Family Service Coordinator Leadership Building a Professional - - PowerPoint PPT Presentation

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Family Service Coordinator Leadership Building a Professional - - PowerPoint PPT Presentation

Dec 27, 2023 341 likes •503 views

Family Service Coordinator Leadership Building a Professional Development System that Affirms the Role of the FSC in NM FIT Lisa Rohleder, MA, DS III, FIT Regional Coordinator Cathy Riley, MA, DS III, UNM/CDD, Training and Development

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SLIDE 1

Family Service Coordinator Leadership

Building a Professional Development System that Affirms the Role of the FSC in NM FIT

Lisa Rohleder, MA, DS III, FIT Regional Coordinator Cathy Riley, MA, DS III, UNM/CDD, Training and Development Consultant

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SLIDE 2

Objectives

  • Discover what FIT personnel across the state shared about

needs for service coordination training and support.

  • Review a proposal for a framework for FSC professional

development.

  • Learn about national activities to develop “competencies” for

Family Service Coordinators.

  • Contribute to the discussion on competency-based FSC

professional development within FIT

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SLIDE 3

FIT FSC Professional Development

(oh, the places we’ve been)

  • Focused on Onboarding
  • Self-study Binder/CD
  • 2 to 5 Modules
  • Online/in-person
  • Centralized
  • Isolated Trainings
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SLIDE 4

FSC Professional Development Project

  • GOAL 1

L 1. . Collect existing information on FSC training efforts at local, regional and FIT/ECN level.

  • GOAL

AL 2.

  • 2. Review information with

stakeholders: families, FSCs, PD Leadership Teams, ICC, FIT/ECN team, and other audiences.

  • GOAL

AL 3.

  • 3. Develop a sustainable system of

professional development for FIT FSCs that reflects inclusive stakeholder engagement and collaboration.

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SLIDE 5

Progress Update (where we are now)

Knowledge and Information Gathering and Sharing

EI I Communi nity In Input ut National SC Survey, November 2017 204 NM respondents- data shared with FIT Community EI Agenc ncy M Mana nager Questionna naires

27 mostly open-ended questions Apr-July 2018

What does your Agency FSC PD look like? Strengths/Challenges What would you like to see? How can all parts of FIT collaborate for FSC PD?

21 Provider Agency Responses

  • Current FSC Training & Support varies widely

statewide

  • Great Ideas for new & improved FSC PD
  • Summary to FIT community at 2018annual

meeting FIT IT C Communi nity In Input ut FIT Annual Meeting Workshop, June 2018 45 Participants- feedback & recommendations summarized Fami mily ly I Input PRO Family Leadership Conference, March 2017 Family Outcomes Survey (FY 18)

  • 14 Family survey/interviews
  • 2,114 FOS surveys summarized

Fami mily ly Service ce Coordinator In Input ut Focus Groups, July – September 2018

  • 14 Groups in 9 locations and 2 statewide ZOOM
  • 75 FSCs

EI Personnel D Data ata FIT KIDS Database, June 2019

  • Number of in-active/active SCs over 1-5 years
  • Other data to be mined

Nati tional al S SC PD SC Professional Development Systems Material collected from IL, VA, CA , IA, CO

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SLIDE 6

Recommendations from Providers

“

Recommendations to FIT Training that is available when needed Pull together what has worked for other agencies Statewide Training Manual that guides you step-by-step from Intake – Transition Regional Trainings and Meetings for FSCs Higher Reimbursement Rate for FSC services FSC Topics online Videos for FSC professional development Mentorship models Recommendations to FIT Agencies: Monthly FSC meetings More Shadowing More on-site Training

“We realize that EI has become more specialized. We realize we need to do a lot of training.”

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SLIDE 7

Focus Group Participation

Themes

  • FSCs reported their most effective learning experiences

happen when they are shadowing, doing the work, and receiving feedback.

  • Many FSCs reported that the early training they received did

not prepare them for the work.

  • FSCs observed that they must continually learn in order to

stay current and be competent to work with the diversity and complexity of families.

  • FSCs expressed their concern about the size of caseloads,

amount of paperwork, and lack of acknowledgement of their role and value to the team.

