Georgia Technology Authority GTAs Experience with IT Governance - - PowerPoint PPT Presentation

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Georgia Technology Authority GTAs Experience with IT Governance - - PowerPoint PPT Presentation

Georgia Technology Authority GTAs Experience with IT Governance Presentation to Senate Unified Courts Technology Study Committee November 7, 2014 Agenda What is the Georgia Technology Authority? What is GETS? Lessons learned


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Georgia Technology Authority

GTA’s Experience with IT Governance

Presentation to Senate Unified Courts Technology Study Committee November 7, 2014

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Agenda

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  • What is the Georgia Technology Authority?
  • What is GETS?
  • Lessons learned
  • Observations & recommendations

Georgia Technology Authority

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  • State authority

– Self-funded through data sales & administrative fees – No directly appropriated state funds

  • Limited authority over executive branch agencies

– No authority over Legislative, Judicial, Constitutional, Regents

  • Manage the state’s central IT infrastructure:

– Data center, network and telecomm services, security

  • Establish standards and policies for state IT
  • Promote an enterprise approach to state IT
  • Provide oversight on large IT projects

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Georgia Technology Authority

What is the Georgia Technology Authority?

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  • Managing State Technology Resources
  • Enterprise Governance and Planning
  • State Portal (Georgia.gov)

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Georgia Technology Authority

GTA’s Responsibilities

▪ Data centers ▪ Servers ▪ Mainframes ▪ PCs and laptops ▪ Wide- and local-area networks ▪ Telecommunications ▪ Technology personnel ▪ Statewide policies, standards, guidelines ▪ Budget coordination ▪ Business continuity ▪ Training ▪ IT portfolio management ▪ Annual State IT report ▪ Information security

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GTA Customers – GTA Services

Georgia Technology Authority

Who we serve Services provided

1,400 – At Will

100,000+ users 85 – Executive Branch

58,000+ users 15 – GETS

36,000+ users

1,400

  • Phone service
  • Network
  • Policies &

Standards

  • Desktops &

laptops

  • Disaster

Recovery

  • Phone service
  • Network
  • Mainframe
  • Security
  • Servers

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  • Policies &

Standards

  • Phone service
  • Network
  • Mainframe
  • Security
  • Servers

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DRAFT

Georgia Enterprise Technology Services (GETS)

Purpose

  • To modernize the state’s IT infrastructure and allow

better management of IT resources so government can meet its service obligations to Georgia’s citizens.

Role of Agencies

  • Manage consumption of GETS services
  • Balance business and technology requirements
  • Live within OPB budget parameters

Objectives

  • Secure state data
  • Consolidate state’s IT infrastructure
  • Replace aging infrastructure
  • Provide robust disaster recovery
  • Stable and reliable operating environment
  • Predictable spend

GTA Role

  • Manage service provider performance
  • Ensure competitive pricing and quality service delivery
  • Manage relationships with customers

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  • Over 100,000 users spread across 1,400 state

agencies and municipalities for managed network services

  • 35,000 IT infrastructure end users
  • 47,000 e-mail accounts
  • Nearly 1 Petabyte of storage space = 20 million

4-drawer file cabinets, or 13.3 years of HD video

  • 3,500 servers
  • Base case: $181 million savings estimated over

10-year term

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GETS facts

Georgia Technology Authority

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Lessons We Learned

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  • The pace of change in IT requires agility, flexibility,

& constant investment

  • Good project management reduces failures
  • Contract management requires a commitment
  • Service level agreements can be helpful if they are

meaningful

  • Involve stakeholders from the beginning and keep them

involved

  • Communication is a two-way street
  • Adopt a collaborative approach to everything

(stakeholders, vendors)

  • Integration requires modernization

Georgia Technology Authority

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Observations

Common themes we’ve heard…

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  • Multitude of systems, independently created, lacking interoperability
  • Differing business needs have led to custom systems
  • Need for cross-boundary access to critical data
  • Lack of funding at both state & local levels
  • Data reliability questions due to re-keying, staff capabilities, lack of

training

  • JIEM and NIEM data standards, but still lacking common data

definitions

  • Data ownership issues
  • Privacy & security concerns
  • Uneven IT capabilities
  • Lacking a strategic plan to guide development
  • Vendor driven solutions
  • It’s not an IT problem

Georgia Technology Authority

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Recommendations

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  • Determine the common business problem
  • Strategic planning
  • “Integrated” vs. “unified”
  • Don’t think in terms of one monolithic system
  • Start small, leverage success
  • Create accountability
  • Buy a service, not a technology
  • Use the market to drive best in class solutions
  • Keep working towards common data standards
  • Build in security / privacy needs from the start
  • Plan & budget for ongoing training
  • Consider the cost savings – can be a selling point

Georgia Technology Authority

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What GTA Offers

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  • Experience and insights
  • Statewide convenience contracts
  • Data center space
  • Connectivity
  • Data exchange

Georgia Technology Authority

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Georgia Technology Authority