SLIDE 17 The ‘Clipper Way’
Clipper delivers a broad range of value-added logistics services tailored to the emerging and future needs of our customers.
How we create value
High level of contractual certainty
Clipper provides customers with
- services. We operate open book or
minimum volume guarantee contract terms for 94% of our UK Logistics customers, giving us a high level of contractual certainty.
Mutually beneficial long-term relationships
We also operate closed book contracts for customers, many of whom we have worked with for several years.
Talent and expertise
In order to ensure long-term customer relationships, we continually draw on our team’s expertise to drive innovation in
- ur operations. This enables us to retain our market-leading
cost competitive position and continue to strengthen our brand.
Innovative solutions
Clipper has developed specialist services (e.g. pre-retailing services and reprocessing of garments) to support
- ur customers in their ever-complex
supply chains and to ensure that product is ready for sale in the most efficient and cost-effective manner. As the retail landscape changes to become more omni-channel focused, developing innovative solutions such as Clicklink and Boomerang to support our customers has led to Clipper retaining customers on a long-term basis as well as winning new business every year.
Commercial vehicle dealerships
In addition, our commercial vehicles division is profitable and cash generative – its profitability driven by higher margin aftersales activity, which is underpinned by legal requirements governing the inspection of commercial vehicles.
Fleet procurement benefits
Whilst Northern Commercials is not heavily dependent on the logistics division of the Group, it provides Clipper with flexibility over fleet procurement, and margins on servicing activity are retained within the Group.
Key inputs
Thought leadership and innovation
Clipper has a strong brand, long- standing customer relationships and an experienced team, which combine to deliver thought leadership and innovation in the logistics sector.
Enduring relationships
Clipper’s focus on the provision of value-added services to retailers at a competitive cost has resulted in a number of long-standing contractual arrangements with major retailers such as Asda, ASOS, John Lewis, Morrisons and Superdry.
Technologically advanced
We work in trusted partnership with
- ur customers to develop and
rapidly deploy solutions to the challenges they face. Our team is focused on addressing tomorrow’s challenges today and embraces new technology.
Effective financial management
We seek to efficiently use funds
- btained through financing or
generated from operations or
- investments. A high degree of
contractual certainty underpins financial predictability and stability.
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