From Confusion to Clarity: Registration Made Easy Presented by: - PowerPoint PPT Presentation

From Confusion to Clarity: Registration Made Easy Presented by: Dora Lewis, Huong Nguyen, and Katie Sosnowski Bay Path University: The American Women’s College

Agenda Overview of The American Women’s College ● Former registration methods ● Updated, more effective ways of registration ● Discussion ● Overview | Communication Plan | Tools and Resources | Reflection | Discussion

History of The American Women’s College Founded in 1999 with One Day a Week College ● On-ground campuses ○ In 2013, established The American Women’s ● College Country’s first fully online program for women ○ Adopted the “Educator Coach” model ● Wrap-around support ○ Overview | Communication Plan | Tools and Resources | Reflection | Discussion Constantly growing ●

TAWC Accelerated Schedule Semesters Fall and Spring Sessions 3 | six week sessions during each semester Fall Semester : September, November, January Sessions Spring Semester : February, April, June Sessions Classes Students can take a maximum of 2 courses each six week session Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Student Profile All- women’s, primarily online institution ● 43% come from diverse backgrounds ● 74% first-generation ● 54% Pell Grant eligible ● Average age-35 ● *Statistics as of 2015 Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Previous Registration Process Students receive official message from Registrar’s office ● Two/three weeks prior to registration opening ○ For traditional campuses, students get a specific time frame ○ Follow up messages from advisors ● Seniors receive graduation timelines ○ Students register on their own! ● Extended amount of time to register ○ Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Time to Register Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Time to Register Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Time to Register Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Time to Register Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Time to Register Overview | Communication Plan | Tools and Resources | Reflection | Discussion

How Can We Improve This Experience? Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Communication Plan Timing of registration ● Language used in outreach ● Utilization of current tools and resources ● Creation of new tools and resources ● Cross-departmental communication ● Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Method of Outreach Images retrieved via Google.com image search and mailchimp.com Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Two Main Tools/Resources Projected Course Offerings - Advisors only Schedule Planner - Students, Advisors, Registrar Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Projected Course Offerings - Advisor Tool Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Schedule Planner - one stop shopping! Course offerings by campus Fulfillment guide Planning schedule Prerequisite guide Registration worksheet Short video tutorials CLEP information Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Registration Videos 3 minute video tutorials covering all aspects of registration How to understand your degree audit ● Understanding Prerequisites ● Understanding the Fulfillment Guide ● Registering in the student portal ● How to View the Course Listing Guide ● Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Registration Data *Data reflects percentages of registered students by soft deadline Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Reflections Pain Points Improvements -Short time frame for spring registration -Made the process more student-friendly -Empowered to self-register -Can never reach 100% registration completion -Created self-sufficient tools -Still have to chase small group of -Onus now on the student, advisor is students available to assist -Virtual Appointments -Much higher registration rate than -Technical issues previous semesters -Portal errors -Canvas Banner message Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Questions? Overview | Communication Plan | Tools and Resources | Reflection | Discussion

Discussion 1. What aspect(s) of your registration process works well? 2. What is the most challenging aspect of your registration process? 3. How do you address these challenges? 4. What are some of your takeaways from this presentation? 5. Based on the information you learned today, how can these tools/resources/strategies be applied at your own institution? Overview | Communication Plan | Tools and Resources | Reflection | Discussion