Connecting A Global Campus The Landscape The Landscape - - PowerPoint PPT Presentation
Connecting A Global Campus The Landscape The Landscape - - PowerPoint PPT Presentation
Connecting A Global Campus The Landscape The Landscape Institutional Perspective: Duke Global The Landscape Institutional Perspective: Duke Global Global IT Process: Discovery, Preparation, Implementation The Landscape Institutional
The Landscape
The Landscape
Institutional Perspective: Duke Global
The Landscape
Institutional Perspective: Duke Global Global IT Process: Discovery, Preparation, Implementation
The Landscape
Institutional Perspective: Duke Global Global IT Process: Discovery, Preparation, Implementation The Duke Digital Media Ecosystem
The Landscape
Institutional Perspective: Duke Global Global IT Process: Discovery, Preparation, Implementation The Duke Digital Media Ecosystem What We’ve Learned
The Landscape
Institutional Perspective: Duke Global Global IT Process: Discovery, Preparation, Implementation The Duke Digital Media Ecosystem What We’ve Learned Internet2 & International Partnerships
!"#$%&'$()&*+,-)./,%0
1/%2"3,/4)5&6789:&%#520&6;&<=4##3/>&?&@#/A,%23/ 6?>;;;&/%$5)+%/>&BC;D&$+5).E.25>&C;D&E.25&
F+%).+2%,#+23&/%$5)+%&A#A$32%,#+>&677?&-/G&8;;H
*+5).E.25$2%)/I&6D&&6;D J.25$2%)&<%$5)+%/I&8;D&&?HD
K-).&C;&A).=)+%&#L&$+5).E.25$2%)/&/%$50&2".#25:&'$()1+E2E)&#M)./&L$.%4).&
,+%).+2%,#+23&)NA).,)+=)
!"#$%&'"'($)*+*%,*>&8;;O&<%.2%)E,=&P32+
1+5$.,+E&Q4)R)/I&F+%).+2%,#+23,S2%,#+>&T+#U3)5E)&
,+&%4)&<).-,=)&#L&<#=,)%0>&F+%).5,/=,A3,+2.,%0
Duke
Duke
Duke
Duke
Duke
Duke
Duke
Duke Basketball
Global Start
Global Start
Global Evolution
Global Evolution
Global Evolution
Global Revolution
Global Revolution
Knowledge Developed Through Engagement With The World
Knowledge Developed Through Engagement With The World
Knowledge Developed Through Engagement With The World
V#+E/%2+5,+E&F+%).+2%,#+23&1LL#.%/W
J3#"23&1N)=$%,-)&XY!&A.#E.2R>&U4,=4&3)5&%4)&U20&2R#+E&"$/,+)//&
/=4##3/&,+&%4)&R,5Z677;/
V2.E)&,+%).+2%,#+23&VVX&A.#E.2R&,+&V2U&<=4##3 '$()&[)+%).&L#.&F+%).+2%,#+23&')-)3#AR)+%>&%.2,+,+E&,+%).+2%,#+23&
=,-,3&/).-2+%/&,+&'$.42R&>&2/&U)33&2/&F+5,2>&[4,+2&2+5&)3/)U4).)
'$()&[#.A#.2%)&15$=2%,#+>&.2%)5&L#.&A2/%&O0./&%4)&\#G&6&%2,3#.)5&
=#.A#.2%)&)5$=2%,#+&=#RA2+0&,+&%4)&U#.35:&42/&2&A.)/)+=)&,+&%4)& *G<G>&1$.#A)>&F+5,2>&2+5&/##+&%4)&X,553)&12/%&2+5&!/,2
Duke Global
Duke Global
Duke Global
Duke Global
Duke Global
Duke Global
Duke Global
Duke Global
Duke Global
Duke Global
Duke Global
X2]#.&^$)/%,#+/&L#.&[)+%.23&FQ
!"#$%&'$#($)($ '*+),($&'-$.(/0"'/*1($2$ #3('$#($&.('45$&,#&6/$ %,7(-$*'$&5$53($"75/(5$&'-$ #3('$0."8.&++&5*%$0,&'/$ &.($97*-: !"#$%&'$5(%3'","86$ 3(,0$5"$)7*,-$ %"++7'*562$)75$'"5$ *+0*'8($"'$53($,"%&,$ (;0(.*('%(: How can I deliver the seamless experience global travelers want, in the face of a decentralized environment at the home campus?
