? From user to citizen: evaluating online engagement as civic - - PowerPoint PPT Presentation

▶
from user to citizen evaluating online engagement as
SMART_READER_LITE
LIVE PREVIEW

? From user to citizen: evaluating online engagement as civic - - PowerPoint PPT Presentation

Sep 05, 2023 16 likes •202 views

? From user to citizen: evaluating online engagement as civic learning 1 TICTeC: The Impacts of Civic Erhardt Graeff Technology Conference MIT Center for Civic Media Barcelona @erhardt 28 April 2016 Is this a ?

slide-1
SLIDE 1

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

From user to citizen: evaluating online engagement as civic learning

1

slide-2
SLIDE 2

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

2

Is this a 
 
 slacktivist 
 


  • r


 actualizing citizen?

Bennett 2008

slide-3
SLIDE 3

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt 3

How do we address the participation gap?

?

Jenkins et al. 2006

slide-4
SLIDE 4

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

4

What kind of citizen?

Westheimer & Kahne 2004

  • Personally Responsible
  • Participatory
  • Justice-Oriented
slide-5
SLIDE 5

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

5

Participatory Politics

“interactive, peer-based acts through which individuals and groups seek to exert both voice and influence on issues

  • f public concern”



 Cohen & Kahne 2013

slide-6
SLIDE 6

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

6

Civic Learning

Merrifield 2001

  • Knowledge
  • Abilities
  • Dispositions
slide-7
SLIDE 7

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

7

Civic Learning: Knowledge

  • Help people acquire new knowledge

by linking it to their existing knowledge and lived experiences

  • Emphasize practicing democracy, not

just talking about it

  • Emphasize problem solving and being

self-aware about your problem solving processes Merrifield 2001

slide-8
SLIDE 8

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

8

Civic Learning: Abilities

  • Create opportunities to address topics

using different examples and from different perspectives to deepen analysis and understanding

  • Allow spiral learning to return to topics

and go deeper

  • Provide scaffolding to novices as they

work through tough concepts

  • Make it about regularly practicing

reflection at all levels from immediate to deeper self-reflection Merrifield 2001

slide-9
SLIDE 9

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

9

Civic Learning: Dispositions

  • Best undertaken in Communities of

Practice, establishing shared norms, values, language, and purpose

  • Incorporate diverse cultural

expressions and social activities to create a learning community

  • Must engage with values

Merrifield 2001

slide-10
SLIDE 10

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

10

Challenge

CIVIC LEARNING

slide-11
SLIDE 11

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

11

Methods

  • Longitudinal
  • Scaleable Psychometrics
  • Ethnographic insights
  • Pre- / Post-Test, randomize when

possible

slide-12
SLIDE 12

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

12

Methods

  • Longitudinal
  • Scaleable Psychometrics
  • Ethnographic insights
  • Pre- / Post-Test, randomize when

possible

slide-13
SLIDE 13

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

13

Action Path

notification action following

slide-14
SLIDE 14

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

14

Action Path: Goals

  • Increase quantity & quality of

engagement

  • Increase knowledge of the city
  • Increase sense of efficacy
slide-15
SLIDE 15

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

15

Action Path: New Haven Deployment, Nov 2015

slide-16
SLIDE 16

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

16

Action Path: New Haven Deployment, Nov 2015

How did using Action Path make you feel? Connected Did it change how you viewed the city? 12/14 - YES

slide-17
SLIDE 17

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt

?

17

Action Path: New Haven Deployment, Nov 2015

Did it change how you viewed the city? 
 "Fundamentally... There are zones— pockets of problems and personalities." "Surprised at how much had been reported 
 and was still open... It opened my eyes to 
 what was going on... Although, I don't see how my comment matters." "Someone else caring about this issue makes you care about it."

slide-18
SLIDE 18

TICTeC: The Impacts of Civic Technology Conference Barcelona 28 April 2016 Erhardt Graeff MIT Center for Civic Media @erhardt 18

how exactly are our users evolving

?