Food Safety & Service Quality Control Program Issue No: 1 - - PDF document

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 1 OF 10

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

Food Safety & Service Quality Control Program The Implementation of Food Safety System Based

• n

WHO / FAO Codex Alimentarius Commission Guidelines

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 2 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

ACERTA Introduction

Who we are:-

ACERTA Certification is a really independent, inspection and certification, specialized in the assessment of production good practices. Our experience of more than 20 years makes ACERTA one of the leading auditing and certification bodies for the food and food related supply chains. We have the ambition to perform detailed and challenging audits on a level that meets the expectations of stakeholders. Therefore, the value of our certificates is recognized and accepted internationally. We believe that an ACERTA audit must contribute to awareness and inspiration for improvements, supported by competent, local and enthusiastic auditors. The ACERTA brand stands for in involved organization based upon integrity, confidence, competence and ambition. ACERTA can provide the following inspection/ Certification: 1. Food Safety Audits with monthly evaluations and following up the performance by the accumulated results with highlighting both weakness and improvement areas. 2. Sampling and microbiological analysis of food and water samples, surface, nails and throat swabs 3. Food Safety Training. 4. Mystrey Guest Audit. 5. Staff Medical Screening

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 3 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

Food Safety Services Service Quality Services Training Services Environment Services

Our Main Business Lines

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 4 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

OUR VISION, Mission & Focus

Vision

We are leaders, creating a network of knowledge and international certification management, and are known for our technical competence by the markets that are relevant to our clients.

Mission

We are dedicated to business transformation, oriented towards the systematic improvement of the

• rganization's performance by incorporating high added value into training and certification

based on internationally acknowledged management systems. Our Focus

 We speak your language.  We are a network of business professionals that besides speaking your language, understand your company's language.  We provide powerful tools for your company's continuous improvement  Our constant training has allowed us to make successful contributions to our clients, providing powerful tools for the continuous improvement of companies in every continent, throughout our training and certification audit processes.  We are Objective and Transparent  We focus on objectively preparing our proposals in consistency with actual costs, granting information on the outreach of our services and their applicability . Practical, not theoretical  Our partners' acknowledged leadership, along with the creativity and practical and technical competence of our network of business professionals, allow the continuous development of our services and the pragmatic application of the latest technological developments in the field of management.

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 5 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

Quality & Food Safety SERVICES:

Operational hazards need to be minimised, whether it be compliance with local employment law, statutory inspection of equipment, pesticide residues in vegetables or a breakdown in the food management system. There is not one stand-alone control that has the ability to ensure that safety and quality hazards have been adequately addressed. The hospitality industry and its stakeholders need a holistic and integrated approach that targets risks, maintains and improves service, safety and quality

Provides a Range of Multi Services:-



Food Safety Monitored Audit



Food Safety Training



Food, swabs and water sample testing



Mystery Guest



Staff Medical Screening

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 6 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

Training Services

What we stand for & What's make us different Since Opening, ACERTA Middle East has successfully brought our unique value- adding, efficient and effective methodologies consistently and continuously with a business focus and orientation to the global marketplace. Scope of Offering In the field of Quality & Food Safety, no other provider can match our certified range and scope of solutions across one of the broadest range of disciplines available worldwide

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 7 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

• 1. Food Safety Control Program

 Monthly unannounced Food Safety Audit:  Staff training on Basic Food Safety (2 hours) 2 time / Year for F&B staff in

each restaurant

 Checklist based on Food Safety principals and Audit

covers the whole food chain:

1. Receipt of Delivery 2. Dry Storage 3. Frozen Storage 4. Refrigerated Storage 5. Food Preparation 6. Defrosting of frozen foods 7. Cooking & Reheating 8. Cooling 9. Food display & Service

• 10. Thermometers
• 11. Water & ice
• 12. Personal Hygiene (Staff training, Medical Screening, Personal

Hygiene Facilities, Personal Hygiene Practices)

• 13. Solid Waste
• 14. Pest Control
• 15. Structure of food preparation areas
• 16. Customer toilets
• 17. Restaurants & dining areas
• 18. Equipment
• 19. Cleaning & Sanitation
• 20. Laboratory Analysis

 Staff coaching Training during the Audit tour.



