Flash talk presentation NORDUnet NOC 3 rd TF-NOC meeting, June 28 th - - PowerPoint PPT Presentation

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Flash talk presentation NORDUnet NOC 3 rd TF-NOC meeting, June 28 th - - PowerPoint PPT Presentation

Jun 22, 2023 200 likes •326 views

NORDUnet Nordic Infrastructure for Research & Education Flash talk presentation NORDUnet NOC 3 rd TF-NOC meeting, June 28 th Zurich Stefan Listrm Project manager NORDUnet NORDUnet Agenda Nordic infrastructure for Research &

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NORDUnet

Nordic Infrastructure for Research & Education

Flash talk presentation NORDUnet NOC

3rd TF-NOC meeting, June 28th Zurich

Stefan Liström

Project manager NORDUnet

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NORDUnet

Nordic infrastructure for Research & Education

Agenda

  • Agenda
  • NOC structure
  • Network & services
  • NOC front end
  • Inter NOC communication
  • Documentation
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NORDUnet

Nordic infrastructure for Research & Education

NOC structure

NUNOC NOC IPD OND

NUNOC is a service Centralized NOC but distributed organization

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NORDUnet

Nordic infrastructure for Research & Education

NOC structure

  • NOC is available 24/7
  • Active monitoring between 07:00-19:00
  • ncall rest of the time (alarms and phone)
  • 6 dedicated personnel working in shift
  • Functions performed by NOC include:

Monitoring, troubleshooting, provisioning, planning (participates in projects)

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NORDUnet

Nordic infrastructure for Research & Education

NORDUnet network

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NORDUnet

Nordic infrastructure for Research & Education

NORDUnet Service matrix

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NORDUnet

Nordic infrastructure for Research & Education

Network & Services

  • Dark fiber network
  • Alcatel DWDM and Juniper router
  • Virtual server environment running on

VM-ware for most services

  • Monitoring
  • Nagios – for most “server” services
  • Zino - (snmp polling) for network services
  • Proprietary (vendor) systems for transport

equipment, with some tweaks to get the most important alarms into Zino

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NORDUnet

Nordic infrastructure for Research & Education

Front end

  • The NOC serve primarily Nordic NRENs

and other Nordic organisations

  • Usually in contact with network engineers
  • SLA depends on service,

from very simple to extremely detailed

  • Ticket system send out information

(email) and wiki for documentation

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NORDUnet

Nordic infrastructure for Research & Education

Inter NOC communication

  • NOC communicate with other

departments mainly using E-mail and IM (jabber, a chatroom is usually created during major fault)

  • Mainly communicating with providers

using email, track providers ticket systems.

  • Retrieve reports from our ticket system

to use at provider followup meetings

  • Headertags for filtering tickets
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NORDUnet

Nordic infrastructure for Research & Education

Documentation

  • We document everything!
  • Relations (customers & suppliers),

equipment, design (network, services), projects, procedures, software

  • Wiki is main source of documentation,

mainly manual documentation

  • Developing network inventory to

automatically keep track of documentation (network & services)

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NORDUnet

Nordic infrastructure for Research & Education

Questions?

stefan@nordu.net www.nordu.net