Good afternoon! Take a seat and talk about the most remarkable - PowerPoint PPT Presentation

Good afternoon! Take a seat and talk about the most remarkable conversation you’ve ever had. User Experience Architecture

The Art of Conversation Designing for Voice and other “invisible” interfaces User Experience Architecture

Hello. Emily Charlotte Luisa @gradualist @Char1otteDavies @xlifes User Experience Architecture

User Experience Architecture

Anyone? User Experience Architecture

Rapid Prototyping Exercise User Experience Architecture

Exercise 1 • Meet your table groups User Experience Architecture

Exercise 1 • In your table groups, you’ll have: • 1 user • 1 device (“Beeb”) • 1+ researchers User Experience Architecture

Rapid Prototyping Scenario User Experience Architecture

User Experience Architecture

“Hey Beeb, help me cook Fluffy American Pancakes.” User Experience Architecture

Exercise 1 • Paper, pens, post-its • Recipe print-out • Write a script • 15 minutes “Hey Beeb, help me cook Fluffy American Pancakes.” User Experience Architecture

Feedback Paper, pens, post-its How did it go? Recipe print-out What worked well? Write a script What would you change? 15 minutes User Experience Architecture

Iteration 2 • Rewrite your script • 10 minutes User Experience Architecture

Iteration 2 • Rewrite your script • 10 minutes …now • USERS, change groups User Experience Architecture

“Hey Beeb, help me cook Fluffy American Pancakes.” User Experience Architecture

Feedback Paper, pens, post-its How did it go? Recipe print-out What worked well? Write a script What would you change? 15 minutes User Experience Architecture

Iteration 3 • Rewrite your script • 10 minutes User Experience Architecture

Iteration 3 • Rewrite your script • 10 minutes …and • USERS, change groups User Experience Architecture

“Hey Beeb, help me cook Fluffy American Pancakes.” User Experience Architecture

Feedback Paper, pens, post-its How did it go? Recipe print-out What worked well? Write a script What would you change? 15 minutes User Experience Architecture

Rapid Prototyping Observations User Experience Architecture

Observations Your first idea was probably rubbish. It’s quick and simple to iterate. You learn from each iteration. Third time’s the charm. It’s not that scary after all. User Experience Architecture

Summary It’s different UX Processes still work Data models have to change Structures are invisible User Experience Architecture

Demo Source: Amazon

Designing the BBC Kids Skill Charlotte Davies UX Researcher

https://www.bbc.co.uk/cbeebies/ grownups/bbc-kids-voice

The Skill Alexa, open CBeebies Games Stories Songs

♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ ♫ Glob ID3 FX3 Experience is Interactive Character asks if Character No Experience want to play again? completed introduction Play menu sting [Any prompt] ID4 ID19 FX7 Who do you want Game [Character Help sting Play navigation Yes to play with? we have] Alexa, help User ends help message experience before [silence] it’s completed Interruptive utterance FX7 Help sting Character says Help End Surprise Alexa, stop goodbye ID1.3 [Something we Silly me. I still can’t understand] don’t understand. Let’s play a game. ID1.2 ID1 Sorry, I didn’t catch that. [Character Would you Remember to FX4 we have] [Something we [Something we like a game Random speak nice and can’t understand] Random or a story? can’t understand] Build up to the clearly. Would you surprise ♫ like a game experience or a story? ID1.4 Silly me. I still don’t understand. ID10 ID7 Let’s hear a story. Help Here’s your Sorry! I’m not Surprise surprise. sure what you said. Who do you want to play with? ID9 [Something we Surprise can’t understand] Oops, I didn’t catch Story that. Let's have a surprise anyway! [Something we Random ID8 FX5 can’t understand] ID2 Uh oh - I still don’t ID3.x Story menu sting understand. Let’s listen and find Would you like to out who’s here to More friends meet more friends play or would you like a surprise? Story ID3.x No played before? Yes

7 things we learnt

1. If you're asking a question, listen for an answer.

Who do you want to play with, Andy or Justin? Let’s find out who’s here to play “Andy” “Justin” Who do you want to play with?

2. Don't ask rhetorical questions.

Who’s here to play? “Andy” “Justin”

3. Don't tell users to "say this" or "say that”, just ask the question.

“It you want to hear that song again say listen again , if you want another one say new song ” “What do you want to do ' listen again ’ or ' new song ’ ?

4. Ask questions that have distinctive, easy to say answers.

Walk or Wait Walk. or Hide

5. Provide no more than three options.

Which would you like ‘stick’, ‘hug’ or ‘a-woof’?

6. Never use language or tone that makes the user feel as though they are to blame.

Sorry, I didn't understand what you said. Sorry, I didn't understand.

7. Don't keep users stuck in error loops.

Surprise!

Source: Amazon

BREAK User Experience Architecture

User Experience Architecture

Eddie Obeng’s: Types of projects Don’t know how Know how PAINT BY Know what QUEST NUMBERS Don’t know FOGGY MOVIE what 😨 User Experience Architecture

Designing in the fog = 😨 User Experience Architecture

Needs, Information and States

Discover Define Develop Deliver Problem Solution User Experience Architecture Design Council’s Double Diamond model

1 2 3 Audit Synthesis Architecture Divergent Convergent Use the canvas to audit Compare, contrast and Arrange the stuff in order to and identify all the stuff. organise the stuff to help create a coherent and well- Make it visible. you create coherence. connected system that has the right levels of resilience and efficiency. User Experience Architecture