Document review



Temperature controls (Receiving foods, Fridges & Freezers, Defrosting, Cooking,



Reheating, Cooling, Chilled food display, Hot food display)



Vegetables & Fruits sanitation log



Any other form related to Food Safety.

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 8 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

 Scoring system,

* The audit checklist contains many sections with a number of questions;

• bjective evidence gained during the audit answer these questions

“Conform” or “non- conform” Conform = Two (2) Minor non – conformance = One (1) Major non – conformance = Zero (0) * Indication of performance depends on the total score obtained from the audit:  Audit score  Results of microbiological analysis of food and swab & water samples.

• The following are considered Major non-conformances under the operational

requirements of ACERTA Middle East certification services.

• For each non-conformance a penalty of 10% is awarded to the overall score

for the section in which the incidence was noted.

1. Absence of sanitizer. 2. Staff not wearing headgear in any food prep area. 3. Presence of pests. 4. Jewelry (bandages/ necklaces / fancy earrings) 5. Bad working habits. 6. Incorrect storage temperature. 7. Eating and /or drinking in food prep. Areas. 8. Expired stock. 9. Cloths.

• 10. Absence of hand wash commodities at any hand wash basin
• 11. Evidence of smoking
• 12. Swab score of Zero

Indication of performance:

 Above 80% Excellent result with very few items to rectify **Awarde the Silver ACERTA Middle East Certificat **After 3 succesive awarding the silver certificate the Restaurant will gain the Golden ACERTA Middle East Certificate  60-79 % Food Hygiene /FOOD SAFETY training for staff together with implementation of an action plan & FOOD SAFETY system for improvement  Below 60% Food Hygiene /FOOD SAFETY training, FOOD SAFETY system should be implemented & action plan for improvement according to the audit result recommendation

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 9 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com  Reporting, Details of the performance regard the implementation of the FOOD SAFETY

• system. Report includes:

 Checklist with scores of each item.  Major non-conformities.

• 2. Sampling & Laboratory Analysis :-

Ensure the actual effectiveness of the system and risk of food contamination is minimized. Interpretation of results of the analysis results and the audit findings, recommendations and Corrective actions

 Food Samples ( fresh, cooked & raw food)  Water samples (tap water, purification / treatment units, ice)  Surface swabs ( clean surfaces, cooking utensils, hands of food Covereders  Hand Swabs  Throat swabs

** Detailed Report of Microbiological test results of samples (food, surface swabs and water).

• 3. Mystery Guest Service:

Mystery Guest Service a management tool that provides companies with a means of monitoring service from the costumers’ perspective. “Measure smiles” An added value to the consumer **The key to success in hospitality industry is setting and maintaining service standards - standards that do not change from shift to shift, from manager to manager. **The guidelines in the checklist are based on global standards of service quality and the Restaurant service parameters 1. Quick preparation of reports and submission to The Management 2. Ongoing visits for continuous monitoring of service quality 3. Preparation of graphs for audits with score summery, highlighting weak and strong areas

Food Safety & Service Quality Control Program

Issue No: 1

Issue date: 01/06/2015 Page 10 OF 10 FSCP002

. ACERTA MIDDLE EAST QUALITY AND FOOD SAFETY SERVICES

Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188

www.acerta-me.com

Supportive Services:

1. Medical Screening tests for F&B staff, Sampling & Analysis:

 Throat swabs  Urine analysis  Stool analysis  Blood sample for Hepatitis A,B,C viruses.

2. Food Safety Staff Training:

 Courses to be delivered at client premises ( Minimum 10 delegates

per course) , course includes handbook, workshops, Examinations, assignments and ACERTA Middle East certificate.

 Other like The accommodation, transportation & visit expenses (Trainig venue, Coffee breaks or lunch breaks & Data Show) will be Covered by the restaurant Management.  Level 1 Award in Basic Food Safety in work place: 3 hours in half day  Level 2 Award in Intermediate Food Safety: 6 hours in one day  Level 3 Award in Internal Auditor 12 hours in 2 days,  Level 3 Award in Advanced Food Safety (Supervisory Management): 12 hours in

2 days,

 Level 3 Award in HACCP Awareness & Implementation 12 hours in 2 days  Level 3 Award in HACCP Intermediate 12 hours in 2 days,  Level 4 Award in HACCP Advanced 18 hours in 3 days