G20 International Conference on Consumer Policy - Emerging - - PowerPoint PPT Presentation
G20 International Conference on Consumer Policy - Emerging Challenges to Consumer Policy in the Digital Age - 5 and 6 September 2019 Tokushima, Japan Panel 5: The Role of Consumer Protection Agencies in Attaining the Sustainable Development
Teresa M Moreira ra, Head, d, Com
petition a and C d Con
sumer P Pol
Agreed in 2015, the agenda mobilize efforts of all countries to end all forms of poverty, fight inequalities and tackle climate change, while ensuring that no one is left behind. People, Planet, Prosperity, Peace, Partnership
ecent ent Wor
and Eco Economi mic Gr Growth th - Building productive capacity creates decent jobs and fosters sustainable growth.
10: Reduc educed ed ine nequa qualities es - Shared prosperity for all will require reduced inequalities and improved international economic governance.
12: Res espo pons nsible Cons nsum umpt ption
and Produc duction - Ensure sustainable consumption and production patterns
17: Par artner ershi hips ps for
he Goa
partnership.
"Sustainable Consumption includes meeting the needs of present and future generations for goods and services in ways that are economically, socially and environmentally sustainable", United Nations Guidelines for Consumer Protection
ng mor
e and bette and better w with th les ess; ;
anage res esources effi efficientl tly (lifec fecycle think nking) ng);
uce e resour
e use, , environm
ental degradati adation, w , was aste te and and pol polluti tion al alon
the whol hole l life fe cycle, whi hile i inc ncreasing qual quality ty of
fe; ;
e oppor
unities es for devel elopi
ng count untries es - “leapfr pfroggi
ng”
Unite ited N Natio tions E Envir ironment t Progra ramme mme, S Sustai ainab nable Consum umption
d Produc uction,
a Handb dbook
for Policym cymake kers, s, 2 2015
Adopt
ed in 1985, 5, amended i nded in 1999, 9, lates est t rev evision in n 2015 2015, , appr approved by by the the UN Gener eneral Assem embl bly resol
ution 7
186, 2 22 Decem ember ber 2015 2015
Som Some new new rec ecommendations: Nat ationa nal pol
Consu sume mer Prot
ection: checklist
Disp spute te res esolut ution
nd redr dres ess: alternative dispute resolution, collective redress, compensation for consumers; E-com
Financial Services es: ref. to OECD/G20 High-Level Principles; Good
busines ess pr prac actices es: for the first time aiming at the private sector, recognizing shared responsibility; International al coo
perat ation
cross border cases.
Sec ection
H - Sus ustainab nable e Cons Consum umpt ption, n, gui guidel deline nes 49 49-62 62
Main in poi points: Shared ed resp sponsi sibility: mem embe ber Stat ates es; bus usine nesses es; con
er associations; environmental
nizat
Consumers need eed to be be inform
Po Policy-ma making in part rtners ership ip wi with all relev evan ant stakeholder ers; Mix ixed ed instr truments an and tool
are re wel elcom
ed: re regulator
mechanism sms, s, standa dards ds, busi siness ss initiatives; Res esea earc rch, method
gies an and da data are re nec eces essary ry to to suppo port planning ng and monitor
Bus usiness enc ncou
agement ent towar ards ds new ew sou
produ products an and servic ices es as as new ew technologies; Gove vernments ts an and inte ternati tional or
ganization
uld lea ead exampl ples
su sust stainable pra ractic ices es in proc procure rement.
Sust stainabi bility i is s a cross
utting ng i issue ue: a : a shi hift ft tow towar ards mor
e sus ustainable life festy tyle r requi equires publ public pol policy m meas easures ( (combi bini ning ng tools and d instr trum ument ent) ai aiming at at con
and at at bus business to to adj adjust pr t produ
tion and and di distr tribution m metho ethods. . Cons
goods - food, c , clothi hing, ng, electr troni
and essenti tial publ public s ser ervices - ener energy, water ater, w , was aste te and and tr trans ansport t - repr epres esent s t sec ectors of
high gh i impac pact
educ ucation c
aigns gns: to raise awareness and to provide skills - examples: fight against food waste; energy efficiency (renewable sources such as solar; replacement
recycling;
ertising f g framew ewor
ustment nt t to envir ironmenta tal c l claim ims;
agement ent w with r relevant ant s stakehol eholder ders - business and consumer associations;
gement nt o
ness s self-regul gulat ator
initia itiativ tives; ;
aviou
al insi sights s to better understand consumer behavior and attitudes and support policy measures.