!"#$%&'()*
+,-'*.//0* 12*13-'(3,-"%3,4* 5677"-*8*96:*;/0*
< =/*63"&'(#"-)*>1?#* 7'-*,-*!6@'*-%*,A&"#'*
B'C%(-*A'-,"4"3:D* !"#$%&'#$&($ )*(&+,-./&*$ !#0"*&'&12$/*$ 345-*0/*1$678#9:$ )*.#+*-./&*-'$ ;+&1+-,:$
E('C,(,-"%3*
F,(4)*.//G* >%3#64-,3-* F3:,:'A*8*!'$*H/0*
< I''-"3:#*J"-K* #$K%%4#L*M,3NI,(*N/G*8* #$%C'*O*('P6"('7'3-#* A'Q3"-"%3* < I?R*A'&'4%C7'3-*8* ,(-"$64,-'*(%4'#*,3A* ('#C%3#"S"4"-"'#* T$'3-(,4*12L*&"#NUN&"#* #$K%%4*12V* < *
F#-,S4"#K'A*?12* W4%S,4*>%('* 9A&"#%()*2',7*
17C4'7'3-,-"%3*
.//G*8*XXX* !'4"&'("3:*S,#"$*12* "3Y(,#-(6$-6('*
< Z'-J%(@L*#)#-'7#L*O* Y,$"4"-"'#**,S(%,A*
E,(-3'(* %CC%(-63"-"'#* >%%(A"3,-"%3*J"-K* #$K%%4*'[%(-#*
< 12*"7C4"$,-"%3#*&,()* :(',-4)*S)*#"-'*-)C'* T!6@'*#"-'#L*C,(-3'(* #C,$'L*-'7C%(,()* 4%$,-"%3#L*'-$V*
6O
Three Phase Effort
!"#$%"&#'() *#+,$"#*)-) .&%$"#*/)0&1+(#2) *&33&41&(* 5(63&()17871) *$%871$9):+;$) <"=&=$ >#+,2)&3%6&,/) 5(63&()?$&(#@) .%6=%&A* 5(63&()>$A$*#$%) B3%6&, C@2*71&()D&A.+*E) ,$=%$$F=%&"4"=) .%6=%&A*
Dispersed Convenience services Concentrated Formalized support
<."8.&+/$=&'8($>".$?-$!"%$5"$@".+&,$
!"#$%"&46"&() D&((7"=)C(&"* G7,$6)H6+%"&(*) &",)I(6==7"= JD&A.+*)7") &)I6KL) M$#N6%;7"= 5%6+.) D6((&36%&46" O$1#+%$)D&.#+%$P >$&%1@PQC
Dispersed Convenience services Concentrated Formalized support
A/5&),*/3*'8$B"++7'*56
')%).R,+)&A42/)/&#L&/$AA#.%_,RA3)R)+%2%,#+ ')-)3#A&XK*&.)E2.5,+E&.#3)/&`&.)/A#+/,",3,%,)/
Project Requirements
Project requirements for Global IT: Fuqua Phase 1
Contents
!"#$%&'("%)*+"%,%-'.(/#"(01#231(456(7*)*3(!83.%(9:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9 9: 4-'"#;*&'+#-('#("%)*+"%,%-'.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::< <: 0%-%"31(="#$%&'(+-/#",3'+#-:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::> ?: !"#@"3,(A3&B@"#*-;::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::C >: D3";E3"%(F%)*+"%,%-'. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G C: H#/'E3"%(F%)*+"%,%-'.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G G: I%3"-+-@(!13'/#",(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G J: K;,+-+.'"3'+L%(K==1+&3'+#-(F%)*+"%,%-'.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G M: 5%1%=8#-N(F%)*+"%,%-'. ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::M O: P%2(H%"L+&%.(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::O 9Q: K*;+#RS+.*31(F%)*+"%,%-'. ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::O 99: H'*;%-'R73&*1'NRH'3//(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9Q 9<: T%'E#"BRK"&8+'%&'*"%(F%)*+"%,%-'. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9Q 9?: U-V0#+-@(H*==#"'RW3+-'%-3-&%(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::9Q 9>: F+.B(3..%..,%-' ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9< 9C: U=%-(+'%,. ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9? 9G: 45(!13--+-@(/#"(<Q9QV<Q99(3-;(A%N#-;::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9? K;;%-;*,(K6(X#&*,%-'(K*;+%-&% ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: 9> K;;%-;*,(A6(YYWAK(<QQOV9Q(K&3;%,+&(Y31%-;3" :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: 9C
MEMORANDUM OF UNDERSTANDING OFFICE OF INFORMATION TECHNOLOGY AND THE FUQUA SCHOOL OF BUSINESS GLOBAL IT: FUQUA SCHOOL OF BUSINESS PHASE 1 May 11, 2009 As outlined in the Phase One Requirements Document, dated May 11, 2009, Fuqua will have primary responsibility for the following areas in the Cross-Continent MBA program launch scheduled for August 2009
- Hardware
- Software
- Learning platform
- Web services
- Student, faculty, and staff support
- WAN and LAN (to and within hotel sites)
OIT will provide support in the following areas:
- Administrative applications: OIT will communicate scheduled maintenance
windows to Fuqua IT and administrative application users.
