airlines United Airlines TUI Airways (previously Thomson Airways) Thomas Cook SAS Ryanair Qatar Airways Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q5. When people book flight tickets for groups of people all within one transaction the airline may not automatically allocate the seats together, so people in the group may have to sit separately on the flight. Before taking this survey, which ONE of the following statements best applies to you?

13% 40% 47%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% I was not aware that airlines may not allocate groups seating together I was aware of this and think most airlines do not automatically allocate groups seating together I was aware of this, but think most airlines automatically allocate groups seating together Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q6. For the following questions, please continue to think about the MOST recent time you flew as part of a group where you booked the tickets. If you booked tickets for a return trip please think about the FIRST flight you took (i.e. the outbound flight). Did the whole group you were with sit together on the flight?

1% 18% 81%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall No, we did not all sit together Yes, we all sat together Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q7. You said you sat together as a group on the flight... Which ONE of the following BEST describes how you were able to sit together?

2% 4% 34% 4% 4% 52%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall None of these We paid extra to guarantee we could sit together We all sat together at no extra cost, but only after swapping seats with people on the flight as we were initially placed apart We all sat together at no extra cost, but only after changing seats at check-in as we were initially placed apart We were all given seats near each other straight away, at no extra cost Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, and sat together on the flight (3469)

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Group Flights

ACF_Q8. You said you did not sit together as a group on the flight... Which ONE of the following BEST describes why you didn't sit together?

2% 6% 16% 17% 34% 16% 7% 2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall None of these We wanted to sit together but it was too expensive to pay extra to do so We did not sit together as we were not bothered about doing so (e.g. it was a short flight, we didn't mind sitting apart, etc.) We did not sit together as we were not bothered enough about being separated to pay extra to sit together We did not sit together because there was no option to do so (e.g. we couldn't select our seats, seats next to each other were already taken, etc.) We did not sit together because we didn't know until we boarded the plane that our seats were apart We did not all sit together despite paying extra to do so Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, and did not sit together on the flight (769)

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Group Flights

• Q15a. You said you paid extra to guarantee seats next to each other on the most recent time you flew as part of a group where you booked the tickets...

Did you get to sit together in the end?

1% 99%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% No, we didn't Yes, we did Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, and paid extra to guarantee seats together (1224)

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Group Flights

Q15b_rc. You did not pay extra to guarantee seats next to each other on the most recent time you flew as part of a group where you booked the tickets... Did you get to sit together in the end? (recoded)

25% 75%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% No, we didn't Yes, we did Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, and did not pay extra to guarantee seats together (3014)

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Group Flights

ACF_Q11. You said you had paid extra to guarantee your group would sit together... Which, if any, of the following are reasons why you paid for this? (Please select all that apply. If your answer doesn't appear in the list, please type it in the "Other" box)

2% 8% 1% 5% 12% 18% 19% 61%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall Other I/ we didn't have time to find another flight where we didn't have to pay to sit together I/ someone in my group had a disability, health or medical condition that would have an impact on travelling It was a special occasion, so it was important that we sat together I/ we were travelling with children I/ we find it stressful to be separated from travel companions We didn't want to risk not sitting together if we didn't pay Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, who paid extra to guarantee seats together (1224)

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Group Flights

ACF_Q10. As a reminder, if you booked tickets for a return trip please think about the FIRST flight you took (i.e. the outbound flight). Approximately how much money did you pay, per seat, to sit together? (If you are unsure, please give your best estimate)

17% 8% 5% 6% 9% 18% 28% 9%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall £30 or more £25 to £29.99 £20 to £24.99 £15 to £19.99 £10 to £14.99 £5 to £9.99 Less than £5 Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, who paid extra to guarantee seats together (1224)

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Group Flights

ACF_Q9. At which stage were you FIRST made aware by the airline that you would need to pay to ensure your group could sit together? (Please select the

• ption that best applies. If your answer doesn't appear in the list, please type it in the "Other" box)

10% 17% 9% 3% 2% 2% 6% 27% 25%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Not applicable - I was never made aware by the airline that I may need to pay more to guarantee sitting together Not applicable – the airline I flew with did not charge more to guarantee seats together as a group Don't know Other At check-in at the airport Via an email unrelated to receiving my boarding passes When I received an email with my boarding passes When I initially purchased the tickets Before purchasing the tickets (e.g. when researching flights, prices, etc.) Base: All GB adults online who have flown as part of a group where they were the ticket holder in the last year (4296)

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Group Flights

ACF_Q12. You previously said you were FIRST made aware before purchasing or when you initially purchased the tickets that you would need to pay more to guarantee sitting together... Which ONE of the following statements best applies to you?

10% 63% 15% 12%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall It didn't make me want to look for flights with a different company It made me want to look for flights with a different company, but I didn't (e.g. didn't have time to, the people I was flying with wanted to go with this airline, etc.) I looked for flights with a different company when finding this out, but still booked them with this company Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, who were told when initially purchasing the tickets they would need to pay more to guarantee seats together (2239)

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Group Flights

ACF_Q12b. Thinking about when you were made aware you would need to pay more to guarantee sitting together as a group... Which ONE of the following statements BEST describes how it made you feel about the airline?

4% 6% 44% 36% 10%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know None of these It didn't affect my feelings towards the airline It made me feel negatively towards the airline, but I was/ am still happy to use them in the future It made me not want to use the airline again in the future Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year, who were told they would need to pay more to guarantee seats together (3148)

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Group Flights

ACF_Q14. For the following question, please think about ANY time you flew as part of a group where you booked the tickets in the last 12 months... Have your group had to sit separately on ANY of these flights?

4% 66% 30%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/ can't recall No, we haven't Yes, we have Base: All GB adults who have flown as part of a group where they were the ticket holder in the last year (4296)

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