reso esource rce efficien ency (subsidies/tax incentives)
Regul ulati tion
consu nsume mer pr produc
and pr product
escen ence
Eco labelling (product information)
Use of
nterna nation
standar ards ds
rame mework rk of
collabor aborati tive econom economy models
Con
sumer pol policy measu sures Econ
policy measu sures
Consumer protection impacts the three dimensions of sustainable development: (i) economic, as consumption accounts for 60% of global GDP; (ii) social, for it protects individuals in a disadvantageous position in the marketplace vis-à-vis traders; and (iii) environmental, for consumer choices bear a direct impact on the environment. Cons
umer polic icy's foc focus us on
umers and and its ts br broad
food and non-food - and services) has a direct link to most Sustainable Development Goals (SDGs), especially those related to People and Planet; Ind Indispens pensabl able coordi dinat nation
and coope
ation
with th othe
public bodi bodies es (at local and regional levels) and sector-specific regulators provide an extensive and detailed view of market functioning; Mult lti-stak takehol eholde der app approac
NGOs and business organizations are at the core of Consumer Protection Agencies' work, illustrating concrete partnerships, crucial to achieve the SDGs.
Cons
umer protec
tion
eeks to to en ensur ure fair ir tr trea eatm tment ent for for all ll peopl people in in the the marketpl etplac ace, e, the thereby eby con
tribu buting ng to to greate eater equal equality ty and and el eliminati nating ng dis iscri riminatory ry pr prac acti tices es th through
the adopt adoption
approp
ate legi egislati ation
and pol policies es withi thin and and am among
countr ntries es. In its resolution 39/248 on Consumer Protection of 16 April 1985,[1] the General Assembly recognized “that consumers often face imbalances in economic terms, educational levels, and bargaining power,” and further recognized “consumers’ right to access just, equitable and sustainable economic and social development.” Resolution 70/186 on Consumer Protection of 22 December 2015,[2] states “that a robust legal and regulatory framework for consumer protection, including effective dispute resolution and redress mechanisms and the ability of consumer protection enforcement authorities to cooperate in obtaining redress,… serves an an impor portant tant publ public inter nterest, t, cont ntributi buting ng to to econom
dyna namism and and cons nsum umer er welf lfare re”. The achievement of SDG 10 requires consumers to access essential goods and services, to know their rights in the marketplace and to be able to enforce them.
[1] A/RES/29/248 [2] A/RES/70/186
erat ation, n, ex exchang ange of
nfor
ation,
nt wor
expl plor
nergi gies es for
sound under er an and mor
prehe ehens nsive out
es and and av avoi
uplicat ation of
effo fforts;
eminat ation
ant informat ation
and bes best pr prac actices es;
evel elopm
nt of
nowledge dge and and dat data (i (indica cators) rs) to to mon
progr
ess and and adj adjus ust strat ategi gies.
tere resa sa.more
ra@unctad. d.or
http://unctad.o .org/en/Pag ages/ DI DITC TC/Competi etiti tionLaw/Compet etiti tion-La Law-and nd- Pol
spx
Consumer Affairs Agency Government of Japan September 2019
(1) Ensure consumer safety
(2) Establish trusted labeling and ensure reliability
(3) Ensure fair transactions
(4) Create a society where consumers play a key role in making choices and taking actions
(5) Consumer redress and protection (6) Improve the system for consumer policy
Main measures in the Basic Plan on Consumer Policy
We work on the implementation and dissemination of the Act against Unjustifiable Premiums and Misleading Representation, Food labeling and enforcement of relevant laws and
We address to ensure fair transactions between consumers and businesses, taking into account changing environment such as aging and advanced information technology society. We promote consumer education including dissemination of sustainable consumption, the reduction of food loss and waste, and Consumer-oriented Management*. We make efforts to improve the consumer redress system and to protect and enhance consumer interests in
the progress of globalization and the advanced information technology society. The CAA addresses to ensure consumers can consult their issues no matter where they live, in cooperation with relevant ministries.