Roundtree GIB Dungarvin Pinehill La Vida BMSI LifeROOTS Inspirations Alta Mira Abrazos NAPPR PB&J UNM Focus UNM DCCP NMSD CDD The Children’s Workshop Los Angelitos, Las Cumbres New Vistas, BMSI ENMRSH MECA CARC Los Pasitos Mescalero Region IX Amplified, Aprendamos, MECA, Tresco, Zia

75 FSCs shared their experiences & recommendations July – September 2018: 14 Groups, 9 locations & 2 statewide ZOOM sessions

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SLIDE 8

In the words of FIT FSCs:

“When I started I was taking over another FSC’s caseload. I got to be with her for 2 weeks…The motto was ‘fake it till you make it.’” “I had a really, really good co- worker…She was a mentor.” “Other disciplines don’t really see the importance of SCs- that we’re the glue that holds things together.” “Even though I’ve been in the field over 5 years… I’m still learning every day.” “I don’t think they have a clue as to what we do…they often have unrealistic expectations

  • f how quickly we can get

things accomplished.” “The hardest part to train is the care, consideration, the love. I feel like we have to train that. People can forget that. There’s a baby here. Sometimes people just think about doing the paperwork.” “Where would you be without a SC?” The qualities that an FSC needs: “being open to diversity, not being judgmental. Also I think being a team player, being able to multi-task. You’re basically everything in that SC role.”

“You have to be very creative when it comes with working with other people.”

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SLIDE 9

6/12/19 Proposal: FSC Professional Development Framework

Foundations (Competencies)

State Resources

  • Topical Online Learning (examples):

 Orientation to FIT  Intake & Referral  RBI  IFSP  ECO  FRBEI  Transition  EI Practices/Coaching

  • Guidance Documents
  • Videos
  • CESU ECEP, NMSD, NMSBVI, EPICS, PRO

Provider Resources

  • Policies and Procedures
  • Mentorship Models
  • Structured Shadowing

w/follow-up

  • Program-based Training

& Reflective Supervision

Traini ning ng T Tool K Kit: integrates state level content/resources with FIT provider agency mentorship, shadowing, and reflection for structured FSC learning

For example: ” (ECLN online courses) “Attachment Vitamins” Child Development: Discovery, Unfoldment and Variations Topics FSCs have suggested:

  • CAPTA/CARA
  • Facilitating Teams
  • Skills specific to particular disabilities (e.g ASD)

Additional knowledge/skills packaged in appropriate formats for FSC learning

Skill Sets

  • FSC Listserv

Proposed:

  • Regional FSC Mini-Conferences
  • FSC Online CoPs

FSC Networking & Communities of Practice

Linked specifically to

FSC Trainers’ Community of Practice

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SLIDE 10

National SC Work: RKSSC

Purpose: to empower, acknowledge & increase

  • Quality and quantity of SCs who are respected and valued

as team members

  • Unique skills that SCs must possess so training and

professional development reflects and supports required knowledge and skills

  • SCs as professionals, leaders and early intervention experts
  • SCs ability to carry out DEC Recommended Practices and

Part C IDEA activities unique to their role

  • To align service coordination with other state and national

initiatives

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SLIDE 11

Discussion

(oh, the places we’ll go…)

  • What are your thoughts about the FSC

Professional Development Framework proposal? (pros and cons!)

  • What do you think about a competency-

based certification process for FSCs? (pros and cons!)

  • Additional thoughts and recommendations?
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SLIDE 12

RESOURCES for FSC Professional Development

.

National Service Coordination Community of Practice (SC CoP) within the Division for Early Childhood (DEC) of the Council for Exceptional Children: https://www.dec-sped.org/servicecoordinationcop The latest training resource from the National SC Workgroup: Real Scenarios for Real Service Coordinators An activity-based resource that illustrates how the five coaching characteristics (joint planning,

  • bservation, action/practice, reflection, feedback)

can be used by service coordinators to gather information and support families. FIT Service Coord. Listserv: FIT-SC-L@LIST.UNM.EDU

Who’s posting? What’s being posted? FSC Training Schedule through 2019: July 11 & 25

  • Sept. 5 & 19
  • Nov. 7 & 21

launched 1/9/19 357 subscribers

  • FIT/ECN
  • PRO
  • Agency Mgrs. etc.
  • ECEP
  • NMSBVI
  • NMSD
  • and 1 FSC
  • workshops/trainings
  • family resources
  • FIT guidance documents
  • FIT activities
  • national events such as

“Strolling Thunder”

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SLIDE 13

Ongoing Support for FSCs in FIT

  • How will you recognize the work of

FSCs in your agency?

  • How will you acknowledge the value
  • f the FSC and the work they do

within the team?

  • What could FIT do to support the

work of FSCs statewide?

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Final Thoughts on Leadership

When a Leader is a “Hero”

She/he is expected to have all the answers, solve all of the problems, and fix everything for everyone else.

When a Leader is a “Host”

He/she has the skills to promote shared learning, effective group decision-making, reflection, visioning and goal-setting, and mutual accountability.

From “Five Elements of Collective Leadership” https://nonprofitquarterly.org/2018/02/01/five-elements-collective-leadership/