Good Morning Zipform Digital Our Journey I.T Company Technology - - PowerPoint PPT Presentation

Revenue Management Association – Conference 2019

Good Morning

Zipform Digital – Our Journey

1984

Inception, providing computer stationery Expanded into print and mail, producing personalised communications

1993 2005

First company in WA to install continuous, inkjet printer Upgraded to Pitney Bowes, Document Composition Software

2009 2013

Upgraded to Canon OCE, Colourstream Inkjet Printer Migration to Zipform Digital, Offering IT Solutions

2014 2016

Focus on digital transformation & software development

2011

Integration of smart PDF, ‘Paynow’ and payment gateways Developed online Web Archive Portal

2012

Personalised Interactive Video (PIV) ISO 9001:2015

2017 2018

Agent Solution, API Integrations

Print & Mail House I.T Company Technology Partner

Procurement Australia Panel Supplier. ISO 27001 Data Security Certification. Chat Bots, Data Analytics

2019

About Us?

• Part of Zipform Group - 35 years experience
• Service Metro & Regional LG in WA & VIC
• State Government & Commercial clients across Australia
• Melbourne office – Account Management & Technical Support
• ISO 9001:2015 Quality Management System Certified
• ISO 27001 Information Security Management – Testing & Certification 2019
• Procurement Australia Authorised Supplier

• Printing Services Contract 2011/6035
• Contract term is 4 years from 1st December 2018
• No cost to member & tender process completed by Procurement Australia
• Select suppliers from panel for RFQ
• Letter of intent to become a Procurement Australia member
• Contact Procurement Australia for further details

Rates Services

• Multi-channel data processing, analytics, enrichment & management
• BPay View new set-up, transfer, hosting & management
• Email - registration management, send and reporting
• Archive – backload, edit document, email PDF from archive
• Portal solutions - Rates Admin, Customer account, Rental Agents
• SMS – adhoc or auto reminders
• High speed digital printing & multiple document inserting

What can we do?

• Process 2.5 million data records per month
• Digital archive over 2 million documents per month
• Send over 800,000 emails per month
• Send over 150,000 SMS per month
• Print & Mail 1.5 million mail packs per month

Rum Charles – Keynote speaker Lorne 2017

• Email is dead!
• 90 minutes = average time

to read emails!

• Future Customers bypassed

email!

Why Instant Messaging?

• SMS is #1 communication

channel for teens & millennials

• SMS 3-8 times more preferred

than 1-2-1 conversations

• 3 minutes is the average open

time for an SMS received

Agent Solution – Digital Transformation

Why Rental Agents?

• Major stakeholder group & difficult to deliver in bulk digitally
• Difficult to manage and administer for councils and agents
• Higher risk – slow and potential loss of delivery
• Agents have been requesting for some time a digital solution
• No self-serve of copy notices to major stakeholder group.

“I think the rates portal is fantastic. Was easy to use and downloads

were quick. So many savings with the introduction of electronic

• rates. I used the Download CSV only report which gave me all the

info I required. I like that there are separate columns for Annual amount payable and instalments payable. The Help function came in handy to work out how to view a single rate notice without having to download bulk pdf’s. Can you please confirm the records will be available for 7 years? If so, this will meet our audit requirements and become my source for any rates queries”

Interactive Email

• Multiple product streams, one

engaging experience

• It’s a personalised experience with

relevant content – like a portal

• Delivered securely email with

authentication to release

ChatBot

• Integrations with your current service
• Zipform can develop & implement into Council

website service

API – Application Programming Interface?

Personalised Interactive Video

• Rates notice in a video
• Explain the notice, reduce queries
• Increase customer interaction, engagement

and experience

• Speed up payments
• Deliver via email, SMS or unique pURL

printed on notice

To Summarise…

• A trusted and experienced partner for Local Governments
• ISO Quality and Data Security
• We can assist digital transformation strategies
• Rates will be all digital – prepare now & be ready with us
• Explore new channels for your existing and future customers
• Agent Solution for digital quick win and proven deliverables
• Service, Innovation and value

Thank you!