From Confusion to Clarity: Registration Made Easy Presented by: - - PowerPoint PPT Presentation

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From Confusion to Clarity: Registration Made Easy Presented by: - - PowerPoint PPT Presentation

Nov 18, 2022 591 likes •837 views

From Confusion to Clarity: Registration Made Easy Presented by: Dora Lewis, Huong Nguyen, and Katie Sosnowski Bay Path University: The American Womens College Agenda Overview of The American Womens College Former registration

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From Confusion to Clarity: Registration Made Easy

Presented by:

Dora Lewis, Huong Nguyen, and Katie Sosnowski

Bay Path University: The American Women’s College

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Agenda

  • Overview of The American Women’s College
  • Former registration methods
  • Updated, more effective ways of registration
  • Discussion

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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History of The American Women’s College

  • Founded in 1999 with One Day a Week College

○ On-ground campuses

  • In 2013, established The American Women’s

College

○ Country’s first fully online program for women

  • Adopted the “Educator Coach” model

○ Wrap-around support

  • Constantly growing

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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TAWC Accelerated Schedule

Semesters Fall and Spring Sessions 3 | six week sessions during each semester Fall Semester: September, November, January Sessions Spring Semester: February, April, June Sessions Classes Students can take a maximum of 2 courses each six week session Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Student Profile

  • All-women’s, primarily online institution
  • 43% come from diverse backgrounds
  • 74% first-generation
  • 54% Pell Grant eligible
  • Average age-35

*Statistics as of 2015

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Previous Registration Process

  • Students receive official message from Registrar’s office

○ Two/three weeks prior to registration opening ○ For traditional campuses, students get a specific time frame

  • Follow up messages from advisors

○ Seniors receive graduation timelines

  • Students register on their own!

○ Extended amount of time to register

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Time to Register

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Time to Register

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Time to Register

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Time to Register

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Time to Register

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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How Can We Improve This Experience?

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Communication Plan

  • Timing of registration
  • Language used in outreach
  • Utilization of current tools and resources
  • Creation of new tools and resources
  • Cross-departmental communication

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Method of Outreach

Images retrieved via Google.com image search and mailchimp.com

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Two Main Tools/Resources

Projected Course Offerings - Advisors only Schedule Planner - Students, Advisors, Registrar

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Projected Course Offerings - Advisor Tool

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Schedule Planner - one stop shopping!

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Course offerings by campus Fulfillment guide Planning schedule Prerequisite guide Registration worksheet Short video tutorials CLEP information

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Registration Videos

3 minute video tutorials covering all aspects of registration

  • How to understand your degree audit
  • Understanding Prerequisites
  • Understanding the Fulfillment Guide
  • Registering in the student portal
  • How to View the Course Listing Guide

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

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Registration Data

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

*Data reflects percentages of registered students by soft deadline

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Reflections

Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Pain Points

  • Short time frame for spring registration
  • Can never reach 100% registration

completion

  • Still have to chase small group of

students

  • Virtual Appointments
  • Technical issues
  • Portal errors
  • Canvas Banner message

Improvements

  • Made the process more student-friendly
  • Empowered to self-register
  • Created self-sufficient tools
  • Onus now on the student, advisor is

available to assist

  • Much higher registration rate than

previous semesters

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Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Questions?

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Discussion

  • 1. What aspect(s) of your registration process works well?
  • 2. What is the most challenging aspect of your registration process?
  • 3. How do you address these challenges?
  • 4. What are some of your takeaways from this presentation?
  • 5. Based on the information you learned today, how can these

tools/resources/strategies be applied at your own institution?

Overview | Communication Plan | Tools and Resources | Reflection | Discussion