The SDGs have been incorporated into the Basic Plan on Consumer Policy, a 5-year plan decided by the Cabinet. The Consumer Affairs Agency has been promoting a variety of measures base on the Plan.
We work on the collection and publicity
consumer incidents, and alerts to prevent their spread and to secure the safety and protection of consumers.
(Relevant SDGs)
Promotion of Sustainable Development Goals (SDGs) and Consumer Policy
(Relevant SDGs) (Relevant SDGs) (Relevant SDGs) (Relevant SDGs) (Relevant SDGs)
2 *thereafter, “Sustainable Management”
11.2 7.4 48.1 38.1 28.2 34.3 9.8 14.6 1.8 5.1 0% 20% 40% 60% 80% 100% 2018 2013
Consumer Attitude on Sustainable Consumption
89.6 77.8 62.2 26.2 14.0 12.2 3.0 20 40 60 80 100 Eco Local production for local consumption Food loss and waste Fair trade Sustainability Green consumer SDGs
Targeted 500 consumers in
conducted in October 2018. (%)
Consumer Awareness of Sustainable Consumption
goods and services-
Quite trying To some extent trying Not trying much Depends Rarely/Not trying N/A
Source： CAA [Consumer Awareness Survey on "Ethical Consumption" in Tokushima Prefecture] (2018) Source： CAA [Basic Survey on Consumer Life ]
3
Holding workshops: “A way to become a superhero to transform the world” targeted elementary and junior high school students
4
Business
Organizations
Consumer Groups Government (CAA)
Sustainable Management Platform Businesses Consumers
make a commitment on Sustainable Management policy Report Sharing information Follow-up
(Review)
Action Commitment Improving its actions Mutual Communication Sharing good practices
companies (as of July 2019)
Operating the website which shares information on a company’s adherence and actions Holding symposiums and seminars Awarding prizes of good practices
Platform’s Activities
5
1182 1009.7 711.5 775.3 200 400 600 800 1000 1200 1400
Group A: measuring food loss/waste + intervention Group B: measuring food loss/waste
first 2 weeks second 2 weeks
Food loss and waste for FY 2016 was estimated at 6.43 M tons Annual food loss and waste per capita was 51 kg
Current situation of food loss and waste in Japan Act on Promotion of Food Loss and Waste Reduction was promulgated in May 2019. The CAA is responsible for the implementation.
Behavioral Experiment
Reduced by 40% Reduced by 20%
Source： CAA [Demonstration project on food loss and waste reduction in Tokushima Prefecture] (2017)
6
A variety of reducing food loss and waste efforts in concert with relevant ministries
Consumer Affairs Agency
MAFF METI MEXT MOE MHLW
Food loss and waste reduction related ministries Liaison conference
(g)
FERNANDO BLANCO MUIÑO FERNANDO BLANCO MUIÑO
National Director on Consumer Protection (ARG) Tokushima, September 2019
Presentation structure
1. 2. 3. DNDC: developing concrete actions Future challenge: circular economy SDG: understanding the challenge
SDG Understanding the challenge
Transversal approach: Transversal approach: achieving each
consumer protection agencies Interministerial and intersectoral work: Interministerial and intersectoral work: it’s important for the different governmental agencies to work together, but also to get involved civil society through NGOs and business Diffusion: Diffusion: it’s important to spread the word on how everyone can help to make the SDG a reality
Fighting against Food Loss and W aste Ed u catin g re g ion ally on g e n d e r an d con su m p tion Im p rovin g e d u cation for con su m e rs
DNDC
Developing concrete Developing concrete actions actions
Future challenge Circular economy
Maintaining the value of products, materials and resources Minimizing waste generation Creating employment Reducing costs for companies and improving their productive performance
@FBlancoM @DefensaConsum idorArgentina @DNDConsum idor
Head of department for Consumer Support
The role of consumer protection agencies in attaining the Sustainable Development Goals
Consumer guidance
Forum for Eco- smart Consumption
Legislation Education