- Telephony: OIT will provide cell phone provider recommendations to staff and
faculty at Fuqua global sites.
- Audio/Visual support: OIT will work with Fuqua to identify and implement
tools to meet the audio/visual needs of Fuqua global programs.
- Remote software management tools: OIT will work with Fuqua to identify and
implement tools to enable remote software management for globally located machines. In all cases, whether Fuqua or OIT has primary responsibility, both organizations will collaborate in the provision of services and technology tools. Where Fuqua has primary
X2]#.&1LL#.%/&aFRA3)R)+%2%,#+b
\)%U#.(>&<0/%)R/>&2+5&c2=,3,%,)/&!".#25
[#+/,/%)+%>&/)2R3)//>&/)=$.)&2==)//&%#&'$()&+)%U#.(&2+5&/0/%)R/&
)+-,.#+R)+%&U#.35U,5)
P32++,+E&L#.&A).R2+)+%&"$,35,+E/&`&FQ&,RA3,=2%,#+/
P2.%+).&KAA#.%$+,%,)/
[,/=#>&\2%,#+23&d`1&\)%U#.(/&e&*<&2+5&!".#25
[##.5,+2%,#+&!R#+E&'$()f/&g2.,#$/&<=4##3/
<%2.%$A&-)./$/&#+E#,+E&.#3)/&2+5&/$AA#.%
!"#$%&'()'"'*+,'
!"##$%&'"#()*+$,(
- &.$/#$&(
0/"1231#24567( 61&$88'&$(
!1+13'8'&'$,(
9'/$2( 9'/$8$,,( :'/$;188,4<=>( <?@=(
The Duke Digital Media Ecosystem
The Duke Digital Media Ecosystem Collaborate
Create The Duke Digital Media Ecosystem Collaborate
Create The Duke Digital Media Ecosystem Transcode Collaborate
Store/Retrieve Create The Duke Digital Media Ecosystem Transcode Collaborate
Deliver Store/Retrieve Create The Duke Digital Media Ecosystem Transcode Collaborate
Deliver Store/Retrieve Create “First Mile” Room A/V The Duke Digital Media Ecosystem Transcode Collaborate
Collaborate
Collaborate
audio conferencing
Collaborate
audio conferencing
Collaborate
audio conferencing
Collaborate
audio conferencing
Collaborate
audio conferencing audio/video/chat
Collaborate
audio conferencing audio/video/chat
Collaborate
audio conferencing audio/video/chat
Collaborate
audio conferencing audio/video/chat
Collaborate
audio conferencing audio/video/chat
Collaborate
audio conferencing audio/video/chat
Collaborate
audio conferencing audio/video/chat web collaboration
Collaborate
audio conferencing audio/video/chat web collaboration
Collaborate
audio conferencing audio/video/chat web collaboration
Collaborate
audio conferencing audio/video/chat web collaboration
Collaborate
audio conferencing audio/video/chat web collaboration
Collaborate
audio conferencing audio/video/chat web collaboration video conferencing
Collaborate
audio conferencing audio/video/chat web collaboration video conferencing
Collaborate
audio conferencing audio/video/chat web collaboration video conferencing
Collaborate
audio conferencing audio/video/chat web collaboration video conferencing
Collaborate
audio conferencing audio/video/chat web collaboration video conferencing
Collaborate
audio conferencing audio/video/chat web collaboration video conferencing TelePresence
Collaborate
audio conferencing audio/video/chat web collaboration video conferencing TelePresence
Collaborate
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options
Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Voice Conference Premiere Global Speak with up to 75 people via an 800 telephone number $.04/min/caller Visit the OIT website for more info Simple to use, support available It is a for fee service Voice Conference Instant Conference Speak with up to 150 people via a toll telephone number Free Visit the Instant Conference web site for more info Simple to use, free No support available, long distance call charges apply Text Chat Jabber Text chat with 1 or multiple people Free Visit the OIT website for more info Mac, Windows & LINUX support; free No audio or video capabilities Text Chat, Voice, Video iChat Can access Jabber or other Macs adding voice and video Free Pre-installed on all Macs or get update Free, good quality audio and video, can access jabber Mac only Text Chat, Voice, Video Skype Communicate with audio and video with one other person Free Visit their website. Free, good quality audio and video, Mac/Win/Linux Can’t have multiple people conference Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Now Collaborate with up to 3 people/ locations Free Sign up for a free Acrobat Buzzword Account Great collaboration tool, Mac/ Win/LINUX Only 3 people at a time, no phone support Text Chat, Voice*, Video, Screen/ Document Sharing Adobe Connect Collaborate with up to 100 people/locations $150 per year per meeting host, participants free Visit the OIT website for more info Same as above with more participants & phone support Cost, training required, poor VOIP/video qualility Video Conferencing Called “codecs” from Tandberg, Polycom, Lifesize and others Very high quality video and audio communications from location to location Cost varies from $100-$200/hour. May be free if utilizing Duke system Available from Kinkos or contact OIT ITS to see if there are available sites on campus Very high quality audio and video communications Requires specialized hardware/ software and could be expensive TelePresence Cisco TelePresnce Provides immersive collaboration experience Significant investment in both equipment and facilities Contact OIT ITS to find out about available resources at Duke Most collaborative way to work with remote participants Folks on other end must have similar configured equipment and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
What have we learned at Duke?
What have we learned at Duke?
Learn what you can from anyone’s who’s done anything similar (successes and failures)
What have we learned at Duke?
Learn what you can from anyone’s who’s done anything similar (successes and failures) Put technology on the backburner for a quick but thorough examination
- f business needs
What have we learned at Duke?
Learn what you can from anyone’s who’s done anything similar (successes and failures) Put technology on the backburner for a quick but thorough examination
- f business needs
Figure out who your ideal partners are – on campus, in higher ed, or in industry
What have we learned at Duke?
Learn what you can from anyone’s who’s done anything similar (successes and failures) Put technology on the backburner for a quick but thorough examination
- f business needs
Figure out who your ideal partners are – on campus, in higher ed, or in industry Develop a plan, but don’t hold firm to it – flexibility will be key
What have we learned at Duke?
Learn what you can from anyone’s who’s done anything similar (successes and failures) Put technology on the backburner for a quick but thorough examination
- f business needs
Figure out who your ideal partners are – on campus, in higher ed, or in industry Develop a plan, but don’t hold firm to it – flexibility will be key Constantly communicate with your partners
What have we learned about the R&E/ NREN “Ecosystem”
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E”
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E” Great potential partners, but implementation is often slow, due to many factors including
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E” Great potential partners, but implementation is often slow, due to many factors including NREN differing priorities and resources
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E” Great potential partners, but implementation is often slow, due to many factors including NREN differing priorities and resources Communication and cultural complexities
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E” Great potential partners, but implementation is often slow, due to many factors including NREN differing priorities and resources Communication and cultural complexities
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E” Great potential partners, but implementation is often slow, due to many factors including NREN differing priorities and resources Communication and cultural complexities Difficulty of a single institution trying to develop a Global WAN
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E” Great potential partners, but implementation is often slow, due to many factors including NREN differing priorities and resources Communication and cultural complexities Difficulty of a single institution trying to develop a Global WAN Complexity of negotiating last mile issues country by country
What have we learned about the R&E/ NREN “Ecosystem”
More focus on the “R” than the “E” Great potential partners, but implementation is often slow, due to many factors including NREN differing priorities and resources Communication and cultural complexities Difficulty of a single institution trying to develop a Global WAN Complexity of negotiating last mile issues country by country Perhaps not quite a fully interdependent ecosystem yet, but rather a collection of independent entities with the capacity to organize around specific projects and events
F+%).+2%,#+23&[#332"#.2%,#+
P$./$)&2.)2/&U4).)&$+,-)./,%,)/&2+5&=#+/#.%,2&=2+&=#332"#.2%)
\d1\/&`&,+%).+2%,#+23&+)%U#.(,+E [#RR#+&4#/%,+E&/%.2%)E,)/ P.,-2%)&4,E4).&)5&=3#$5/ <).-,=)/&%#&/)=$.)&3#=23&3##A&,+&A2.%,=$32.&=#$+%.,)/
acknowledgments
acknowledgments
Tracy Futhey
CIO, Duke University
Peter Lange
Provost, Duke University
Bob Johnson
Senior Director, Communications Services, Duke University
Ginny Cake
Assistant CIO, Duke University
Steve Toback
Senior Manager, IT, Duke University
Blair Sheppard
Dean, Fuqua School of Business, Duke University
Greg Jones
Senior Advisor, Global Programs & Dean, School of Divinity, Duke University
Michael Merson
Director, Duke Global Health Institute, Duke University